Customer Ratings & Reviews

Purchased this to replace my ice maker from Marvel. This is super quiet and produces clear cubes. The only noise is actually ice cubes dropping and water running. My 7 year old Marvel ice maker made such a loud noise and I am super happy with this.

A purchase we were unsure of, ended up being probably the most used appliance in our home. We love this ice maker, it isn't loud, its Super convenient and makes a lot of ice.

Works great. Like the included drain pump. Does make noises during operations, not too bad but not whisper quiet. Great addition to our basement remodel.

We have installed and operated this ice machine for two weeks now and it's awesome. We replace a GE Monogram Ice machine after 20 years of use. The KitchenAid seem even more solid than the GE Monogram. The door seems heavy and solid. Built well. It makes ice very quickly and quietly. The built-in drain pump is very quiet. I would recommend.

I love the size of ice cube, clarity and quality is excellent and because of the size of ice cube it is relatively quiet.

Works like a charm quiet and always has ice available.

Would have been nice to have had an install option. May need to buy connector to connect designated water line in kitchen to machine. Previous ice maker had a larger line that easily connected.

After owning 2 sub zero under cabinet ice makers plagued with repairs and with the first replaced by corporate sub zero for being a lemon (BTW - they have amazing customer service) this Kitchen Aid is producing a boat load of small ice cubes that are more enjoyable within drinks. Easy to install considering the Best Buy guys just left in in the box in our kitchen. Would have been nice to know that up front.

When it works it makes ice well. Handle was loose. Had someone out to fix it. It came loose again so BB replaced the unit. New unit stopped working after a month. (Drain pump failed rendering the unit and in operable). Spent $30k on one order and has every installation problem you could imagine with Best Buy. Logistically they have ZERO idea what they are doing.

Love the ice shape and it looks great in our bar. I do wish the hole to scoop out the ice was larger.

This is a well built icemaker. The door hinges are very stout. It makes good quality ice. The KitchenAid packaging is good and the unit arrived without any damage. We had this shipped directly to a Best Buy store instead of the house. I recommend discarding the factory brass fitting on the water inlet line and installing a new one, it does not seal well. Make sure you follow the well written installation instructions. This unit is expensive, over $1000 more than the last icemaker we had.

We love the icemaker it’s our second one and works well.

Your Right Hand does not communicate with your left! I have never seen a store that large to screw up a pick up before. THIS SECOND KITCHENAID ICE MAKER IS TERRIBLE! THIS IS THE 2ND ONE WITHIN A FEW MONTHS-DON'T WORK AT STARTUP/ STOPPED WORKING AT TWO WEEKS==DON'T PURCHASE PRODUCT.

Great ice machine does the job for small get togethers

Love this ice machine very quiet and makes lots of ice for our parties. the ice size was important to us and it is a perfect size for all our drinks about 1/2 inch square. With this ice maker you will never use the ice in your freezer. Worth the money especially in these days of staying home more

This ice maker has already broken down. I had to call Best Buy to get a repair which was an ordeal, Terrible serve on a very expensive ice maker that is only a few months old. I purchased a $100 Magic Chef that is worth every penny. It makes great ice and is saving us while we wait for Best Buy to either replace or repair our $2600 one.

Loved everything about the Ice Maker cannot wait to see it in my new kitchen

Something all kitchens or bars should have! Nice clear ice. But just know it needs to be cleaned often and filter changed also often so as not to ruin the pump.

I have had fhe worst install service experience anyone can imagine. Since mid July i have had 5 different installers come to the house as arranged by Best Buy. None of them have been able to install this icemaker claiming they are unable to hook up the water line. The last one said i was supposed to purchase one with a drain pump. So now i have changed the purchase to a kitchen aid icemaker with drain pump included. I still have no idea if they will be able to install it. THE BEST BUY CUSTOMER SERVICE HAS BEEN HORRIBLE!!! NO ONE SHOULD HAVE TO ENDURE THE COMPLETE DISORGANIZED CHAOS THAT BEST BUY CREATED FOR ME. PLEASE DO NOT BUY ANY APPLIANCE FROM BEST BUY. This also happened with a refrigerator I bought from Best Buy.

Ice maker is great. Best buy screwed up the install as always. Finally got the right people out and ice maker was leaking all over. Had to call my own repair person bc Best Buy had sold me a protection plan that would not cover a botched install. DO NOT BUY BEST BUY protection plans ever is my advice.