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Customer Ratings & Reviews

Your price for this item is $2,654.99

Customer reviews

Rating 3.9 out of 5 stars with 60 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers highly value this icemaker for its quiet operation and the quality of ice it produces. Many customers commented on how quiet the icemaker is compared to others they have used. They also appreciate the clear and well-formed ice cubes that it makes. However, a few customers have reported issues with leaking, which may require professional attention.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 60 reviews
  • Cons mentioned:
    Leak

    Rated 1 out of 5 stars

    Bad pump and leak

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pump went out after 3 weeks. This also caused a leak in the drain tube which was secured by a small tube clamp that was also stripped. Glad it was under warranty.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hey DavidS, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0 KitchenAidBrand

  • Rated 2 out of 5 stars

    Cheaper to buy bags of ice

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It broke after a year and 7 days. Seven days after manufacture's warranty expired. Having 25 lbs of ice on had is great, but the machine melts and refreezes the ice daily. Regardless if its full or not. A total wast of power. So you have to remember to turn it off. It should be automat like a refrigerator.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello noiceman, thank you for your review. We sincerely apologize for the concerns with your appliance. To easily schedule service online with one of our Local Certified Technicians, please visit the following link.https://bit.ly/31WPKQu KitchenAidBrand

  • Rated 5 out of 5 stars

    Wonderful ice maker

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has a group of co-workers that work together to get all the answers, and understanding I needed to pick out my appliances. We love our ice maker

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ice maker the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product I love it! It looks good on my kitchen island

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    quit working after 42 days

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This icemaker quit working after only 42 days!! No power.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us, WayneS. We apologize for the concerns that you are experiencing with your Icemaker, and would like the opportunity to see if we can help. Please reach out to us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Rated 5 out of 5 stars

    Good quality icemaker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appliance is working fine. The process of buying, delivering and installation went very smooth.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Quality machine that makes very small ice cubes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would normally give this well built ice maker higher marks. It is attractive with quality construction. I have however given this ice maker a below average rating due to the very small ice cubes it makes. The cubes are small and melt very quickly. I would not buy this machine again.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      We sincerely regret the frustration and inconvenience you experienced, and we will forward a copy of your concerns to the appropriate departments for future updates. KitchenAidBrand

  • Rated 1 out of 5 stars

    Ice non-maker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took almost six months to received this ice maker and it still doesn’t work properly.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us, DeanA. We apologize for the concerns that you are experiencing with your Ice Maker, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the black stainless steel. Works great so far. Fast delivery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great ice maker!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaces earlier model so we already knew we'd be happy with it! Small ice. Requires a drain.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for get togethers

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a game changer when it comes to get togethers and having clean fresh ice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect addition to the bar!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install had up in running in virtually no time. Performance is exactly as described.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the ice maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great ice maker. works better than expected. looking forward to enjoying it for years to come.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Ice Maker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope it lasts longer than my last ice maker which lasted only 5 years

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    noisy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really noisy. im not happy with this purchase at all. im thinking about purchasing a noise reduction blanket/insulation to cover the unit so that it dampens the noise.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hey, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0 KitchenAidBrand

  • Rated 1 out of 5 stars

    Don't get !!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not recommend. Ordered and doesn't make ice. What a waste and hassle to even get any help.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hey, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0 KitchenAidBrand

  • Pros mentioned:
    Ice size, Quiet

    Rated 5 out of 5 stars

    Worth every penny

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Excellent ice. Not very noisy at all.

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 2 out of 5 stars

    Quieter than alternatives, VERY difficult to clean

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So the way this unit works requires some explanation. In the top of the unit, there is a cold plate that it passes water over. Eventually that water freezes, with the most pure water freezing earlier than impure water, so you end up with a mostly clear sheet of frozen ice. When that sheet reaches an appropriate weight, it slides off this cold plate onto a grid of heated wires. As it melts through the wire mesh, small square ice cubes fall into the bin. This is much quieter than semi-commercial units that typically spray water into vertical molds where a heat cycle then causes the large cubes to drop out into the bin. The downside to this unit is the whole water ramp, wire mesh, etc. are tucked away in an inaccessible part of the unit that is impossible to reach. You have to disassemble the entire unit to get at this area to clean it. And yes, you should clean it, because even with filtered or RO water, you'll eventually get both scale and mold. I discovered this on mine way down the line and it was a nightmare to clean. It's also impossible to keep clean unless you remove it and take the whole thing apart a few times per year.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have owned this ice maker for three years and have had significant, costly repairs annually. Water inlet valve and recirculation pump failed and the quote to repair is over $700. Repairman said these ice makers are the worst and recommended a service plan. My recommendation is to not buy it. Also have a Kitchenaid fridge with french doors, lower freezer that the ice maker always stops working because the design allows for the ice maker to turn into one big block of ice. Maybe just avoid Kitchenaid products.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us, Jeb1. We apologize for the concerns that you are experiencing with your Icemaker, and would like the opportunity to see if we can help. Please contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Rated 5 out of 5 stars

    Must have if you love ice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it! It is always full of ice and ready when we need it. It does make some noise we had to get use to but totally with it!

    I would recommend this to a friend