Customer Ratings & Reviews
Customer ratings & reviews
great Ice Maker really bad servicePosted
I have 2 under counter Icemakers, GE Monogram and a Kitchenaid. Both work well and both broke within a week of each other. I called GE they came within 2 days and knew what they were doing. Had to order parts they came in a few days and they fixed it. Kitchinaid service is a nightmare, i called and scheduled a service call they said 2 weeks, they never showed. I called to ask what happened they said we can be there in 2 weeks, they never showed. called again and they came within 3 days and said it will be $900. to fix. They guy admitted he didnt know alot about ice makers only worked on a few of them in 5 years, so maybe it would cost less if he knew something about the product. At the end of the day, they are good ice machines as long as you just replace them when they break or buy a GE Ice machine and it can be repaired if it breakes. dont worry about features when you pick an ice machine, just consider how it looks and if it can be repaired because it will break. I strongly recomend you look first at the GE products.
No, I would not recommend this to a friend
This is the second ice maker we have purchased. The first was a Whirlpool and lasted 15 years. This Kitchenaid seems to have upgraded the way the door opens for the better. This machine appears to run quieter and less often than our first one. We are early into the Kitchenaid Ice Maker experience, so far so good.
I would recommend this to a friend