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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 10 reviews

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90%
would recommend
to a friend

Customers are saying

Customers consistently note the excellent ice quality produced by the 18" 50-Lb. Convertible Icemaker. Many appreciate the size and clarity of the ice cubes, and the machine's ability to produce a large quantity of ice quickly. The icemaker is praised for its performance and value.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-10 of 10 reviews
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Great Icemaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace the same model that finally decided to work no more. It makes wonderfully clear ice and is very dependable! My old model did not have a filter and required more cleaning. The addition of a filter should make this model very low maintenance.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Give me exactly what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great survive and a great product for the money vs other ice makers I’ve had that didn’t last.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No Problems what so ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service! Purchased ice maker on Saturday afternoon. Delivered to my residence Monday morning. It was 450 miles away in Dallas Tx. Installed on Tuesday. No problems. Complaints about noise are unwarranted. Only noise we hear is ice dropping. Sales people were knowledgeable and Best Buy price matched Loews Corp.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 4 out of 5 stars

    Well made

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heavy duty good looking ice maker. Surprisingly quiet. Makes plenty of good sized cubes. The only negative is the opening and the ice scoop is a little small. Note: I have big hands. Would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Ice maker makes fast, sparkling ice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement for our twelve year old Kitchenaid ice maker, and we love it. We never run out of ice (and we use a lot) and the ice is of a great quality. It's worth getting a warranty, because over time you may spend more money to repair this appliance than any other. Still, we think it is so worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great ice maker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ice maker, the only problem is it doesn't come with the ice filter.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Awesome product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new ice maker. The ice it makes is nice and clear and very tasty. I never have to worry about running out of ice when I have parties anymore.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Very good ice maker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ice maker is producing ice very fast and clean. Would strongly recomend.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an old icemaker with this kitchenaid works great !!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 2 out of 5 stars

    good ice - terrible performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm giving two stars instead of one, because when the unit works, the ice is great. But we have had continued problems - it basically just quits making ice. Turn off/clean again/call the repair people - who change one thing, then it quits again two weeks later. Save yourself the aggravation - avoid this ice maker!

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Dear IceLover:

      Thank you for your review.

      We are sorry to hear of your Freestanding Ice Maker concerns. We would like to inquire further about your review with you. If you are still in need of assistance, please respond back to this email address, [email protected], with your name, your user ID IceLover, phone number, street address, zip code, model & serial number, date of purchase on the appliance, along with a brief description of the issue at hand. KitchenAidBrand

  • Customer reviews from kitchenaid.com

    User rating, 4.5 out of 5 stars with 93 reviews on kitchenaid.com.

    See all kitchenaid.com reviews
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