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Customer Ratings & Reviews

KitchenAid - 19.7 Cu. Ft. French Door Refrigerator - Stainless steel-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 58 reviews

88%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 58 Reviews
  • Rating: 1 out of 5 stars

    This is not a high-end brand refrigerator

    Posted
    CaL61

    Would love to rate this product with negative stars if it were possible! We trusted the sales pitch that Kitchenaid is a higher end brand, thus, the quality should be assumed to be excellent. Also the Best Buy reviews rated this fridge as being 90% favored. Well, it is just a bit over two weeks right now & this so-called high end fridge is busted. Making clicking sounds suddenly to which we had to read on the internet (because calling Kitchenaid is useless, they put you on an endless hold-so 'great' customer service too. Hate to think if I were calling about my warranty) that it's caused by a faulty compressor! Some quality this is not. We are going to return this poorly made fridge and look for a different one in a different brand not that any of them nowadays seem to be good overall either. But we need to have a new fridge. In any event, with this really bad experience I would never consider buying another Kitchenaid major appliance nor would I recommend anyone to waste time and good money (because it is higher end so costs more!) to buy any. Another thing we noticed is that for the amount of cubic space it seems alot smaller than the old time traditional type with the freezer above the fridge section. Truly a total miss in all regards I rate this Kitchenaid French door fridge.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not function properly

    Posted
    Ohdear

    We bought this in June. We read the instruction about how to use to water dispenser. We have been dumping water out many many times but our water still taste weird and not drinkable. It got better now. Another big problem is the the refrigerator is not cold enough. I turned it to the max cold but feel like it is not cold. Our veggie turned bad after few days, not fresh. First we thought it was the veggie. I put the veggie closer to the air way so it will get cold enough, but turned out it got frozen and there was ice over our salad. This is a new unit. We would have bought a different band. It is a kitchen aid which is supposed to be one of the best, isn't it!!! We are contacting either bestbuy or kitchen aid to look at it, we hope that it will be no charge.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great small sized fridge

    Posted
    Nicky
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I wanted a fridge with French doors and a bottom freezer drawer. This was the only one I could find in this size. Just delivered yesterday so I don’t have much feedback on operating systems yet. Nice looking unit, however the printless stainless steel is a joke. It shows all fingerprints and you have to use soap,and water to remove and wipe with a towel sideways with the grain. No paper towels. Hard to get all areas with the handles in the way. I don’t have small children so this isn’t much of an issue for me, but if you have little ones and you hate the look of prints all over, this is not for you.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Due to the space restraint this was the best unit

    Posted
    Norbert
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We have a house that was built in 1940. Although we have remodeled it over the years the fact remains the space is still a problem at times. Between looking at refrigerators at our local store and having an on site specialist come to our home to work with us we have found that this particular unit is the perfect fit for our kitchen. We have been Best Buy customers for a long time and appreciate how they run their business. Our unit will be delivered & installed in early August.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great small french door fridge

    Posted
    LRS15
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Out of all the fridge options out there, I only had 3 options for what I wanted - 30" french door with ice and water. This one, which I ultimately purchased, a Whirlpool and an Ikea model, which is this kitchenaid with different handles (made by Whirlpool corp). I chose this one because of the good reviews for Kitchenaid brand, it's made in the US, and the adjustable shelves allow for many options to configure and store items of various sizes inside. I also like the sleeker look of the front when the water dispenser is located inside the fridge, which this one has. Overall I love it!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    nice option for small space

    Posted
    wing
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Actually looks small inside but shelves adjust nicely and with door bins it holds more than my old traditional fridge and everything is more accessible. Love freezer on the bottom! Was not crazy about having to special order and pay premium price for smaller fridge. Would have rather had counter depth for the price but it would not fit existing cabinets. Purchased with matching stove and dish washer. They really upgraded look of kitchen.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Sleek, classy with adequate storage

    Posted
    Sunch
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This refrigerator matches my Kitchenaid dishwasher and stove perfect. I didn't have many choices because of the size of space I had to work with. I love the French doors and the design of the sliding shelves. Also, I was not sure about the water dispenser being inside the refrigerator, but I love it. Having the freezer on the bottom is great. I can easily see and have access to everything. I would highly recommend this refrigerator. There is nothing negative I can say.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Fit and Great Looks

    Posted
    AlexM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I purchased this French Door Refrigerator as it was one of the few that would fit the narrow space in my kitchen. It looks fantastic and works wonderfully. The storage space is ample and the water dispenser has proven to be much more appreciated than I would've first anticipated. I find that I hardly ever use the freezer portion and really can't imagine how often I used to have to bend and sift through the lower parts of my old top-unit freezer. The cooling zones work quite well and I am very pleased overall.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Serious design flaws

    Posted
    Helene

    The crisper drawers do not fully close leaving a 1/4 inch opening around the top. The meat/cheese drawer isn’t straight across but is bowed. After complaining about it, a repair man analyzing it, and a second one delivered, we discovered all of this model have the same poor quality workmanship of the drawers. Now trying to find a different brand to buy.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great French door refrigerator for a small space

    Posted
    Debbie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Needed a repair the first day..the ice maker was improperly installed at the factory. Water leaking everywhere. The fill tube was in backwards. The door bins are more flimsy than the larger versions of the same refrigerator and almost the same price..19.7 cubic ft. Vs22 cubic ft..Love the look of this refrigerator and bought Kitchenaid as we had a very good experience with our previous refrigerator.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great spaces is the key to this Kitchen Aid Refrig

    Posted
    janieruth
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This was delivered the Monday before Thanksgiving so it was going to get tested for space right away. Well it passed the test and made this new owner proud. It has movable shelves so the turkey sat in without taking out shelves. There was still room for potato casserole, sweet potatoes dish, salads and bottles of wine all needed for Thanksgiving dinner.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Kitchen Aid Refrigerator install

    Posted
    Rozanne
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I had to take two days off because the install could not be completed in one day even though it was scheduled as such. I also had to wait another week to have the work completed. I am not happy with this process. I love the refrigerator, though. I will think twice before purchasing an appliance from Best Buy again. I would like to be compensated for losing another day's work.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice and functional

    Posted
    Rafa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I have been replacing my appliances one by one from the old original that came with the condo to kitchen aid. This refrigerstor fits perfect and looks great. The freezer holds mire than you think and the tefrigerator portion is well lighted and clean. So far I love it. The delivery guys got here on time and were very careful with everything.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great refrigerator for the size

    Posted
    Suzie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This fridge looks great, has good shelving and lots of space for the size. This is the first time we have had a bottom drawer freezer - I was concerned it might be inconvenient however there is adequate space to fit frozen foods and freezer packs for lunch, camping and injuries! We had dimension requirements and this fits perfectly and looks amazing!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great for a small space

    Posted
    Patti
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    We bought this fridge because we were limited for space and needed this to fit up the stairs of a very old house with a winding staircase, which it did. We were pleasantly surprised at how well it works, keeps everything cool, enough space for a household of two people. We did not get the ice maker so no info on that.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great french door refrigerator for a narrow space.

    Posted
    appgle
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I had a small, old refrigerator in a narrow space that I wanted to replace. Most new refrigerators would not fit because of narrow space I had in between cabinets and I was only left with another traditional top-freezer style - until I found this model. It fit perfectly and my kitchen now looks completely different!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A bit small, but nice look

    Posted
    Kirsten
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    If you need a small french door fridge, this is one of the few that will do the trick. Having said that, there are some interior size frustrations. Not a lot of space for tall items. The shelves are cool in that they can partially collapse to make more room, but really on only one side of the fridge.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not overly impressed

    Posted
    Focalpoint
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    We needed to downsize from the 33”. Knew we would give up space but we gave up a whole lot more. Cheaper looking interior finishes, low end controls, poor lighting, warm water, noisier operation. Just a lot less bang for not a lot less money.

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Focalpoint, we thank you for your review. At KitchenAid, we are constantly working to improve our appliances and our service, and it is only through feedback from customers like yourself that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. Thank you, KitchenAid Social Care KitchenAidBrand

  • Rating: 5 out of 5 stars

    Perfect.

    Posted
    Peggy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Love the fridge....more importantly our salesman.. He was so helpful. We originally went to Sears - what a mistake- they gave us a delivery date and time,after waiting 3 hours we were told they could deliver in 3 weeks. Never called. I had to call them. Our salesman helped get what we wanted. Thank you

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent Refridgerator

    Posted
    Rguim
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Really nice fridge, with a nice storage system. There is a two tier bottom freezer, which is nice for storing away hidden treats from the kids. The top tier of the fridge has nice sliding shelving that accommodates whatever you are currently storing.

    I would recommend this to a friend