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Customer Ratings & Reviews

Your price for this item is $3,059.99

Customer reviews

Rating 3.8 out of 5 stars with 35 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Design

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers praise the 19.8 Cu. Ft. Side-by-Side Counter-Depth Refrigerator for its overall performance, fitting nicely into available spaces, and its appealing lighting. Many appreciate its quiet operation compared to older models. However, some customers express concerns about the available food storage space.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-35 of 35 reviews
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    Water Leak

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is beautiful and pretty much what I expected, except for the constant water leak coming out of the freezer door. I received the product yesterday and it started leaking right away. I contacted the Geek Squad and they will be coming in 4 days to check it out.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us, Juan. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rated 5 out of 5 stars

    Nice fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome aesthetic, quality seems great. Time will tell, how it holds up. Great option for counter depth option.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Like our last KitchenAid, but smaller

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This frig is a smaller version of our last one. We moved and needed a smaller size. Otherwise, the same. Works great so far.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this purchase works perfectly great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I am a happy customer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The day after delivery I noticed the front of the refrigerator was scratched from top to bottom. A new refrigerator was ordered and delivered within 2 weeks. The second delivery went much better. I am happy with appearance and features of this refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great KitchenAid Fridge/Freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This KitchenAid fridge/freezer works as expected, with no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good!! Lots of flexibility in the shelving for the freezer and the fridge! Looks very good!! My old KitchenAid is over 20 years old and is now going in our garage...hoping this one does the same!

    I would recommend this to a friend
  • Cons mentioned:
    Storage space

    Rated 1 out of 5 stars

    Jayne B

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not enough space for food---The ice maker & filters take up too much room. Would never recommend

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello! We manufacture different models with various features and accessory designs to be versatile in meeting the needs of most users. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern has caused you. Thank you for providing this valuable feedback. We will pass this information along. KitchenAidBrand

  • Rated 1 out of 5 stars

    Horrible service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezer never worked. I returned it. Replacement was ordered then cancelled without reason and I was without a fridge for 3 weeks. Never buying from Best Buy again. Shocked they even sent me a reminder to give a review.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great product we love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    since we have purchased this great side-by-side frig i can't stop admiring it for it's great space which is what we love the most thank you

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy an appliance from best buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worthless, water unit gave out right away and couldn't be fixed on two visits, replaced with one that never got cold.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us. We apologize for the concerns you are experiencing with your Refrigerator and would like to see if we can help. Please feel free to contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Rated 1 out of 5 stars

    KitchenAid

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Frost free system does not work properly. Having refrigerator replaced.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please feel free to contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Pros mentioned:
    Lighting

    Rated 5 out of 5 stars

    Sales

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had it for 2 months, and so far it has been a blessing. Great lighting, water and ice are great and the the veggies are staying nice and fresh. The service for the installation i read some bad reviews but the guys that set ours up did a good job. Definitely could tell they hated their job.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Experience Every with Best Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    zero rating. The service sucked and I got a refund. The worst service experience I've ever had. I will avoid Best Buy for the rest of my life. What's worse is I was on hold for a cumulative 6 hours with no supervisor availability. The only thing I know about this refrigerator is it arrived damaged and nobody made an effort to replace even with a similar item.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Water and ice in door is subpar, drawers are cheap

    I would recommend this to a friend
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