Customer Ratings & Reviews
- Model:
- KMHS120EBS
- SKU:
- 5463501
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the ease of use, quiet operation, and stylish design of this 2.0 Cu. Ft. Over-the-Range Microwave with Sensor Cooking. Many appreciate the sensor cooking feature and the microwave's size and performance. While some experienced issues with the door and the light, the overall feedback highlights positive experiences with this appliance.
This summary was generated by AI based on customer reviews.
Only lasted family of 3 for 2 years, 2 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice, but it only lasted family of 3 for 2 years, 2 months. Not worth the money. Going to try Samsung now
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for your review. We would like to inquire further about your review with you. Please respond back to this email address, [email protected] , with your name, phone number, street address, zip code, model & serial number and date of purchase on the appliance. Also with a brief description of what you are experiencing with your appliance. We look forward to your reply.
KitchenAid Microwave Over the Range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can not review this item because we did not receive yet. The delivery date had been changed 3 times and we have cancelled the item.
No, I would not recommend this to a friendDon't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THe microwave is not even two years old and is already broken. Would NOT Buy again.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Dear NotHappy:
Thank you for your review.
We are sorry to hear of your Dishwasher concerns. We would like to inquire further about your review with you. If you are still in need of assistance, please respond back to this email address, [email protected], with your name, your user ID NotHappy, phone number, street address, zip code, model & serial number, date of purchase on the appliance, along with a brief description of the issue at hand.
We look forward to your reply.
it broke after 3 years.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First door switches broke, and 2nd control board. Not recommended to my friends................................ okokokokokoko
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello niterider, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Cheaply Made
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The door is light weight and sagged. The latches appeared like they would wear out over time. The unit was damaged in the box, and was only discovered after mounting the unit and finding out the door would not stayed closed.
No, I would not recommend this to a friend2 years and it died
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light switch went out after 1 year, unit burnt out after 2 years and 2 months
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello Unhappy, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Fits perfectly, looks great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got my parents a new microwave for Christmas, and they were blown away. Absolutely love it!
I would recommend this to a friendnot the slightest idea what you mean.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Someone is asleep at the helm ! I don't have it yet. Won't be delivered until Jan 24. Whose in charge ?
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Microwave not yet installed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.delivered but not installed nor old one hauled away. My electrical outlet was 220, not 110 so men would not install in. I signed papers that he showed me it was delivered, that's all. I have 110 and want to have microwave installed. Thank you.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .microwave, you will need to have an electrician adjust the wring to your outlet to allow the installation.
Be careful of new model dimensions
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this with specific dimensions needed. When the item was received at the store the model was the new years model, with different dimensions, and would not fit our space. Returned it the next day.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps.
Don't buy!¡!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paid for a new microwave and when I opened the fan compartment I saw that all the screws and parts had rust.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Eddd:
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, [email protected], with your name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance.
We look forward to your reply.
Thank you,
Kitchenaid Social Care
Never again
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bad customer service. they hide behind a phone #??
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, HarryC. We apologize for the concerns that you are experiencing with your Microwave, and would like the opportunity to see if we can help. Please reach out to us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you.
Mr. Hutchison
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have cancelled delivery 3 times! Can't get it here to enjoy
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello StevenH! Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
- Pros mentioned:Sensor cooking
Great purchase so far.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had the microwave 3-4weeks now. I have nothing but positive things to say. Install was a breeze, instructions were clear and the included templates made everything extremely easy. Now how does she cook? So far to perfection. This replaced a 15-20yr old unit, which was rather unpredictable in its cooking, so it's not a fair comparison. We've used the microwave for daily items ranging from malt-o-meal to reheating steak filet's. It's done everything we've asked of it without any issue what so ever. Oh the Icecream mode that people speak of. It actually works...even with milk free icecream. (hey you never know, those silly almonds could complicate things). This silly microwave has all sorts of special modes and features that I've played with some. The sensor mode uses pure magic and for me has been flawless. I'm thrilled with this microwave.
I would recommend this to a friend Very slow and and no communication
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow and and no communication. No one answered the phone!!!
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello Stan, we are very sorry for the long hold time. This is a busy time of the year for us. The hold times we are experiencing right now are not typical for Kitchenaid. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
still waiting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.hasn't been installed yet so I can't say how well it works. Looks nice out of the box though.
No, I would not recommend this to a friend- Pros mentioned:Sensor cooking
Potato on Paperplate caught Fire
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall Excellent Microwave. Just be careful when heating potatoes on paper plates. The potato and paper plate caught on fire melting the inside top area and inside of the door window. Since it was only one day old, maybe a fluke, Best Buy accepted it as faulty without question. It's unknown if putting a wet paper towel on the potato before heating it would have prevented this. Overall it's a great product.
I would recommend this to a friend I recommend it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything excellent they came and installed it very quickly and it was very nice and works very well
I would recommend this to a friendStylish and easy to use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would give five stars because of the looks, the functions, and the fact it used the same mounting bracket as my ten-year old Whirlpool that it replaced. Installation was a breeze. My only complaint is the dim and rather useless incandescent bulb underneath. It really is so dim it is only good for a nightlight. This is a very modern looking unit- why would you put a dim 15 watt bulb under it??? I tried replacing it with a much brighter LED bulb that is dimmable, but it stays on all the time- you cannot turn it off. Checked this out on the web and yes, some appliances are not designed to take LED bulbs, and they will stay lit. Come on Kitchenaid, get rid of incandescent bulbs!
I would recommend this to a friendExcellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent microwave! Easy to set the calendar day and time of day. Like the one push button quick 30 seconds to start the microwave. You can push the 30 seconds button multiple time for additional 30 seconds even in the middle of microwaving.
I would recommend this to a friend