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Customer Ratings & Reviews

KitchenAid - 20.0 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless steel-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 460 reviews

91%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 2, showing21-40 of 460 Reviews
  • Rating: 5 out of 5 stars

    Great for half the cost of top model

    Posted
    JQAQ
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchased the refrigerator as part of kitchen remodel. I love the shelves. A place to store tall items if I need. I also like the shelves on the doors. They are designed to maximize storage.Food stays fresh 2 to 3 times longer than in my other refrigerator. The ice maker ice is a small slice ice cube. Water dispenser is a hidden gem and works perfect. It has all my bells and whistles and the quality is beyond my expectations. The refrigerator is so beautiful.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    It took "two" but it was worth it

    Posted
    Panda
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The first Kitchen Aide Refrigerator only lasted a month....not kidding. It stopped cooling and freezing. Lights were on on but it just was not working. Th second one is in. I love it. The refrigerator (on top) is ample size. The freezer (bottom) is not huge but ample. Ice stores in the freezer (does not come out in front). Water as well is retrieved from the inside of the unit. With nothing showing outside....the unit has a sleek look. It fits in well with my other stainless steel appliances in the kitchen.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice!

    Posted
    AvoFam
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We enjoy it it will seem small unless you know how to utilize its space correctly. Veggie crisper really works well. My veggies have tripled their life span. I like the door alarm too if my kids don't shut it completely. I feel that the freezer is super small. I'm glad I have a standalone freezer. You cant fit more than some meat and a small container or ice scream in it. Ice maker in freezer is nice but takes up a lot of space. Freezer Door is 'clunky' when you shut it. Water feature on inside of door is nice too and high enough up that kids cant get it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    No Finger Print!

    Posted
    David
    • Verified PurchaserVerified Purchase

    So far so good, as the saying goes. We have only had the refrigerator for a month now and nothing has gone wrong. Love the fact that the finish does NOT show finger prints! So easy to keep clean. Love the door alarm and the humidity control. We are, however, adjusting to the layout of the unit. the shelves are much shallower than we are used to. And not sure if I like the water dispenser inside. Wondering if it is efficient to have the door open while you pour water in a glass.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Perfect for the price

    Posted
    GrandviewGirl
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So far I love my new refrigerator. Replaced a 17 year old GE profile side by side. It's a really sharp looking refrigerator and has more space than I anticipated. My favorite part is the internal water dispenser. Gives the fridge a cleaner look, more like the high end Viking models I lusted after. Only improvement I would make to this feature is having the spout come out a little further. If you love thick walled tervis or yeti cups, you have to be careful of the dribble. I haven't had any of the ice issues other reviewers mentioned. My only complaint is that the freezer is a tiny bit small.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Failed in less than a week

    Posted
    HappyMama

    I purchased this refrigerator on black Friday along with the matching dishwasher. They were supposed to deliver them both last Wednesday, but there was a glitch with the delivery. At this point, the dishwasher has yet to arrive and the refrigerator is completely broken. All of the food in our freezer and refrigerator spoiled and created a huge rotten mess. Stay far away from this refrigerator! Best Buy said the fridge is probably a "dud" and they will bring a new one in several days. They did allow me to borrow a small loaner fridge for the interim. This purchase has been an expensive fiasco.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great refrigerator

    Posted
    Cheryl
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We love our new Kitchenaid 20.0 cf refrigerator. I especially like the wine rack and the inside filtered water dispenser. The freezer holds more than I thought it would, and keeps ice cream firm but not rock hard. The ice dispenser is less noisy than others I've heard. The stainless steel exterior is not fingerprint resistant, but it's not a problem because the handles are far enough away from the doors, so you don't have to touch the surface. The countertop depth looks very nice.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    fell in love with this refrigerator!

    Posted
    Marycb
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have been looking for a french door counter depth refrigerator for quite a while. I have a narrow, galley kitchen and I have been changing out my appliances to stainless steel as I can. This refrig has a rich stainless steel finish. The door handles are distinctive. There is plenty of room in the freezer and it makes ice quickly. I like the drawers. the lowest one goes all the way across and has a divider to partition it to your needs. Everything adjusts and I like that nothing is out of reach in the back.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good value for counter top fridge

    Posted
    ShaMac
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Positives: great appearance, compact size, love the professional handle bars. Very practical, good amount of shelving, easy to find things, and light doors. Negatives: fridge had to be set at 42 degrees otherwise, food will freeze. It is advisable to close the left door first to avoid leaving the right door open, alarm can be set up to catch this. You do have to open both doors to pull the middle drawer out. All these things I had read in other reviews;but, I'm still happy with my purchase.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not what I wanted

    Posted
    Disappointed
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Went to Pacific Sales in July 2017 to purchase a refrigerator and matching dishwasher. However, 3 months later and 6 refrigerators (3 Whirlpools that had so much condensation forming everyday on the freezer door that it pooled onto my wood floors, 1 Frigidaire that had a tinny whirling noise that NEVER stopped, and 1 damaged KitchenAid delivered) I had to pay $800+ more and settled for this French door when I wanted a side by side. Originally I bought a matching dishwasher but now they don't match and Pacific Sales would only say "sorry".

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Compressed Dead after 2 months

    Posted
    RippedOff
    • Verified PurchaserVerified Purchase

    I purchased a Kitchen Aid Refrigerator 3/1617. After only a little over 2 months the Compressor went out. Best Buy told me that they would not help me get a replacement. They only cover replacements for 30 days. I don't want to repair the refrigerator since it would be like replacing the engine in a car after only two month. It will be just one problem after another. I'm now dealing with Kitchen Aid. No longer buying at Best Buy

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    No Regrets

    Posted
    Stellar
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    After endless research on counter depth refrigerators, we picked this one. It's stylish and sleek. The ice maker works great; the in fridge dispenser is nice to have. We're just 2 people, so for us the size works fine.- if you have more members, I feel this would be too small. I love being able to see everything at a glance, and the lighting is wonderful. The freezer is spacious. What's not to like?

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love this Frig!

    Posted
    HelenC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My old refrigerator was under a Home Warranty program and died. I needed a refrigerator quickly. I checked on line and decided to go to Best Buy. This Kitchen Aid was an out of box floor model in perfect condition. It had all the features I was looking for including shelving for platters for parties. I am retired and don't need any larger refrigerator than this model but really isn't a small model. It is also counter depth so it doesn't stick out far. It is a beautiful frig and I have had lots of luck with the brand. Great price and great product.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Looking

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After looking at many counter depth refrigerators without ice and water on the outside of the door ( we wanted a clean look) this seemed like a good value and great looking one. I had read about the inside water leaking sometimes but after running ( nonstop) 2 gallons through the line (removing all the air) there have been no drips. It also runs very quiet. You can hear it when it drops ice and refills but I think they all do that. Great fridge!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not that great!

    Posted
    Tmsc14

    Circuit boards went at 6 months. Ruined everything in the freezer. It’s noisy. It feels cheap doors trays all feel cheap. Freezer is small and awkward storage. Water dispenser inside is great that you don’t see it but hard to get to. I wanted a frig with the same handles to match my other kitchen aid appliances. The stove, dishwasher, convection microwave are all excellent and would recommend. I just feel the refrigerator is junk.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    sleek look

    Posted
    tygarmom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    it was not by choice that we went with a counter depth refrigerator - we bought a house where the kitchen required the purchase. Although this purchase looks beautiful in our kitchen it is lacking in the size department, We have a second refrigerator and a deep freeze to compensate for loss. It runs perfect and the filtered water dispenser on the inside is something that I absolutely love about it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Refrigerator

    Posted
    NRDan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This refrigerator has been great and it provides the perfect amount of space for my household needs (2 Adults) and I believe it can easily satisfy a family of 3-4 people. Having the water dispenser on the inside gives this fridge a sleek look on the outside. Another feature I like that is optional to use is the wine rack, which can be removed if extra space is ever needed.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Freezer never got cold

    Posted
    Papa
    • Verified PurchaserVerified Purchase

    We loved this unit and it broke our heart. The freezer never reached its prescribed temperature in the one month we had it. We found out it had a bad compressor out of the box. Kudos to Best Buy/Pacific Sales for stepping up and replacing it immediately with no hassle. Now we will try to love again with the new one they are delivering next week. Long time Kitchen-Aid fans so we have our fingers crossed. Hopefully it is just an aberration.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    AHHHHH The Worst Ever!

    Posted
    Kennie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    What a piece of JUNK! The seal around the freezer does not seal so moisture enters the freezer and freezes the door shut. Moisture OR water is leaking out of the freezer light switch so it does not work. Drawer guides in the Fridge are cheep and feel like the drawers will come off in your hand... AHHHHHH and I waited a month to get this fridge, now I'm waiting a month for another one from a different manufacture.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Pretty good fridge

    Posted
    Memand
    • Verified PurchaserVerified Purchase

    I've had this for a year now, and can say I like it for the most part. Attractive and as much space as you can expect from a low profile fridge. My main complaint is that the freezer doesn't always completely close, but it's difficult to notice. The fridge doors have the same problem, but an alarm beeps if this happens. This is a great feature, so I don't understand why the freezer doesn't have the same alarm. Consequently, the door has been left open overnight several times.

    I would recommend this to a friend