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Customer Ratings & Reviews

KitchenAid - 20.0 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless steel-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 460 reviews

91%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 3, showing41-60 of 460 Reviews
  • Rating: 1 out of 5 stars

    Already rusted!!

    Posted
    Rosane
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this fridge in October 2017 when I was remodeling my entire kitchen. I couldn't believe it that rusting spots already started to appear on the door. This is Kitchen Aid and it is supposed to have durability. I am very disappointed. Now I have to deal with Kitchen Aid customer care because it has been over one year. I am not sure about the other models. Needless to say, very disappointed!!!

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Thank you for your review. We would like to inquire further about your review with you. Please respond back to this email address, nar_customer_solutions@KitchenAid.com , with your name, phone number, street address, zip code, model & serial number and date of purchase on the appliance. Also with a brief description of what you are experiencing with your appliance. We look forward to your reply. KitchenAidBrand

  • Rating: 4 out of 5 stars

    Excellent fridge for tight spaces

    Posted
    grump
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I needed a 2nd fridge that would fit in my garage, while still leaving room for 2 cars to park comfortably. After much searching I settled on this counter-depth fridge with French doors - a choice that would minimize the open-door fridge depth. The fridge is still "new", so I have had no problems with it yet. Some owners of a similar fridge (model #KFCS22EVMS) have talked about leaks on their Amazon revieiws - let us see. I bought an extended warranty to cover such problems.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Great design but flawed

    Posted
    Liza
    • My Best Buy® MemberMember

    Like the design of this unit, however the handles, (of which there are 3), have loosened every 3 months since I’ve owned it. In the past 18 months I’ve had service 6 times. The water is difficult to access being on the left side inside door. Ice cube tray takes up a lot of freezer space. I really find the handles to be more than problematic. It’s been a stressful, time consuming situation!

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Liza, we thank you for your review and are sorry to hear of the concerns you're having with your KitchenAid® Refrigerator. We would like to look further into this for you. Please email us at NAR_Customer_Solutions@KitchenAid.com with your name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. Please include a brief description of your concerns in your email. KitchenAidBrand

  • Rating: 5 out of 5 stars

    Best fridge you'll ever buy

    Posted
    Sammy
    • Verified PurchaserVerified Purchase

    My 2nd kichenaide fridge like this one. The last house sold and with it went the fridge, they wanted it!! We then Had to return a Samsung after having it for a few days realizing there is no comparison to the kitchenaide. so exchanged it, best buy is excellent with exchanges. This fridge is super cold. This fridge is beautiful you get what you pay for 5 stars. It is the classiest cleanest looking chef style high end restaurant refridgerator on the market for this price .

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great counter-depth refrigerator

    Posted
    GinoS
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My wife and I are empty-nesters (nine months out of the year) and we decided to retire our 24-year old kitchen fridge. We hunted around and decided on this model. It fits our needs perfectly and looks great in our kitchen. There's not as much room as the old fridge but we don't need as much anymore. We got the Best Buy extended warranty and are very happy with our purchase. It's a well-made refrigerator and I love how it keeps our drinks icy cold!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice counter depth refrigerator

    Posted
    George
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We purchased this several months ago, and we absolutely love it. The style is clean and simple, and the handles look great. We did not want a refrigerator with a water dispenser in the front of the door. The water dispenser is inside, and we have not had any problems with that. We have two boys 7 & 10 that have put it to the test. Great product, and highly recommended.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    It makes my food cold

    Posted
    UTHorsey
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This refrigerator does everything. It makes ice, has a water spout and keeps my stuff cold. The towel rack handles are impressive and kitchenaid has included a nice touch with the red caps for a splash of color. The build quality seems more solid than our previous Samsung. It's only been two weeks, but so far this is a great fridge.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice refrig! So far, very good!

    Posted
    amfre
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This appliance fits right in (we ordered stainless) with all of out others-- which are not Kitchen Aid. We had a Kitchen Aid refrigerator at another property and were quite pleased overall so when it came time to replace our old (maybe 28 years old!) GE Monogram, we did not want to go down that road again (extremely expensive for repairs!) so the Kitchen Aid was selected and is very nice. Quiet, neat (nice lines) and works well in our house.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great refrigerator!

    Posted
    danzillastompinontokyo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Man the short depth fits perfect in my space. Yet its way bigger then my old Samsung fridge. Love the stainless steel look. Love the water dispenser inside the fridge. The build on the doors and pullouts and storage is extremely solid. All the controls are extremely easy to use. Cools super fast love the ice dispenser. Im a big fan of KitchenAid products and am so glad I purchased this fridge from them

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Elegant design

    Posted
    ECal
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Great fridge, perishable foods seem to stay fresh much longer than with my old fridge. I very much like the interior filtered water but you have to hold the container for a few seconds after you're finished dispensing as the unit drips slightly.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    very clean look

    Posted
    lauren
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    i originally ordered the larger one but was told it wouldn't fit through my door (it actually would have but the bestbuy del guys were just lazy so i HAD to get the counter depth which was a pain to get switched and took a while to be delivered). the counter depth actually looks much better but less space inside. i also chose the water dispenser inside the door for a cleaner look on the face of the fridge.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Quiet and Effecient

    Posted
    Traysea
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I love a quiet appliance and that is what I got from this refridgerator. I love the inside lighting and the alarm is gentle when the door is left open. We had a power outage the other day for 8 hours and everything in the freezer stayed frozen. Fridge items were still cold. It's pretty and it performs well.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Sleek counter depth frig

    Posted
    DEF1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have only had the refrigerator for a month, but to this day it is what I wanted. It had to fit into a space in the house I’m in and it did so perfectly. At first, I was a little concerned about the cubic foot capacity and depth of the shelves, but I actually like not hitting my head to get a item at the back of my other frig. It has organizational features which has made finding items easily. So far so good!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Cold as ice

    Posted
    Mamapapa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Freezes eggs, door hand on freezer is loose for the 3rd time. If you don't shut the doors properly you are doomed. Items will have a frost all over. The ice machine is great but ice falls to the bottom through the freezer baskets but it is difficult to clean out. I would tell my friends to purchase it it is better than the horrid Samsung I had.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    More space than there appears!

    Posted
    PlainJane
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I know this looks like a small-ish fridge, but it actually holds a lot more than I thought it would. In particular: the produce drawers easily hold larger items (ie: head of cauliflower/broccoli/cabbage) that didn't fit in my drawers of my previous & larger Samsung. Much better design. Much better layout. Have had it for a couple of months and great so far!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great so far.

    Posted
    Drew
    • Verified PurchaserVerified Purchase

    We have had this French door refrigerator/freezer for only two weeks but are very happy with it. It does a great job of keeping food cold and we love the way it looks. It is very quiet, it’s in an open concept kitchen/living room and you don’t even notice it’s running except for the occasional sound from the ice maker. Delivery and set up with Best Buy was a breeze.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome Fridge

    Posted
    Heamo78
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We replaced our full size Samsung fridge with this counter depth Kitchen Aid fridge so it would fit better in our space. I was so excited to get it and now am even more pleased with how it looks and works in my kitchen. It is the perfect size and look very sleek. I also love the fact it is magnetized so I can use magnets and hang stuff on the fridge. I am so happy with the fridge--- buy it and you can't go wrong. :)

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great for our house

    Posted
    Mbest
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We were very disappointed in our GE side by side which failed us at 6 years. We really like our new Kitchen Aid French door fridge. Looks great at counter depth and plenty of space for us. The reason I didn’t rate 5 stars is the freezer handle was loose or not working right when we had set up but we called out geek squad and the new handle is fine ( no longer loose).

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Refrigerator for counter depth

    Posted
    Laura
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I like my new refrigerator a lot. It looks great and the fridge space is excellent. My only negative thoughts are that the water dispenser is hard to access, especially for kids as you have to use two hands to get water. Once to hold the glass and another to push the button (it is inside the fridge. The freezer space is not ideal but I am making it work! Overall I give it a good rating!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    18 months and then came the repairs

    Posted
    Disappointed

    After having my fridge for 18 months, the refrigerator section started freezing over. A damper was replaced at my own expense. It cost me $200 and when I called KitchenAid they stressed they have a 1 year warranty. Buyer beware - or purchase the extended warranty. I didn't realize fridges are only made to last 18 months.

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Disappointed, thank you for your review. We would like to inquire about your review with you. If you have not had your issue resolved, please email us at NAR_Customer_Solutions@kitchenaid.com at your earliest convenience with your username (Disappointed), a copy of the review, your name, address, a phone number, model and serial number, and date and purchase. Also please let us know if you have any extended service plan. We look forward to your reply. Thank you, KitchenAid Social Care KitchenAidBrand