Main Content

Customer Ratings & Reviews

KitchenAid - 20.0 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless steel-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 460 reviews

91%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-7 of 7 Reviews mentioning:
drawers
  • Rating: 2 out of 5 stars

    Finish is very fragile and drawers are cheap

    Posted
    Dennis
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The finish on this refrigerator is very fragile and dings very easily. The internal components like the drawers are cheap and flimsy.

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Thank you for your review. We would like to inquire further about your review with you. Please respond back to this email address, nar_customer_solutions@KitchenAid.com, with your name, phone number, street address zip code, model & serial number and date of purchase on the appliances. Also with a brief description of what you are experiencing with your appliance. We look forward to your reply. KitchenAidBrand

  • Rating: 4 out of 5 stars

    Love the sleek exterior appearance

    Posted
    CassieD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Only negative is that the fruit and vegetable drawers are small.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great refrigerator

    Posted
    Moof3inDallas
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Drawers are a little hard to open and shut. Would be better if they were on wheels.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great fridge

    Posted
    Susan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Met all my expectations. Very handsome, most attractive pulls in class. Like the separate drawers- wish the big drawer was split too so you don't have to open both doors to open it. Like the freezer on bottom so all daily use items in easy grasp.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Solid fridge

    Posted
    Debxshanghai
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Good size refrigerator for two ppl. Works well. Good quality. Some fingerprints on stainless exterior. Can't open veggie drawer unless both doors are open. My only beef with the fridge.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    I expected more

    Posted
    Herewego
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I think it looks good on the outside but on the insde it is not to great. The fan in the back leaks, the drawer for veggie don't work right. I'm not happy. It took several calls to Kitchen aid just to find out it did not come with an egg holder. Kitchen Aid directions should be re written. No one could tell me why I have one extra piece. I'm so sick of all this.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    it's a fridge

    Posted
    DJH1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I will start with I did alot of online shopping and comparing, between Loews can and best buy I found lower prices on the same goods that were at "appliance stores" the Salesman was EXTREMELY helpful and courteous couldn't ask for more. Unfortunately, the refrigerator came damaged on delivery, as of this time we are awaiting replacement. The one delivered runs and was left with us until the new one comes, that was a great convenience, not always given. The delivery team, too, were extremely helpful and with the damaged model we were given three choices, full replacement, discount, or a notation of it's condition in case it broke within a certain time. We opted for the replacement. As for the product, one serious peev turns out to be the large vegetable drawer, it's way cheap seeming and I am concerned as to how long it will hold up. Also, the sides are NOT the same material/texture as the front, something I was unable to see in the store due to how the display was set up. I think quality is seemingly ok, made like all the others I looked at, but with a made (assembled? @@@@@@@ in the USA tag. I do, however, appreciate the counter depth, not cavernous and easy to navigate. What I don't like, is I couldn't get a model without the ice maker in the door, yet still get that 4th "middle exterior drawer" as such, I had to give up the drawer, as I did not want to loose frige space to the icemaker. Basically, this was a "settle" for purchase to have a plain door. Nothing exciting, but it's doing its job.

    I would recommend this to a friend