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Customer Ratings & Reviews

KitchenAid - 20.0 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless steel-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 467 reviews

91%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 23 Reviews mentioning:
freezer
  • Rating: 4 out of 5 stars

    Like refrigerator very much; freezer a bit small

    Posted
    NMMN
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Still getting used to it, but do like the refrigerator. Works best if items we use most often are on the Right side so don't have to open both doors to get to Left side. Freezer is a bit small.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Freezer is small and hard to reach

    Posted
    Fire
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Good quality fridge in terms of maintain food and keeping items cool. I like the counter depth. Just the freezer is too small, hard to bend down and reach. I should have gotten a side by side fridge.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    everything is working

    Posted
    kingkong
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    very functional, could use a little more space in the freezer.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    AHHHHH The Worst Ever!

    Posted
    Kennie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    What a piece of JUNK! The seal around the freezer does not seal so moisture enters the freezer and freezes the door shut. Moisture OR water is leaking out of the freezer light switch so it does not work. Drawer guides in the Fridge are cheep and feel like the drawers will come off in your hand... AHHHHHH and I waited a month to get this fridge, now I'm waiting a month for another one from a different manufacture.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Has the features we want

    Posted
    Debb
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Good basic refrigerator with French doors that we love. Also after fighting with in door ice makers this model has ice maker in freezer where it belongs.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    I am adding a clip with the defect is obvious

    Posted
    Gala

    I am adding a clip with the defect is obvious. The freezer door(top strip) does not fully attach to the frame to seal the freezer.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Freezer never got cold

    Posted
    Papa
    • Verified PurchaserVerified Purchase

    We loved this unit and it broke our heart. The freezer never reached its prescribed temperature in the one month we had it. We found out it had a bad compressor out of the box. Kudos to Best Buy/Pacific Sales for stepping up and replacing it immediately with no hassle. Now we will try to love again with the new one they are delivering next week. Long time Kitchen-Aid fans so we have our fingers crossed. Hopefully it is just an aberration.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice refrigerator.

    Posted
    SusieP
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Looks great. Works well. Could use a little more space in the freezer area.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good

    Posted
    Best2you
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The refrigerator works well. I am just disappointed with the size of the freezer. Very small

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Over all the refrigerator is fine

    Posted
    Sbrown
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Over all the refrigerator is fine, however, the freezer part is too small. It does not hold a lot. If you don't need a lot of freezer space, this is a great purchase.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not that great!

    Posted
    Tmsc14

    Circuit boards went at 6 months. Ruined everything in the freezer. It's noisy. It feels cheap doors trays all feel cheap. Freezer is small and awkward storage. Water dispenser inside is great that you don't see it but hard to get to. I wanted a frig with the same handles to match my other kitchen aid appliances. The stove, dishwasher, convection microwave are all excellent and would recommend. I just feel the refrigerator is junk.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Counter Depth Refrigerator

    Posted
    Pmrthird
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Looks nice but space is limited in both freezer and refrigerator areas. You need to put the shelves in on your own and still trying to figure out how to allow tall items; same with the door shelves. Water dispenser inside the unit vs outside. Not as much freezer space. Ice maker has two levels on speed.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Cold as ice

    Posted
    Mamapapa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Freezes eggs, door hand on freezer is loose for the 3rd time. If you don't shut the doors properly you are doomed. Items will have a frost all over. The ice machine is great but ice falls to the bottom through the freezer baskets but it is difficult to clean out. I would tell my friends to purchase it it is better than the horrid Samsung I had.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    works perfect

    Posted
    deemer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    we needed under counter depth size. this works perfect. fridge is very roomy. limited space in freezer, but we have extra in garage so its OK for us. we got floor model so worked perfect for us.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Refrigerator for counter depth

    Posted
    Laura
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I like my new refrigerator a lot. It looks great and the fridge space is excellent. My only negative thoughts are that the water dispenser is hard to access, especially for kids as you have to use two hands to get water. Once to hold the glass and another to push the button (it is inside the fridge. The freezer space is not ideal but I am making it work! Overall I give it a good rating!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Pretty good fridge

    Posted
    Memand
    • Verified PurchaserVerified Purchase

    I've had this for a year now, and can say I like it for the most part. Attractive and as much space as you can expect from a low profile fridge. My main complaint is that the freezer doesn't always completely close, but it's difficult to notice. The fridge doors have the same problem, but an alarm beeps if this happens. This is a great feature, so I don't understand why the freezer doesn't have the same alarm. Consequently, the door has been left open overnight several times.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Refrigerator great freezer small

    Posted
    ToniG
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Really like the French door. So much room in the refrigerator part. Was disappointed in freezer. Much smaller then I had before. I have a freezer in my garage so don't mind. I was limited in what would size refrigerator would fit in the space the old refrigerator was in.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Freezer smallish, unit moves too much

    Posted
    2CatsMom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I like the lighting in the fridge and freezer and the easy to see temp readings for the freezer and fridge. Also have been using the cold filtered water dispenser a lot. There seems to be enough space for the food for a 2-person family in the fridge, but the freezer space is quite small because so much area is taken up by the ice cube storage. I'll look into removing that. The big annoyance, though, is that each time I pull open the freezer drawer the entire unit rolls forward. I don't know if I need to put stops by the wheels or if the installers failed to do something to prevent the movement. Yet another thing to investigate,

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Failed in less than a week

    Posted
    HappyMama

    I purchased this refrigerator on black Friday along with the matching dishwasher. They were supposed to deliver them both last Wednesday, but there was a glitch with the delivery. At this point, the dishwasher has yet to arrive and the refrigerator is completely broken. All of the food in our freezer and refrigerator spoiled and created a huge rotten mess. Stay far away from this refrigerator! Best Buy said the fridge is probably a "dud" and they will bring a new one in several days. They did allow me to borrow a small loaner fridge for the interim. This purchase has been an expensive fiasco.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    It took "two" but it was worth it

    Posted
    Panda
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The first Kitchen Aide Refrigerator only lasted a month....not kidding. It stopped cooling and freezing. Lights were on on but it just was not working. Th second one is in. I love it. The refrigerator (on top) is ample size. The freezer (bottom) is not huge but ample. Ice stores in the freezer (does not come out in front). Water as well is retrieved from the inside of the unit. With nothing showing outside....the unit has a sleek look. It fits in well with my other stainless steel appliances in the kitchen.

    I would recommend this to a friend