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Customer Ratings & Reviews

KitchenAid - 20.0 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless steel-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 467 reviews

91%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-10 of 10 Reviews mentioning:
noise
  • Rating: 4 out of 5 stars

    Spacious

    Posted
    Chip
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I love this fridge! It's actually a bit smaller than my old one but so well organized it seems more spacious. I would give a 5 star but the engine is noisy.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    great looking and functioning fridge

    Posted
    bosco43
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    like the black stainless steel look, just wish it were on the sides as well. a bit noisy when the ice maker fills with water and when it dumps ice into the tray. Otherwise a beautiful machine with ample glass shelves.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Looks sharp

    Posted
    emernst
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Excellent quality product. Looks good on the outside and inside (nice lighting). Only drawback is the ice maker is sometimes noisy when it dumps ice, makes a popping noise.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    most expensive frig yet

    Posted
    tererobinson60
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    we bought this model because it fit a space. it is a bit loud when it runs, but I like the size, way it opens up. I don't normally like the french doors, but it fit our space and we needed it. my husband likes the dual compressors and led lights.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great fridge for price point

    Posted
    CarlB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The refrigerator is excellent for its price range. Yes, the drawers are plastic instead of glass. But the unit has great features for a SS counter depth unit. Water dispenser inside fridge works great and ice machine in freezer also works great. Perhaps only negative would be the motor runs a little louder than expected on occasion

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice looking counter depth refrigerator

    Posted
    SuzyQ15
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We must have counter depth and wanted a French door unit with bottom freezer. This one fit the bill. Love the space I have for large trays, although it's smallish overall. Perfect size for two people who love to cook and have lots of interesting ingredients in the fridge. It does run louder than I would like and seems it's been getting louder.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    After one year, makes a lot of noise

    Posted
    mlm2004
    • My Best Buy® Elite Member

    We've had our fridge for over one year now. The first thing I didn't like was that the shelves don't go all the way to the back of the fridge - there's a gap that's big enough for bottles and other things to slip through. So annoying. Also, the baskets don't glide smoothly. The water filter got VERY slow just after a month. After about six months, the handles started to get wobbly. We just need to tighten the screws periodically. Lastly, and the worst thing about this fridge, is that it makes a constant rattling noise from the bottom and from inside. It drives us insane. We can't figure out how to fix it. For such an expensive fridge, I expected it to be amazing. But, we are more unhappy with it than we were our old Maytag. I miss that fridge!

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Thank you for your review. We would like to inquire further about your review with you. Please respond back to this email address, nar_customer_solutions@KitchenAid.com , with your name, phone number, street address, zip code, model & serial number and date of purchase on the appliance. Also with a brief description of what you are experiencing with your appliance. We look forward to your reply. KitchenAidBrand

  • Rating: 4 out of 5 stars

    Overall meets my expectations

    Posted
    Dave
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I live near a Best Buy and Lowes...I decided to shop for a new fridge at Best Buy, because models I was looking at seemed cheaper. They had quite a few fridges on display, and I decided to get this Kitchen-Aid since it looks nice and I can organize food pretty well. You get produce fresheners that are Whirpool: there's an identical Whirpool model that gets good reviews from CNET and is cheaper....but it's not in stock at the BB in Atlanta. Delivery was hassle free and the fridge was very quiet and keeps temperature well. Some complain that the adjustable shelves have a space in back, but I'm keeping larger containers and haven't had issues. The only minor points are that the front stainless steel door attracts fingerprints, and the fridge's compressor has started making a rattling noise (I've isolated it to that). I've read that many times the warranty will say that compressor rattling is considered a normal operating noise, but since I got the BB plan, I may see if they'll take a look at that.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    You get what you pay for

    Posted
    budgetshopper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    After buying a house we were looking for a counter depth refrigerator and opted for Kitchen Aid brand with distinctive handles. Same construction base refrigerator was also for sale as Whirlpool and Frigidaire for the same price, owned by same parent company, so we knew we were not really buying high end Kitchen Aid, just a fridge that looked like one. It is working fine for few weeks now, but on delivery we noted dark green dried up liquid in freezer section. We were assured not to be a defect and left over lubrication. Overall ok, but quite noisy at times. Basically, you get what you pay for. We bought Kitchen Aid look, but overall average fridge for average price.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not that great!

    Posted
    Tmsc14

    Circuit boards went at 6 months. Ruined everything in the freezer. It's noisy. It feels cheap doors trays all feel cheap. Freezer is small and awkward storage. Water dispenser inside is great that you don't see it but hard to get to. I wanted a frig with the same handles to match my other kitchen aid appliances. The stove, dishwasher, convection microwave are all excellent and would recommend. I just feel the refrigerator is junk.

    No, I would not recommend this to a friend