Main Content

Customer Ratings & Reviews

KitchenAid - 20 Cu. Ft. French Door Counter-Depth Refrigerator - Black stainless steel-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 460 reviews

91%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-12 of 12 Reviews
  • Rating: 2 out of 5 stars

    After one year, makes a lot of noise

    Posted
    mlm2004
    • My Best Buy® Elite MemberElite Member

    We've had our fridge for over one year now. The first thing I didn't like was that the shelves don't go all the way to the back of the fridge - there's a gap that's big enough for bottles and other things to slip through. So annoying. Also, the baskets don't glide smoothly. The water filter got VERY slow just after a month. After about six months, the handles started to get wobbly. We just need to tighten the screws periodically. Lastly, and the worst thing about this fridge, is that it makes a constant rattling noise from the bottom and from inside. It drives us insane. We can't figure out how to fix it. For such an expensive fridge, I expected it to be amazing. But, we are more unhappy with it than we were our old Maytag. I miss that fridge!

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Thank you for your review. We would like to inquire further about your review with you. Please respond back to this email address, nar_customer_solutions@KitchenAid.com , with your name, phone number, street address, zip code, model & serial number and date of purchase on the appliance. Also with a brief description of what you are experiencing with your appliance. We look forward to your reply. KitchenAidBrand

  • Rating: 2 out of 5 stars

    No Space

    Posted
    Frosted

    We are a family of two and there is absolutely not enough room in this fridge to meet our needs. Forget going to Costco, you won't be able to store much in the freezer. I find it interesting that in the photos they don't even show you the freezer compartment. THERE IS A REASON! Also, if you are not cautious when closing the doors, you can accidentally leave them open. You must close the right before the left. Forget it if you have kids. You'll drive yourself crazy following them up to make sure they closed it properly. Once the freezer is full if there is the slightest item out of place it too will deceive you leading you to believe it is closed and then when you open it everything will be filled with frost. After owning it for 2 years the ice maker is broken. It won't stop making ice! DON'T BUY THIS!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not what I wanted

    Posted
    Disappointed
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Went to Pacific Sales in July 2017 to purchase a refrigerator and matching dishwasher. However, 3 months later and 6 refrigerators (3 Whirlpools that had so much condensation forming everyday on the freezer door that it pooled onto my wood floors, 1 Frigidaire that had a tinny whirling noise that NEVER stopped, and 1 damaged KitchenAid delivered) I had to pay $800+ more and settled for this French door when I wanted a side by side. Originally I bought a matching dishwasher but now they don't match and Pacific Sales would only say "sorry".

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not that great!

    Posted
    Tmsc14

    Circuit boards went at 6 months. Ruined everything in the freezer. It’s noisy. It feels cheap doors trays all feel cheap. Freezer is small and awkward storage. Water dispenser inside is great that you don’t see it but hard to get to. I wanted a frig with the same handles to match my other kitchen aid appliances. The stove, dishwasher, convection microwave are all excellent and would recommend. I just feel the refrigerator is junk.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Great design but flawed

    Posted
    Liza
    • My Best Buy® MemberMember

    Like the design of this unit, however the handles, (of which there are 3), have loosened every 3 months since I’ve owned it. In the past 18 months I’ve had service 6 times. The water is difficult to access being on the left side inside door. Ice cube tray takes up a lot of freezer space. I really find the handles to be more than problematic. It’s been a stressful, time consuming situation!

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Liza, we thank you for your review and are sorry to hear of the concerns you're having with your KitchenAid® Refrigerator. We would like to look further into this for you. Please email us at NAR_Customer_Solutions@KitchenAid.com with your name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. Please include a brief description of your concerns in your email. KitchenAidBrand

  • Rating: 2 out of 5 stars

    You might not want to hear..

    Posted
    Debbie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    1st refrig delivered w hole n water line... replacement(open box, only, available) has several issues still not resolved. Discontinued product..

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Thank you for your review. We would like to inquire further about your review with you. Please respond back to this email address, nar_customer_solutions@KitchenAid.com , with your name, phone number, street address, zip code, model & serial number and date of purchase on the appliance. Also with a brief description of what you are experiencing with your appliance. We look forward to your reply. KitchenAidBrand

  • Rating: 2 out of 5 stars

    Poor quality

    Posted
    Digo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    KitchenAid is a reputable brand and I'm sure this is a fine refrigerator, but when it arrived you could see all the sprayed insulation coming out of the edges. Visually it looked very cheap. I returned and purchased a different brand.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Terrible refrigerator

    Posted
    Jhr232
    • My Best Buy® MemberMember

    I’m writing this review after having fridge for one year. Ice maker is not working and freezes top shelf. Very disappointed would not buy again

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      We're very sorry to learn of your concerns regarding your refrigerator.
      We would like to inquire further about your review with you. Please respond back to this email address
      NAR_Customer_Solutions@kitchenaid.com with your name, phone number, physical address, copy of the review, model & serial number, and date of purchase on the appliance.
      Thank you. KitchenAidBrand

  • Rating: 2 out of 5 stars

    Finish is very fragile and drawers are cheap

    Posted
    Dennis
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The finish on this refrigerator is very fragile and dings very easily. The internal components like the drawers are cheap and flimsy.

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Thank you for your review. We would like to inquire further about your review with you. Please respond back to this email address, nar_customer_solutions@KitchenAid.com, with your name, phone number, street address zip code, model & serial number and date of purchase on the appliances. Also with a brief description of what you are experiencing with your appliance. We look forward to your reply. KitchenAidBrand

  • Rating: 2 out of 5 stars

    Refrigerator review -- kitchenmaid counter depth

    Posted
    sara
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    A couple of negatives: 1. the freezer drawers are open mess, things tend to fall out. 2. the french doors do not shut firmly

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not the room I had hoped

    Posted
    Kathy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Fingerprints too easy not convenient storage. Dont like the lower drawer slide

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    BEWARE THE LIMITED WARRANTY!

    Posted
    KCinIrvine

    If you think it's broken & it's not & tech comes out you'll be charged!

    No, I would not recommend this to a friend