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KitchenAid - 20 Cu. Ft. French Door Counter-Depth Refrigerator - Black stainless steel-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 460 reviews

91%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-19 of 19 Reviews
  • Rating: 3 out of 5 stars

    it's a fridge

    Posted
    DJH1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I will start with I did alot of online shopping and comparing, between Loews can and best buy I found lower prices on the same goods that were at "appliance stores" the Salesman was EXTREMELY helpful and courteous couldn't ask for more. Unfortunately, the refrigerator came damaged on delivery, as of this time we are awaiting replacement. The one delivered runs and was left with us until the new one comes, that was a great convenience, not always given. The delivery team, too, were extremely helpful and with the damaged model we were given three choices, full replacement, discount, or a notation of it's condition in case it broke within a certain time. We opted for the replacement. As for the product, one serious peev turns out to be the large vegetable drawer, it's way cheap seeming and I am concerned as to how long it will hold up. Also, the sides are NOT the same material/texture as the front, something I was unable to see in the store due to how the display was set up. I think quality is seemingly ok, made like all the others I looked at, but with a made (assembled?) in the USA tag. I do, however, appreciate the counter depth, not cavernous and easy to navigate. What I don't like, is I could not get a model without the ice maker in the door, yet still get that 4th "middle exterior drawer" as such, I had to give up the drawer, as I did not want to loose frige space to the icemaker. Basically, this was a "settle" for purchase to have a plain door. Nothing exciting, but it is doing its job.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Disappointed in the quality after 2 years

    Posted
    telecommuter
    • My Best Buy® MemberMember

    We purchase all new Kitchenaid appliances for our kitchen. While I love the design of the refrigerator and how easy it is to see the food, I'm very disappointed in the quality. I don't think it's just Kitchenaid, but I expected more. My 20 year old Kenmore refrigerator was still fine and much better made - still working in my office. However, we put in 3-4 service calls for the freezer. We couldn't open the freezer all the way, it was freezing over and frozen shut. The repair guy dented it trying to break up the ice. Turned out the rails were bent. Also, the installer didn't connect the water dispenser properly so we had to have them fix that too. Then the plastic shelf in the door broke. Since it's out of its first year warranty, we went through Amex to replace. We got the new one in, but it doesn't fit right - the whole shelf fell off twice breaking all the glass condiment jars all over the kitchen floor. I also notice, my husband has duct taped the rubber gasket to keep in in place. We also have issues with family members not shutting the door all the way. It beeps, but if there not in the room anymore they don't hear it - then the food in the back of the frig freezes. Overall, we're pretty disappointed. We expected a higher quality product from Kitchenaid. Best Buy/Pacific Home was tremendous in the whole process. We had issues with the installation company not measuring properly and they really stepped up to make sure everything was fixed.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great refrigerator, but....

    Posted
    Mamamia
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I liked the professional look of the Kitchenaid and it's made in America! I needed a refrigerator that would fit into a counter space. What was the home builder thinking when they made this small space in my kitchen. The KA was delivered by two really nice delivery guys. They taught us about our new appliance. The refrigerator had some ripples on the edge of the stainless steel front. It looked like if I ordered a new one it would be like this one so I thought I could live with this minor defect. I liked having the water dispenser inside the refrigerator. There are not too many refrigerators that offer this feature. A couple days later I purchased food for the week. I opened the freezer and it was full of ice particles everywhere. It looked like it was snowing in my freezer. I also realized the french style freezer baskets was not a great idea if you're a person that likes things organized. Everything goes down to the bottom and disappears. The French style is nice looking but I like an organized refrigerator. After reading hundreds of reviews, well not a hundred but close, I decided to purchase a five-year warranty. The good ole days with appliances lasting forever are over. Technology has ruined the longevity of appliances. I called Best Buy and told them about my Kitchenaid frosty freeze. I said if it has problems this early, I want to return it for a different product. The guy that helped me was outstanding! He was willing to take the time and help my pick out a flex four door refrigerator. The exchange went smoothly. This Kitchenaid is not a bad refrigerator but it's not for me.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Jury is still out

    Posted
    Nyshopper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My KitchenAid counter depth refrigerator was delivered 3 weeks ago. I wanted the Whirlpool version of the refrig but it wasn’t available. I was told the KitchenAid was the same unit. I discovered one important difference is that my KitchenAid lacks the finger print prevention feature that its Whirlpool twin has. Pretty significant difference in my book. Still getting used to the very small inside. While I don’t “lose” items hidden in the back as I did with my non-counter depth refrig, this refrig has a small capacity. For example, no way to store a 2 liter bottle vertically, and the ice maker and tray consume a good portion of the freezer. My biggest gripe is that 3 weeks post delivery, I am already having problems. Last night the refrig inexplicably went from a temp of 38 to 58. I was on hold for 30 min with Whirlpool service center and then told that a service tech won’t be available for 5 days. I’m out a refrigerator full of perishables and worried that, with problems surfacing just 3 weeks into the life of this appliance, its long term reliability is highly suspect.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Even less space than I anticipated

    Posted
    JW72
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We wanted the cabinet depth to match up with the space in kitchen. We had a standard depth LG before. I expected to just lose roughly 4" of depth (and we wouldn't be forgetting about the things that are hidden way in the back). But this refridgerator is also feels shorter on the inside, we have problems fitting bottles and jars because they are too tall. We have adjusted the shelves to the best compromise, Also, the cubbies in the doors waste space with rounded corners and we can't fit as much in these spaces as we could in our old LG that was exactly the same width and height on the outside, The freezer is also not optimal for space utilization. But it is quiet and perfectly cold, controls and temps are very good. Water dispenser is handy but hard to reach and requires two hands to operate.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Quiet and nicely look

    Posted
    NISchang
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I am not regret to pay couple hundred more to get this refrigerator. The product itself is solid, good quality but the service that Best Buy provided was terrible. I move to new house and need it badly, and they delivered a week later .No apology, nothing. First, The delivery guy accidentally hit my new wall when move the refrigerator to second floor. Second, i was promised by Best Buy "warehouse" that I will get the gift card for late delivery. And I got nothing still. I spent thousands dollar in Best Buy every year and i think deserve better service. If you hear me , please take good care for your royal customer .thanks!!!!!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    looks great but not practical

    Posted
    SDUser
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    we purchased this refrigerator after reading reviews online. The refrigerator was delivered and setup nicely. 1. it looks nice and the counter depth fits our space nicely. 2. although the doors are stainless steel, magnets can still stick to it. Not sure why. 3. the main issue we had with this refrigerator is that there are about an inch gap at the back of the selves. So anything small pushed to the back would drop. Since it's counter depth, we were trying to utilizing all the possible space and push stuff to the back, and tehy would drop.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Cold as ice

    Posted
    Mamapapa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Freezes eggs, door hand on freezer is loose for the 3rd time. If you don't shut the doors properly you are doomed. Items will have a frost all over. The ice machine is great but ice falls to the bottom through the freezer baskets but it is difficult to clean out. I would tell my friends to purchase it it is better than the horrid Samsung I had.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    I expected more

    Posted
    Herewego
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I think it looks good on the outside but on the insde it is not to great. The fan in the back leaks, the drawer for veggie don't work right. I'm not happy. It took several calls to Kitchen aid just to find out it did not come with an egg holder. Kitchen Aid directions should be re written. No one could tell me why I have one extra piece. I'm so sick of all this.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice fridge

    Posted
    JRSIII
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Very nice fridge. Counter depth is great for a small kitchen. However, cubic feet in a counter depth fridge is less than a regular size fridge. Received many compliments on the look of the fridge. All in all, if you have a small kitchen and can put up with less cubic feet, then this is a great fridge

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Freezer is small and hard to reach

    Posted
    Fire
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Good quality fridge in terms of maintain food and keeping items cool. I like the counter depth. Just the freezer is too small, hard to bend down and reach. I should have gotten a side by side fridge.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Power cord too short for built in refrigerator

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Power cord too short also no ice scoop provided for this model of fridge.had to replace fridge after discovering the fridge freezer seal did not even contact the chassis and resulted in ice cycles forming in the freezer

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Refrig

    Posted
    EAB65
    • Verified PurchaserVerified Purchase

    I like the refrigorator. From the date of install, there has been moisture --- I am going to wait to see if this gets better over time -- or Best Buy will need to do something to correct this. Thank you.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Over all the refrigerator is fine

    Posted
    Sbrown
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Over all the refrigerator is fine, however, the freezer part is too small. It does not hold a lot. If you don't need a lot of freezer space, this is a great purchase.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Decent

    Posted
    Tyler
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The fridge is good. But very small and I’m not getting use to the water and ice not being in the door. Very clean looking tho.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Too small

    Posted
    Preeta
    • Verified PurchaserVerified Purchase

    I don't feel the sales associate had much insight on the product. The fridge is way smaller than we thought.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Very small.

    Posted
    2729
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Exchanged it for a larger model before it was delivered.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not sure as waiting for a part for repair.

    Posted
    Donna
    • Verified PurchaserVerified Purchase

    repairs in progress. Three weeks old and already replacing a light switch.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Very happy

    Posted
    CrisC123
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I'm extremely happy with my new kitchenaid refrigerator.

    I would recommend this to a friend