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KitchenAid - 20 Cu. Ft. French Door Counter-Depth Refrigerator - Black stainless steel-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 460 reviews

91%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 143 Reviews
  • Rating: 4 out of 5 stars

    so far very pleased

    Posted
    urbanista
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This refrigerator was delivered in mid-October to replace a higher end GE Monogram model that was dying (after just 7 years of use). I purchased it because I had KitchenAid appliances in the past and liked them. But many years have passed, and you know how things can change. I also had to consider the amount of space available in the kitchen for the refrigerator - the previous one was not "built-in" but had a built-in look. This refrigerator fit the bill there. I love the sleekness of the design - it fits well in this kitchen with the other high-end appliances. I also like the interior water dispenser better than on the exterior - less mess, and sleeker look. It actually feels like it has more interior room than the previous refrigerator because the layout is more functional - the previous model was a side-by-side. I'm giving 4 stars instead of 5 because the drawers on the interior do seem cheap compared to every refrigerator I have owned, and I don't know if they will hold up over time. It also definitely has less freezer space. But the other features I'm very pleased with. The Geek Squad installation was very professional, too - they were fantastic.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice fit, Elegant, User-friendly

    Posted
    Evshapp

    I exchanged a larger french-door Samsung for this refrigerator instead, and I am very happy so far. It is elegantly designed, has a true shiny stainless finish, and I LOVE that the lighter-weight doors are easy to shut when I'm in a hurry (unlike some other french-door brands/models.) Overall, this fits our smaller kitchen very well. I have noticed some condensation on the inside door rim, but the instructions say to hit the humidity control button if this happens. Also, I read some reviews on another website about fingerprints being hard to clean off, but I have not personally encountered this. I have had no problem wiping off my three young children's fingerprints with stainless steel cleaner and a plush microfiber cloth. Finally, although I tend to prefer imports in some categories of consumer goods, I was pleased to know that this is made in the USA.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Product for the Sales Price

    Posted
    Alowery11
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My girlfriend and I just purchased a new town home in the Dallas farmers market and we were in need of a counter depth standard size refrigerator. After looking at multiple brands like Frigidaire, Jenn Air & Bosh (because all of our other appliances are Bosch). We found the Kenmore. We liked the Kenmore because it had a clean finish on the exterior with professional handles and on the interior the ice maker was placed in the bottom freezer and the water dispenser on the inside of the interior cabinet. All in all we love the refrigerator so far, not noisy, great lighting and decent amount of storage room. It would be difficult if you had a large family to store all the necessary food items, but for the two of us it works perfectly. The only trouble we had occurred during the delivery when the logistics team decided to leave in the glass shelving instead of properly removing them for later install inside the house and within the first 2 feet of being inside our entry way, the shelves slid out and shattered on our brand new marble entry way. Nothing has been done from Best Buy except they delivered a second unit 2-3 days later. The damages done to my flooring and the food that spoiled in between the days of being without a refrigerator has not be compensated back to us. Still waiting...but great Kenmore product if you are shopping for a counter depth refrigerator!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall meets my expectations

    Posted
    Dave
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I live near a Best Buy and Lowes...I decided to shop for a new fridge at Best Buy, because models I was looking at seemed cheaper. They had quite a few fridges on display, and I decided to get this Kitchen-Aid since it looks nice and I can organize food pretty well. You get produce fresheners that are Whirpool: there's an identical Whirpool model that gets good reviews from CNET and is cheaper....but it's not in stock at the BB in Atlanta. Delivery was hassle free and the fridge was very quiet and keeps temperature well. Some complain that the adjustable shelves have a space in back, but I'm keeping larger containers and haven't had issues. The only minor points are that the front stainless steel door attracts fingerprints, and the fridge's compressor has started making a rattling noise (I've isolated it to that). I've read that many times the warranty will say that compressor rattling is considered a normal operating noise, but since I got the BB plan, I may see if they'll take a look at that.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Fridge Needed in a hurry

    Posted
    BBCustomer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I had to buy a fridge when mine died on Christmas Eve. Looked at reviews on line and ended up buying the same fridge that died but 15 years newer. I have had good luck with Kitchenaid with past appliances so I didn't want to try something new. The things that I have had to get used to were the french doors and the ice is small. The things I don't like is no tray for eggs (like the old one had) and the shelves don't go all the way to the back wall of the refrigerator. I do like having all the new bells and whistles of the temperature and controls right at the top and view-able as you open the door. I wish it alarmed if I left the door open though. The Fridge went on sale the week after I bought and they refunded the difference no questions asked. Glad I looked at the ad for the next week. The delivery guys took away my old one, hooked up the ice maker and were polite and neat.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    You get what you pay for

    Posted
    budgetshopper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    After buying a house we were looking for a counter depth refrigerator and opted for Kitchen Aid brand with distinctive handles. Same construction base refrigerator was also for sale as Whirlpool and Frigidaire for the same price, owned by same parent company, so we knew we were not really buying high end Kitchen Aid, just a fridge that looked like one. It is working fine for few weeks now, but on delivery we noted dark green dried up liquid in freezer section. We were assured not to be a defect and left over lubrication. Overall ok, but quite noisy at times. Basically, you get what you pay for. We bought Kitchen Aid look, but overall average fridge for average price.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Freezer smallish, unit moves too much

    Posted
    2CatsMom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I like the lighting in the fridge and freezer and the easy to see temp readings for the freezer and fridge. Also have been using the cold filtered water dispenser a lot. There seems to be enough space for the food for a 2-person family in the fridge, but the freezer space is quite small because so much area is taken up by the ice cube storage. I'll look into removing that. The big annoyance, though, is that each time I pull open the freezer drawer the entire unit rolls forward. I don't know if I need to put stops by the wheels or if the installers failed to do something to prevent the movement. Yet another thing to investigate,

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good cabinet depth refrigerator

    Posted
    Womanover60
    • Verified PurchaserVerified Purchase

    Good counter depth refrigerator, This is a pretty refrigerator. It looks great in my kitchen. I am disappointed with how the shelves do not go very close to the back of the fridge. I think there is a little too much gap. The stainless shows finger prints. Be careful to measure and look at all of the specs. The style requires about 2 inches on each side to allow the doors to open and close properly. Also be sure to check the height. The button for humidity works great. This is a feature I did not even consider. I do not like the shelves as they do not have any rims to catch spills. This was the best fit for the space I had. So that is why I picked it. I hope that the brand holds up as well as I expect.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice!

    Posted
    AvoFam
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We enjoy it it will seem small unless you know how to utilize its space correctly. Veggie crisper really works well. My veggies have tripled their life span. I like the door alarm too if my kids don't shut it completely. I feel that the freezer is super small. I'm glad I have a standalone freezer. You cant fit more than some meat and a small container or ice scream in it. Ice maker in freezer is nice but takes up a lot of space. Freezer Door is 'clunky' when you shut it. Water feature on inside of door is nice too and high enough up that kids cant get it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    No Finger Print!

    Posted
    David
    • Verified PurchaserVerified Purchase

    So far so good, as the saying goes. We have only had the refrigerator for a month now and nothing has gone wrong. Love the fact that the finish does NOT show finger prints! So easy to keep clean. Love the door alarm and the humidity control. We are, however, adjusting to the layout of the unit. the shelves are much shallower than we are used to. And not sure if I like the water dispenser inside. Wondering if it is efficient to have the door open while you pour water in a glass.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Perfect for the price

    Posted
    GrandviewGirl
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So far I love my new refrigerator. Replaced a 17 year old GE profile side by side. It's a really sharp looking refrigerator and has more space than I anticipated. My favorite part is the internal water dispenser. Gives the fridge a cleaner look, more like the high end Viking models I lusted after. Only improvement I would make to this feature is having the spout come out a little further. If you love thick walled tervis or yeti cups, you have to be careful of the dribble. I haven't had any of the ice issues other reviewers mentioned. My only complaint is that the freezer is a tiny bit small.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good value for counter top fridge

    Posted
    ShaMac
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Positives: great appearance, compact size, love the professional handle bars. Very practical, good amount of shelving, easy to find things, and light doors. Negatives: fridge had to be set at 42 degrees otherwise, food will freeze. It is advisable to close the left door first to avoid leaving the right door open, alarm can be set up to catch this. You do have to open both doors to pull the middle drawer out. All these things I had read in other reviews;but, I'm still happy with my purchase.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    sleek look

    Posted
    tygarmom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    it was not by choice that we went with a counter depth refrigerator - we bought a house where the kitchen required the purchase. Although this purchase looks beautiful in our kitchen it is lacking in the size department, We have a second refrigerator and a deep freeze to compensate for loss. It runs perfect and the filtered water dispenser on the inside is something that I absolutely love about it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Pretty good fridge

    Posted
    Memand
    • Verified PurchaserVerified Purchase

    I've had this for a year now, and can say I like it for the most part. Attractive and as much space as you can expect from a low profile fridge. My main complaint is that the freezer doesn't always completely close, but it's difficult to notice. The fridge doors have the same problem, but an alarm beeps if this happens. This is a great feature, so I don't understand why the freezer doesn't have the same alarm. Consequently, the door has been left open overnight several times.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent fridge for tight spaces

    Posted
    grump
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I needed a 2nd fridge that would fit in my garage, while still leaving room for 2 cars to park comfortably. After much searching I settled on this counter-depth fridge with French doors - a choice that would minimize the open-door fridge depth. The fridge is still "new", so I have had no problems with it yet. Some owners of a similar fridge (model #KFCS22EVMS) have talked about leaks on their Amazon revieiws - let us see. I bought an extended warranty to cover such problems.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Elegant design

    Posted
    ECal
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Great fridge, perishable foods seem to stay fresh much longer than with my old fridge. I very much like the interior filtered water but you have to hold the container for a few seconds after you're finished dispensing as the unit drips slightly.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    very clean look

    Posted
    lauren
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    i originally ordered the larger one but was told it wouldn't fit through my door (it actually would have but the bestbuy del guys were just lazy so i HAD to get the counter depth which was a pain to get switched and took a while to be delivered). the counter depth actually looks much better but less space inside. i also chose the water dispenser inside the door for a cleaner look on the face of the fridge.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great for our house

    Posted
    Mbest
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We were very disappointed in our GE side by side which failed us at 6 years. We really like our new Kitchen Aid French door fridge. Looks great at counter depth and plenty of space for us. The reason I didn’t rate 5 stars is the freezer handle was loose or not working right when we had set up but we called out geek squad and the new handle is fine ( no longer loose).

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Refrigerator for counter depth

    Posted
    Laura
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I like my new refrigerator a lot. It looks great and the fridge space is excellent. My only negative thoughts are that the water dispenser is hard to access, especially for kids as you have to use two hands to get water. Once to hold the glass and another to push the button (it is inside the fridge. The freezer space is not ideal but I am making it work! Overall I give it a good rating!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Perfect counter size!

    Posted
    Bethboudreaux41
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I wanted my refrigerator to flow with the cabinets and it's perfect!! However, the fridge depth is narrow and I knew it would be but thankfully I don't have a big family becauecthe space is so small. I don't love the water being in the fridge because the kids can't access it but I do love that it's hidden and doesn't leave a water mark down the front of the fridge. I'm happy with my purchase :)

    I would recommend this to a friend