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Customer rating

Rating 4.3 out of 5 stars with 65 reviews

86%would recommend to a friend.
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would recommend to a friend
Page 1 Showing 1-20 of 65 reviews
  • Rating 2 out of 5 stars with 1 review

    Not a Good Purchase

    |
    Posted .

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    We have had this refrigerator less than 5 years. There is some sort of water drainage system, and I am not sure if it is from the ice maker or the automatic water dispenser, but the issue in this model, is that the drainage area gets clogged, which then means a large sheet of ice forms on the base of the freezer. This ice has to be chipped out with a utensil that is hard enough to brake the ice up, but not sharp enough to damage the surface of the refrigerator. Everything in the freezer is covered in a coating of frost. They have been out once to fix this and I thought we were good to go. It is doing it again. I know we are in a pandemic, but the repair experience with Best Buy this time around is a nightmare. They are farming out the work to local companies, and let's just say the first time it was scheduled for repair with a confirmation number and order number, they just did not bother to show up. Hours on the phone with them that day, missed work. promises that they were coming and they never did. It was rescheduled and we were just notified with no effort to look at our schedule that it was being rescheduled. The third attempt to get this fixed is tomorrow. I am not holding my breath. The seal to the freezer has now been impacted because of this and my wood floors are getting damaged due to the constant water on the floor. This is really a disappointment. I love the refrigerator as far as features and usability, but the workmanship and service is less than stellar. If Geek Squad were on this it would be better. Thank God I bought the extended warranty. It is almost over so I am wondering if refrigerators need to be replaced every couple of years now. I used to be a die hard, dedicated Best Buy shopper, but after this.....not so sure. Buyer Beware.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello Brad, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rating 4 out of 5 stars with 1 review

    nice option for small space

    |
    Posted .

    Actually looks small inside but shelves adjust nicely and with door bins it holds more than my old traditional fridge and everything is more accessible. Love freezer on the bottom! Was not crazy about having to special order and pay premium price for smaller fridge. Would have rather had counter depth for the price but it would not fit existing cabinets. Purchased with matching stove and dish washer. They really upgraded look of kitchen.

    I would recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    Freezer

    |
    Posted .

    Reading through the reviews prior to purchasing I thought this would be a perfect option for my space, while the fit is spot on the freezer has started to defrost my items twice now. Has anyone else had the experience??

    No, I would not recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Good buy. Really like Best Buy.

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    So far so good with my new fridge. The delivery people were real good and careful. The vegetables are so fresh coming from this refrigerator.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great spaces is the key to this Kitchen Aid Refrig

    |
    Posted .

    This was delivered the Monday before Thanksgiving so it was going to get tested for space right away. Well it passed the test and made this new owner proud. It has movable shelves so the turkey sat in without taking out shelves. There was still room for potato casserole, sweet potatoes dish, salads and bottles of wine all needed for Thanksgiving dinner.

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Excellent Refridgerator

    |
    Posted .

    Really nice fridge, with a nice storage system. There is a two tier bottom freezer, which is nice for storing away hidden treats from the kids. The top tier of the fridge has nice sliding shelving that accommodates whatever you are currently storing.

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Kitchen Aid Refrigerator install

    |
    Posted .

    I had to take two days off because the install could not be completed in one day even though it was scheduled as such. I also had to wait another week to have the work completed. I am not happy with this process. I love the refrigerator, though. I will think twice before purchasing an appliance from Best Buy again. I would like to be compensated for losing another day's work.

    No, I would not recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    Not worth the price

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    Pros mentioned:
    Capacity, Doors
    Cons mentioned:
    Interior, Lighting

    My only disappointments are with the appearance of the interior body and the lighting. The interior body is cheaply manufactured for the price. It is manufactured by whirlpool which sells for a few hundred dollars less. Because of my limited space it's the only french door refrigerator that fits perfectly. The refrigerator interior lighting is white led and the freezer lighting is soft white. One looks white the other yellowish. It is perfect if you have limited space and it has a large interior. I do like the drawers and shelves. Although, it was short one gray door shelve liner. Best Buy uses a third party provider to deliver and install the large appliances. My installation involved leveling the refrigerator, attaching the handles and plugging it into the outlet. I was left with removing the exterior film, the plastic around the handles and doors, and the tape and cardboard in the inside.

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Good fridge but expensive

    |
    Posted .

    I like the fridge, but it's expensive for the size. Also, the doors don't feel like they seal, even though they do.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    I love kitchen aid brand

    |
    Posted .
    Owned for 1 year when reviewed.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    I love my refrigerator, it hides from the stainless steel

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Efficient

    |
    Posted .

    They have so many places to store things. The freezer is large in this narrow refrigerator. Love it!!

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Good fridge for small spaces

    |
    Posted .

    Has water inside fridge and ice maker inside freezer. Nothing on outside door. Prefer it that way. Price is higher for the smaller sizes - don't know why!!!

    I would recommend this to a friend
  • Rating 2 out of 5 stars with 1 review

    Not overly impressed

    |
    Posted .
    Pros mentioned:
    Design, Price
    Cons mentioned:
    Interior, Lighting, Noise

    We needed to downsize from the 33”. Knew we would give up space but we gave up a whole lot more. Cheaper looking interior finishes, low end controls, poor lighting, warm water, noisier operation. Just a lot less bang for not a lot less money.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Focalpoint, we thank you for your review. At KitchenAid, we are constantly working to improve our appliances and our service, and it is only through feedback from customers like yourself that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. Thank you, KitchenAid Social Care KitchenAidBrand

  • Rating 5 out of 5 stars with 1 review

    Perfect.

    |
    Posted .

    Love the fridge....more importantly our salesman.. He was so helpful. We originally went to Sears - what a mistake- they gave us a delivery date and time,after waiting 3 hours we were told they could deliver in 3 weeks. Never called. I had to call them. Our salesman helped get what we wanted. Thank you

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great fridge

    |
    Posted .

    Purchased this fridge to fit smaller space. Lots of room and efficiently organized. Would buy again without hesitation.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great refrigerator

    |
    Posted .

    Best Buy had the best deal amongst all the stores that carried this refrigerator. It was the only one that fit our dimensions and it works beautifully.

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Deeper shelving than the competition

    |
    Posted .

    Lots of room for a 30" unit. Large drawers with humidity controls.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Love all of the features of the product

    |
    Posted .

    Love all of the features of the product; sliding retractable shelves; bottom freezer drawers; easy to view all items in the refrigerator

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Worth the wait!

    |
    Posted .

    Due to confinements of a wall and cabinets, we were limited in choice of replacements. We are grateful to have the choice of the Kitchen Aid in a style and size to suit our needs. It is exactly what we wanted!

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Still getting used to the configuration

    |
    Posted .

    Had a side by side & was looking for a change. My main complaint is the lack of space for a lot of tall items.

    I would recommend this to a friend
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