Main Content

Customer Ratings & Reviews

KitchenAid - 21.9 Cu. Ft. French Door Counter-Depth Refrigerator - Black stainless steel-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 64 reviews

86%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-8 of 8 Reviews mentioning:
cleaning
  • Rating: 5 out of 5 stars

    Love this Fridge

    Posted
    CCanclini
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This is the second Kitchen Aide refrigerator we have purchased. I love the clean front and water dispenser inside.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Super Clean Look

    Posted
    AAnalyst
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    We really wanted a fridge without water on the front due to the aesthetics. This fridge looks great, is very quiet, and we've never had any issues.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works great but could be better for the price

    Posted
    PamO
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The refrigerator has clean simple lines but the vegetable bins are a bit flimsy and no egg container. For $3,000+ I expect more. I would have bought a LG or Samsung but they are a bit more bulky for counter depth.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    A great refriigerator at a reasonable price

    Posted
    Stan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    We purchased this product to replace a 4 year old Samsung that had major ice maker problems. The Kitchen Aide's Ice maker is producing ice at a good clip. Additionally the creative use of the space in both the Freezer and main compartment is outstanding. I particularly like the deli drawer that spans the width of the refrigerator, pulls out so that you can easily find what is needed. Finally the flat design of the fron produces a very clean "industrial" look.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    clean, sleek lines and counter depth!

    Posted
    Nina
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I love the way it looks on the outside-very decorator style. . It's difficult to time the water dispenser so that it does not drip. First time for a bottom only freezer so takes some time getting used to. Love the easy access to the refrigerator and the bottom drawer.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    love, love, love it!

    Posted
    tgally
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I did months of research on many refrigerators before purchasing. This one is so well laid out, lovely deep dark black (did not want the stainless steel black bc it is not a true black. @@@@@@@ ,love the water inside the fridge, to keep the door looking flat and clean. prefer no ice maker bc they are so noisy! am super satisfied.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great refrigerator

    Posted
    Jodiwer
    • My Best Buy® Member

    We have several rental houses and whenever an appliance dies, we get a new one for ourselves and move our old one to the rental. However, we like this refrigerator so much I don't think we'll be giving it up. This is our first counter depth frig and we like the fact that it's shallowness keeps things more accessible. Not to mention how much better it looks in our space. We also like the narrow tray in the freezer as well as having multiple sections. Makes organization much easier. The removable liners in the door compartments make cleaning a breeze. It's nice that the height is taller than other counter depth refrigerators we saw. And the handles and front of the frig resist marks and are easy to clean. We like the water dispenser in the door for two reasons: 1. it makes the front of the frig less cluttered and therefore in our opinion better looking and 2. in our experience with having so many refrigerators over the years, the outside ice and water dispensers are the parts that go out quickly and repeatedly. In regard to the gap at the back of the shelves that others mention, this has been the case with every refrigerator we've had. The advantage with this one is the gap is wide enough that we can set bottles back there. So we'ven't lost any space. We chose bottles that we don't use too often but they are not difficult to reach and remove. I attached a picture. On the top shelf, we just used two clear low trays that can be pushed against the back so no loss of space there either. We haven't had to use customer service so I can't speak to that but I guess that's a good thing - it means our frig is holding up well!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Looks, Deficiences Inside

    Posted
    BritCardo
    • My Best Buy® Elite Plus Member

    I've only just received this fridge, so it's far too early to determine long-term reliability. I previously had a side-by-side KitchenAid that failed after 3-years and had to be replaced, so I opted for this French Door design. It's my first french door, and I must admit that the added fridge space is quite impressive. Onto the review: Exterior style is quite impressive. While it looks almost 'odd' to not have exterior water/ice, it also creates a very clean look and I'm hoping the trade-off of added interior space, greater ice capacity and long-term ice/water reliability is worth it. Interior is rather 'basic' for such an expensive fridge, with simple shelving, exposed screw heads (in both the fridge and freezer), visible 'plumbing' (ie. you pull out the crisper drawers and you see the hoses behind it), and just two LED lights shining from the top. There are no fancy features: no temperature controlled cooling drawer (it's fully manual, meaning you just twist a dial to open or close cooling vents - that's it; I was expecting it was digitally controlled), no elaborate LED lighting, no multi-adjustable shelving, no door-within-a-door. not even a concealed area for eggs. The shelving is perhaps the most disappointing part. Many have already commented on the fact that there is a 'gap' at the back of each shelf allowing items to fall down, but I presume this is done to aid cooling circulation. Still annoying as other fridges don't do this. Rather than my old GE (or even my old KitchenAid Side-by-Side), the shelving is a 'ratchet' system, that provides rather limited range of flexibility. Like store shelves at Target or Wal-Mart, they lock into place in two spots per side (see images), but since the railing does not come all the way down, you can't put the shelf at a lower setting as the bottom ratchet will be loose (making the shelf unstable) and one stop up makes the bottom ratchet stick out, again making it unstable. It's difficult to explain in words, so I hope the pictures help. The freezer is a bit small, which is common for any French Door Counter Depth Fridge, but it does have a deep bin, one full-width rolling tray and another rolling tray, along with a good-size ice tray. That's the one benefit of the way the water and ice is set up in this fridge. The water is MUCH colder than my old side-by-side and the ice holds 2-3 times a typical French door, and the added benefit of more space in the fridge. The Samsung Fridges have an ice maker in the top left of the fridge and a'shute' on the left door, heavily restricting actual fridge space. This fridge is great in that regard. So why four stars? It's not fancy on the inside, but it's functional, looks premium from the outside and KitchenAid offers strong support. So long as it proves reliable, it will have earned the four stars.

    I would recommend this to a friend