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Customer Ratings & Reviews

KitchenAid - 21.9 Cu. Ft. French Door Counter-Depth Refrigerator - Black stainless steel-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 64 reviews

86%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-4 of 4 Reviews mentioning:
freezer
  • Rating: 4 out of 5 stars

    Temp hard to control

    Posted
    dsilver66
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Overall fridge is great easy to use. Only problem we are having is the temp controls and keeping the freezer from getting either too cold or too warm

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    clean, sleek lines and counter depth!

    Posted
    Nina
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I love the way it looks on the outside-very decorator style. . It's difficult to time the water dispenser so that it does not drip. First time for a bottom only freezer so takes some time getting used to. Love the easy access to the refrigerator and the bottom drawer.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Note the details!

    Posted
    MiesvanderRohe

    I replaced a 24-year-old Amana side-by-side refrigerator with this model. I was constrained by counter-depth requirements, and could not find a side-by-side that did NOT have door dispensers (which, according to our food needs, take up too much room in the freezer). I purchased a small freezer for the garage, to make up for the lost space. Here are the pros: 1. Bright interior lighting. 2. Cute built-in plastic scoop for removing ice cubes. 3. Digital temperature display and water filter canister are unobtrusive and don't take up a lot of space. 4. Outstanding special delivery/installer ("George") assisted with cutting cabinetry that was built around the old, shorter model being replaced. Here are the cons: 1. Freezer space is 2.5 cubic feet smaller than my earlier model (a common problem with French Door styles), even though this model is 4" taller than my previous one. 2. Refrigerator shelves have a 2 1/8" OPEN GAP between each glass shelf and the rear wall of the fridge. Shelves have a 1 1/8" open gap between the glass shelf and the side walls of the fridge. Therefore, all items with diameters smaller than this (jam jars, soda and juice cans, juice packs, glass beer bottles, glass wine bottles -- e.g., dessert wines, condiments, narrow maple syrup bottles, etc.) will go crashing down the back -- or sides -- of the refrigerator. TERRIBLE DESIGN. 3. Appliance is somewhat noisy. When ice is being refilled, for example, you'll hear lots of initial popping/cracking/dropping sounds. 4. Left door of refrigerator has a unique interior folding hinge that seals its closure. But if you don't push this door hard enough, it will not completely close. 5. The Open-Door Alarm does not go off until after FIVE MINUTES (see #4, above). This time-delay is unadjustable. One could easily leave the house within FIVE minutes. TERRIBLE DESIGN. 6. No butter dispenser/bin/shelf. 7. Vegetable and fruit drawers are not "full-extension." In other words, you cannot open them all the way, making it difficult to remove heads of lettuce and other greens. The bins themselves are much smaller than usual, owing to their placement where the refrigerator's door shelves are the deepest. TERRIBLE DESIGN. 8. Considered a somewhat 'high-end' model, I am disappointed that so many features are so poorly designed. But my need for a counter-depth, without spending $8,000-10,000.00 for a "built-in" model, as well as immediately needing refrigeration during a hot summer season, necessitated this purchase. To Kitchenaid [Whirlpool]: YOU CAN DO BETTER THAN THIS!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Looks, Deficiences Inside

    Posted
    BritCardo
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've only just received this fridge, so it's far too early to determine long-term reliability. I previously had a side-by-side KitchenAid that failed after 3-years and had to be replaced, so I opted for this French Door design. It's my first french door, and I must admit that the added fridge space is quite impressive. Onto the review: Exterior style is quite impressive. While it looks almost 'odd' to not have exterior water/ice, it also creates a very clean look and I'm hoping the trade-off of added interior space, greater ice capacity and long-term ice/water reliability is worth it. Interior is rather 'basic' for such an expensive fridge, with simple shelving, exposed screw heads (in both the fridge and freezer), visible 'plumbing' (ie. you pull out the crisper drawers and you see the hoses behind it), and just two LED lights shining from the top. There are no fancy features: no temperature controlled cooling drawer (it's fully manual, meaning you just twist a dial to open or close cooling vents - that's it; I was expecting it was digitally controlled), no elaborate LED lighting, no multi-adjustable shelving, no door-within-a-door. not even a concealed area for eggs. The shelving is perhaps the most disappointing part. Many have already commented on the fact that there is a 'gap' at the back of each shelf allowing items to fall down, but I presume this is done to aid cooling circulation. Still annoying as other fridges don't do this. Rather than my old GE (or even my old KitchenAid Side-by-Side), the shelving is a 'ratchet' system, that provides rather limited range of flexibility. Like store shelves at Target or Wal-Mart, they lock into place in two spots per side (see images), but since the railing does not come all the way down, you can't put the shelf at a lower setting as the bottom ratchet will be loose (making the shelf unstable) and one stop up makes the bottom ratchet stick out, again making it unstable. It's difficult to explain in words, so I hope the pictures help. The freezer is a bit small, which is common for any French Door Counter Depth Fridge, but it does have a deep bin, one full-width rolling tray and another rolling tray, along with a good-size ice tray. That's the one benefit of the way the water and ice is set up in this fridge. The water is MUCH colder than my old side-by-side and the ice holds 2-3 times a typical French door, and the added benefit of more space in the fridge. The Samsung Fridges have an ice maker in the top left of the fridge and a'shute' on the left door, heavily restricting actual fridge space. This fridge is great in that regard. So why four stars? It's not fancy on the inside, but it's functional, looks premium from the outside and KitchenAid offers strong support. So long as it proves reliable, it will have earned the four stars.

    I would recommend this to a friend