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Customer Ratings & Reviews

KitchenAid - 21.9 Cu. Ft. French Door Counter-Depth Refrigerator - Black stainless steel-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 64 reviews

86%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-3 of 3 Reviews mentioning:
shelving
  • Rating: 4 out of 5 stars

    good freezer, not very good shelves in rf,

    Posted
    julia70
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    good freezer, not very good shelves in rf, not deep enough

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    for kitchen remodel

    Posted
    Poorputter
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Purchased this to compliment my new kitchen without having to buy custom cabinets for a nice built-in look. Went with this model because it had a couple cubic feet more capacity than other counter depth models of the same width. Right now it's in use in the garage while the kitchen is being finished. So far we like its design, though one star demerit for not having the glass shelves extend further back (there's a big enough gap that smaller jars will fall off the back of the shelves). This is our first French door refrigerator/freezer and we do not regret our choice.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Looks, Deficiences Inside

    Posted
    BritCardo
    • My Best Buy® Elite Plus Member

    I've only just received this fridge, so it's far too early to determine long-term reliability. I previously had a side-by-side KitchenAid that failed after 3-years and had to be replaced, so I opted for this French Door design. It's my first french door, and I must admit that the added fridge space is quite impressive. Onto the review: Exterior style is quite impressive. While it looks almost 'odd' to not have exterior water/ice, it also creates a very clean look and I'm hoping the trade-off of added interior space, greater ice capacity and long-term ice/water reliability is worth it. Interior is rather 'basic' for such an expensive fridge, with simple shelving, exposed screw heads (in both the fridge and freezer), visible 'plumbing' (ie. you pull out the crisper drawers and you see the hoses behind it), and just two LED lights shining from the top. There are no fancy features: no temperature controlled cooling drawer (it's fully manual, meaning you just twist a dial to open or close cooling vents - that's it; I was expecting it was digitally controlled), no elaborate LED lighting, no multi-adjustable shelving, no door-within-a-door. not even a concealed area for eggs. The shelving is perhaps the most disappointing part. Many have already commented on the fact that there is a 'gap' at the back of each shelf allowing items to fall down, but I presume this is done to aid cooling circulation. Still annoying as other fridges don't do this. Rather than my old GE (or even my old KitchenAid Side-by-Side), the shelving is a 'ratchet' system, that provides rather limited range of flexibility. Like store shelves at Target or Wal-Mart, they lock into place in two spots per side (see images), but since the railing does not come all the way down, you can't put the shelf at a lower setting as the bottom ratchet will be loose (making the shelf unstable) and one stop up makes the bottom ratchet stick out, again making it unstable. It's difficult to explain in words, so I hope the pictures help. The freezer is a bit small, which is common for any French Door Counter Depth Fridge, but it does have a deep bin, one full-width rolling tray and another rolling tray, along with a good-size ice tray. That's the one benefit of the way the water and ice is set up in this fridge. The water is MUCH colder than my old side-by-side and the ice holds 2-3 times a typical French door, and the added benefit of more space in the fridge. The Samsung Fridges have an ice maker in the top left of the fridge and a'shute' on the left door, heavily restricting actual fridge space. This fridge is great in that regard. So why four stars? It's not fancy on the inside, but it's functional, looks premium from the outside and KitchenAid offers strong support. So long as it proves reliable, it will have earned the four stars.

    I would recommend this to a friend