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Customer Ratings & Reviews

KitchenAid - 21.9 Cu. Ft. French Door Counter-Depth Refrigerator - Black stainless steel-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 64 reviews

86%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-3 of 3 Reviews
  • Rating: 1 out of 5 stars

    Defective open box item

    Posted
    SFLA
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Got a great deal on this fridge as an open box item. Basically for a third of the price. Was pleased on instillation. Gorgeous unit, beautiful design, excellent lighting. Unfortunately, it came without a footplate, so we called and the Geek squad came out. They took one look at the unit, and noticed ice accumulation on the ledge of the freezer pull out. They said this meant the unit was defective and had to be replaced. Since this was an open box unit, we could not simply replace it. Had to buy a different "new" refrigerator, and they carted this beautiful, great deal, but defective one away.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Panel ready and no handles

    Posted
    Gary
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased this panel-ready refrigerator for our new home, currently under construction. We are having custom wood panels made for the refrigerator to match the kitchen cabinets. This refrigerator is sold without handles. Yes, really...no handles.. Finding appropriate handles is like searching for hens teeth; i.e. there are none commonly available. After extensive sleuthing, I found handles, handle mounts, and mounting screws (all of which are required) available from Whirlpool (KitchenAid). I ordered the parts about 3 weeks ago. All are on back order with no anticipated delivery date. This is not good .

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Fit, color and lemon

    Posted
    Mat56
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I didn't know that this fridge would not fit fully enclosed. It's black and the sides stick out by design. The cabinet painter painted the sides and it looked fine. The problem was not the doors sticking out it was that the fridge wouldn't cool. Best Buy was great. I called and they immediately ordered me a new one. My issue is that I have to wait over a month for a relacement and have to pay for the doors to be repainted and have to pay for take out as we got rid of our old fridge when this one was installed.

    No, I would not recommend this to a friend