Customers recognize the 22.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator for its high-end look, thoughtful design, ample size, and quiet operation. Many appreciate the bright LED lighting, generous capacity, excellent temperature control, and fingerprint-resistant finish. However, some customers have expressed concerns about the drawer quality, the water dispenser's occasional interruptions, and door alignment issues.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 683 reviews
Pros mentioned:
Noise level, Overall performance
Rated 5 out of 5 stars
Refrigerator
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Fits and works well. Good appearance, quite operation
I would recommend this to a friend
Rated 5 out of 5 stars
Kitchenaid fridge
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great quality it feels very sturdy. I’ve bun broke first week we had it took 5 weeks to get a repair man. I think it was just bad luck
I would recommend this to a friend
Pros mentioned:
Lighting
Rated 5 out of 5 stars
Very good counter depth side by side Refrigerator
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
First time owning a KitchenAid product. So far really enjoy the refrigerator. Its a counter depth side by side so its a bit smaller than the standard size but fits my kitchen perfectly. Lots of space in both the cooling and freezer sides. Really like the interior lighting. Great ice maker too.
I would recommend this to a friend
Cons mentioned:
Drawer quality
Rated 4 out of 5 stars
good
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
good although sime of the storage doors feel easily breakable
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Exactly what I wanted
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I previously had a very similar model of this Kitchenaid refrigerator and wanted another one. My BB salesman searched the East Coast warehouses to find one. He was successful and my fridge was delivered and installed in just 4 days. GREAT service and a GREAT product!
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Great refrigerator
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The best refrigerator I have ever had. The service of the people selling it to me as well as the delivery people were the best too.
I would recommend this to a friend
Cons mentioned:
Door alignment
Rated 2 out of 5 stars
Too fragile for such an expensive fridge
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I'll get straight to the point as I just literally got this fridge a little over a month ago. Good looking fridge for sure, a bit small for my taste, but good looking for sure. However, many issues so please beware and triple check your fridge when you get it. For this price point, you would think this fridge would be better assembled. For example, the trays are very difficult to pop in. Second, the doors are not aligned even when using the alignment tool. But the main resin why I gave this two starts is because the water and ice dispenser failed not even 45 days into having this brand new fridge. I couldn't be more disappointed at KitchenAid. Luckily I got the geek squad protection and will be calling in the repair.
No, I would not recommend this to a friend
Brand response from KitchenAidTeam
Posted .
Hello Babowski, thank you for your review. We sincerely apologize for the concerns with your Refrigerator and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Pros mentioned:
Design
Rated 5 out of 5 stars
Kitchen aid
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great fridge. Hadnt planned to buy counter depth but really enjoying it. Wine rack is a bonus. Love how it looks!
I would recommend this to a friend
Rated 4 out of 5 stars
Good Product with not enough parts for daily use
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Product is good, perhaps could improve value for money. Refrigerator comes with less internal shelves than it has space for. Buying shelves separately at kitchen aid is very expensive
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Miss
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent.
Decision to purchase the best quality Refrigerator lead me to this product and I am totally satisfied with it.
I would recommend this to a friend
Rated 4 out of 5 stars
ILM Store took 2x on delivery; Mgmt slow to call
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Product is good.
Delivery was GREAT/SUPERB!
Took 2x to get it right. Management at ILM Store was very slow to call us about the 1st time product issue. VERY SLOW. Scratch and dent on 2nd try; again, Management at ILM Store did not call and WE had to call and discuss.
I would recommend this to a friend
Rated 1 out of 5 stars
Simply a bad refrigerator
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Posted . Owned for 8 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Freezer and refrigerator, yes both sides, simply stop working. BB replaced the first refrigerator within the first 2 weeks of delivery. The second refrigerator has had the same problem 3 times in 7 months. I have purchased thermometer that I keep in the refrigerator and freezer to monitor the internal temperature since I can no longer trust the machine to work. Kitchenaid sent a repair person who said nothing is wrong and will not do anything to help resolve, I have figured out that when it stops working I can unplug, wait 5 minutes, plug it back and it will start working. A refrigerator that requires you to keep unplugging it to make it work is defective. Kitchenaid is too costly of an appliance for this to be acceptable.
No, I would not recommend this to a friend
Brand response from KitchenAidTeam
Posted .
Hi MattJax, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Great experience
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love my new refrigerator. Very courageous team of professionals. Was a very easy process and I took it home same day
I would recommend this to a friend
Pros mentioned:
Design
Rated 4 out of 5 stars
Sharp fridge
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great looking refrigerator with easy workability. Ice and water through door is nice.
I would recommend this to a friend
Rated 4 out of 5 stars
Kinda Noisy
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Not the quietest refrigerator I have owned. It makes a lot of noise when making ice.
No, I would not recommend this to a friend
Pros mentioned:
Design
Rated 5 out of 5 stars
love my new refrigerator
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This refrigerator is sleek, easy to organize, and overall the look and function that I was looking for. It's not as deep as what I had before so I am having to get used to that. My kids all come home for somewhat lengthy stays in the summers and at Christmas. I am anxious to see if it will be roomy enough when that happens
I would recommend this to a friend
Pros mentioned:
Noise level
Rated 5 out of 5 stars
Kitchen Aid Side by Side
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The KitchenAid is quiet and retrieving items is easy since you only have to open one door to see everything.
I would recommend this to a friend
Cons mentioned:
Drawer quality
Rated 3 out of 5 stars
KitechenAid Refrigerator
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Makes occasional noise. Seems like this happens every time refrigerator is attempting to maintain temp after opening/closing door use.
Plastic drawers are flimsy.
No, I would not recommend this to a friend
Cons mentioned:
Drawer quality
Rated 4 out of 5 stars
Refrigerator
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good refrigerator but drawers and tracks are made cheap.
I would recommend this to a friend
Cons mentioned:
Water dispenser
Rated 2 out of 5 stars
Not an impressed owner
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Really liked this for the first several weeks. The water is difficult to obtain as the bar must be pushed in at the top versus the bottom where your fingers are holding the glass. The measured fill feature is difficult to gage when you have ice in the glass or the glass is irregular size. Being required to do an extra step of "back" button pressing before being able to top off a glass is bothersome as well.
The ice maker has now already failed to refill the holder. Remember, it is just weeks in use. It is also not the quietest motor I have ever heard. The KA dishwasher is already giving us trouble also. Bought the whole kitchen suite for the big bucks they claim to be worth. Nervous, to say the least.
No, I would not recommend this to a friend
Brand response from KitchenAidTeam
Posted .
Hey Rich, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0