Customer Ratings & Reviews

Doesn’t have some of the bells and whistles as Samsung and LG, but service and part availability seems to be better. It’s also American made by Whirlpool. Side by side doors are more functional, they open very wide. The design and handles are unique and clean design. We’re very pleased, it’s our second one.

Very spacious and the water dispenser is amazing. My last one I did not have a dispenser. I like the fact that the freezer has drawers instead of shelving!

We looked at several refrigerators and this refrigerator was perfect for us. It has all the features we wanted. Great quality. We love it.

I've had this fridge for about 2 months without any issues. Printshield fingerprint resistance is better than the standard unit. It makes fingerprints easy to clean. Some issues with fit and finish with insulation coming out the sides and things not aligning. Double check your unit upon delivery.

Excellent! Has plenty of places for storage. All around a great purchase! This fridge is excellent at keeping items cold. It makes copious smallish pyramidal shaped ice cubes that are great for cooling down drinks.

If you want a nightmare and spend money Buy it. Repair 4 time same problem. Termostat. Refrigerator no cooling. Stay away of this product.

We love the side-by-side. We considered the French Door model but the door hinge geometry on the French Door model required unobstructed door "swing" space. The side-by-side model has a unique hinge geometry that allows the unit to be slightly inset in cabinets or in our case we had a short wall on the left side. This geometry allowed the left door (freezer door) to open a full 90-100 degrees. The French Door left door would have only opened 45-50 degrees.

Loads of space - much more usable space than a French door-style in my opinion. Flexible internal layout and useful features that you'll want. Highly recommended!

Wednesday, 20th September 2023 We are thoroughly Enjoying Our new KitchenAid - 22.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Stainless Steel.

We purchased this refrigerator and we couldn't be happier. The delivery and installation was great. This counter-depth, side-by-side refrigerator has a great appearance and solid build. We have had it for a couple of weeks and it keeps food fresh or frozen. The icemaker and water dispenser work well.

We needed a new fridge to replace out old one and found an Open Box fridge. It was discounted because of a few dents but it works great. The sales rep was friendly and helpful and the delivery team was on time (wearing their masks) and hooked-up the new unit with no issues. Very satisfied.

BestBuy installers didn't know how unscrew an existing water line so left the new unit in my dining room and never returned. My new wood floors were damaged as a result. I won't be purchasing appliances from BestBuy anymore. KitchenAid fridge costs a lot to maintain. For example, the water filters are $30-40 and need replacing 3 times in less than 12 months. KitchenAid manufacturer's warranty really sucks. It's taken over two months to get replacement parts for a KitchenAide microwave that's less than 9 months old. Pathetic. Will never buy KitchenAid again. Overall experience is quite disappointing. KitchenAid brand does not deserve higher prices... definitely not worth the extra cost.

really nice fridge keeps everything alot colder than the samsung i replaced it with.

The open box kitchen aid refrigerator came just as described, no kissing parts! Appliance works well, organized to maximize a great use of space, and very quiet! Matches the other kitchenaid major appliances in my kitchen—same finish and handles. Beautiful!

The product is great. The installation is still not complete. Also parts are missing from the unit.

Beautiful Refrigerator, Great Sales People at Best Buy... The issue,.... after 7 hour post delivery, I chose to plug in the refrigerator to show my wife what a great job I made on this purchase. As I was pulling the drawers out on the refrigerator side of my side by side, I found that the bottom drawer "on the refrigerator side" would not open, but the drawer above it did. So I took out the drawer above it only to find 2 inches of ice build up?????? I was completely confused, brand new refrigerator, had been in my home for 7 hours unplugged, the water connector for the water/ice still had the factory cap on it. How did water even get into the refrigerator side, much less freeze to solid ice so that it even prevented the bottom drawer from opening. I really loved the Refrigerator, and I didn't mind buying an Out of Box/Display unit, especially at that price point. assuming it was in good order of course. I would buy again, but not at the new price point "In the Box" unit. I exchanged it for another Model.... Shame!

Excellent fridge ! Have had no issues. There is plenty of space, a wine rack, 3 draws and plenty of door shelf space. The freezer has lots of space and the door water and ice dispenser work great ! Overall I would recommend to anyone.

We purchased this one to replace our 12 yr old Kitchenaid side by side. However the build quality was not very good. You could see the insulation spray stuff coming out the seams when opening the door. The overall fridge seemed very "Cheap". We decided to exchange it for the nicer Kitchenaid French Door with freezer on the bottom. It was about $1800 more, however the quality is much better and it "feels" like it will last 12 years!

Easy to use. Great features! Love it. I would recommend this for sure .

We do not use the can rack which is taking up shelf space. . The ice maker doesn’t seem to make a full cube and is always dispensed with some flaked ice. Don’t know if that is supposed to happen. Aside from that, we are happy with the refrigerator.