Customer Ratings & Reviews
- Model:
- KRSC703HPS
- SKU:
- 6366742
Rating by feature
- Storage Capacity
Rating 4.2 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Design
Rating 4.3 out of 5 stars
Customers are saying
Customers recognize the 22.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator for its high-end look, thoughtful design, ample size, and quiet operation. Many appreciate the bright LED lighting, generous capacity, excellent temperature control, and fingerprint-resistant finish. However, some customers have expressed concerns about the drawer quality, the water dispenser's occasional interruptions, and door alignment issues.
This summary was generated by AI based on customer reviews.
Kitchenaid Fiidge Freezer.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All my other appliances are Kitchen Aid and I like the quality and reliability of their products.
I would recommend this to a friendMiscommunication between store &warehouse
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only issue I have was the last of communication between the store and the warehouse I have to went to the store 3 times to clarify the delivery date Because the notification day was different from the store date given to me This service need to improve!
I would recommend this to a friend- Pros mentioned:Design, Overall performance
Nice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks really good. Keeps food cool and differnt selectiona with ice cubes. Filter is small and easy to change.
I would recommend this to a friend Make sure you check the manufacturers built date
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open box purchased in December of 2024 looked good until I took the fridge home that it was built in 2019!!!
No, I would not recommend this to a friendToo new to review
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too new to review give me a few years and I will let you know.
No, I would not recommend this to a friendKitchenaid side-by-side best choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very pleased with our choice of this refrigerator. . My wife and I looked at many brands in many store before picking this particular refrigeratorm Having separate evaporators for freezer and refrigerator cabinets made the case for making this choice!
I would recommend this to a friendMrs.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE, LOVE, LOVE our new refrigerator! Sorry we didn't go to Best Buy in the first place and years sooner. Delivery was impeccable and salesman could not have been more accommodating, knowledgeable and just plain nice!!!!!
I would recommend this to a friend- Cons mentioned:Drawer quality
What Title?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The right door is creaking when you open it… I sprayed WD-40 on the bottom hinges…worked for awhile then the creaking started up again…
I would recommend this to a friend - Cons mentioned:Drawer quality
Not well made.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is very plastic on the inside. The drawers do not close well in fact I need someone to come out already to adjust the drawer.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hey Fridge, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0
- Cons mentioned:Door alignment
Bad frig and bad service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doors are crooked. Rep said too bad if its not leaking. One side falls open instead of closing. I tried to adjust after they left. Delivery guys damaged the hardwood in the brand new house. Now I have to fight with a law firm that represents Best Buy damage claims. We all know you can’t repair a small section of hardwood. So we got a bad refrigerator, damaged floors, and not much to look forward to.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello GManTN! We are sorry to hear about your concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Great Refrigerator
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced a 17 year old KitchenAid side by side with this one and couldn't be happier. This unit is a couple inches taller than most of the others which worked out perfect for the cabinets in my kitchen. (No Gap between the top of the unit and the upper cabinet.
I would recommend this to a friendKaren
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Delivery team was great as well on time and very knowledgeable
I would recommend this to a friend- Cons mentioned:Water dispenser
Bad ice maker
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker does not work properly. It makes ice extremely slowly and the sensors get frosted over on a daily basis. I will need to make a warranty claim.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hey Jimmy, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0
Quality refrigerator & roomy counter depth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fridge for us! Love the dual ice choice and water bring separate on the door. We don't lose a shelf inside.
I would recommend this to a friendDisappointed customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a refrigerator from the floor. It was in perfect condition. No scratches or dents were on the Kitchen Aid appliance. It was delivered to me with four scratches and dents. I was so disappointed and upset. I later learned from a customer service woman at the Boynton Beach Best Buy that 50 to 60% of the unboxed appliances will come dented. If I was told that from the beginning, I would’ve never purchased an unboxed appliance. Now I am waiting for the doors to be changed. I had an appointment last Friday and I got a call a half hour before it was supposed to be fixed and the service men said the parts were not in yet. Now I have an appointment on April 29 to have the doors changed. This has been a fiasco and I will never deal with this company again. Very disappointing.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please feel free to contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you.
Kitchenaid Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator has an unfinished look to it - especially the bottom. Makes it look cheap and it definitely wasn’t! And the bins are flimsy.
No, I would not recommend this to a friendShameful Delivery Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The purchase part of this transaction was excellent but it went downhill with the delivery of the refrigerator the delivery people stated the would arrive at 1403 and then showed up at 1330 and admonished my brother for not having unloaded the refrigerator. They didn’t know how to hook up the water line and stated they were out of time leaving us with 2 refrigerators in the kitchen it was 2 days later before they could return and finish the work . Never again with Best Buy
I would recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
- Cons mentioned:Door alignment
Crooked Kitchen Aid Refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned the first and then second Kitchen Aid Refrigerator. Neither of the delivery crews could get either frig to sit square or have square doors.
No, I would not recommend this to a friend Lemons don't say cool in this Lemon of a fridge
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IMPOSSIBLE to believe that it's rated so highly on here. Check KA's own website and it doesn't get good reviews mainly for poor warranty service and issue with fridge/freezer not cooling. Purchased in Nov 2019, Refrigerator compartment stopped cooling in Aug 2020. Repair tech visits on Aug 24, Sep 5, and Sep 17 failed to solve refrigerator issue. 12-day delay between visits due to waiting on parts and nonavailability of technicians. On Sep 5 visit, thermistor was replaced, on Sep 17 control board was replaced and as of Sep 18, freezer stopped cooling resulting in $200 of spoiled/melted food. Ever try to clean out melted ice cream from a freezer? Well it's Not easy - it's sticky and now the compartment smells AWFUL! Still no end in sight on warranty repair or getting our refrigerator/freezer back to working condition. Until then, lots of dry goods and warm beverages.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello WarmFridgeinCA, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
KitchenAid refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new KitchenAid Refrigerator inside and out. We can easily find things inside the freezer. We ordered it at Best Buy and it was delivered within a week. Very professional service.
I would recommend this to a friend