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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 67 reviews

Rating Filter

Rating by feature

  • Quality

    Rating 3.7 out of 5 stars

  • Value

    Rating 3.5 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers often highlight the refrigerator's appealing appearance and its well-thought-out French door design. Many appreciate the spacious interior and quiet operation. However, a few customers have reported issues with the door shelf arriving damaged.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 67 reviews
  • Pros mentioned:
    Appearance

    Rated 3 out of 5 stars

    Good refrigerator for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The water dispenser leaks a little. Other than that it has been good.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Beautiful frig

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is not only beautiful, but is quiet and has much more room that I had anticipated. Also the finishes on all my black KitchenAid appliances are easy to keep clean!

    I would recommend this to a friend
  • Pros mentioned:
    Appearance, Capacity

    Rated 5 out of 5 stars

    Excellent Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Easy to install! Smaller sized ice cubes--which is great! Plenty of storage! Plenty of shelves on door. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 4 out of 5 stars

    Nice refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had our old Amana refrigerator for 26 years and was well made. This Kitchen aid is very nice but I was surprised how cheaply it was made. Looks great and love the handles.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design

    Rated 5 out of 5 stars

    Very cool refrigerator.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Inside water, smaller ice cubes make it much nicer than the cluttered outside water & ice. Great lighting, great storage. Excellent looks as well.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    2 weeks in, defective fridge & banged up walls

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers dented and tore shards out of my kitchen doorframe when rolling the fridge into the room. Poor dude was super-apologetic and explained that Best Buy will take the charges for repairing the doorframe (and wall scratches) out of his paycheck. Thats pretty Evil of Best Buy imo. I was still debating what to do regarding the repairs when, 1.5 weeks into my new fridge, a LOUD high-pitched whistling noise intermittently starting coming from somewhere in the fridge. I'm told this is a control panel issue and the thing needs to be replaced. Best buy online agent took 45 minutes to finally tell me I have to call the local store. Local store isn't answering the phone. I just spent $6,000 on appliances and installation. Note: dishwasher was improperly installed. Plumber looked at it and is quoting me $500 to fix the installation mess. Frustrated. Not happy. I do not recommend using Best Buy.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello SGTPepper, thank you for your review. We sincerely apologize for the concerns with your Refrigerator and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid/ or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Pros mentioned:
    Design, Size

    Rated 5 out of 5 stars

    wonderful unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love size, layout and easy clean fits nicely in kitchen great quality

    I would recommend this to a friend
  • Cons mentioned:
    Door shelf

    Rated 3 out of 5 stars

    Looks Great, But...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a long awaited delivery process, and I do mean long...nearly three weeks, the item delivered, dented door and all. After set up, it took time to cool and we have noticed the doors don't always seem to want to seal. Looks great, but I don't think it functions like it should.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 4 out of 5 stars

    So fresh and so clean

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the crisp lines and clean look. Water inside French door and ice in freezer are ideal. High quality feel.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Kitchenaid fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had originally purchased the 33" version of this fridge, but it was too large for my space. This one is a little too small. I wish there was something that was in the middle of these two units. I've found that trying to remodel a kitchen is very difficult for the sizes offered if you don't want to do a full demolition of your kitchen and build the cabinets to fit the appliances.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance, Design

    Rated 5 out of 5 stars

    Beautiful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice fridge, very sleek. I the look of the handles.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Kitchen Aid, only disappointment was not have the filtered water and Ice through the door for the refrigerator width I needed.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance, Design

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Again commerial look great style...performs great!

    I would recommend this to a friend
  • Cons mentioned:
    Door shelf

    Rated 4 out of 5 stars

    great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the handles, inside drawers, but doors are off center which is odd and wish the baskets in the freezer weren't wire.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Terrible quality for an expensive appliance.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Who ever heard of a refrigerator needing repairs. Within one year of purchase one of the arms holding a vegetable bin in place broke off. It was repaired under warranty. The same item broke again after another 9 months or so. Now after less than 2 years the gasket on the Right door has split. Clearly this will now need to be replaced as well. I would not recommend this as a quality item.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello Njbuyer, thank you for your review. We sincerely apologize for the concerns with your appliance. To easily schedule service online with one of our Local Certified Technicians, please visit the following link.https://bit.ly/31WPKQu KitchenAidBrand

  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Love the new refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit our space exactly, doors work well and the freezer compartment is great

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Fits beautifully in my kitchen

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the refrigerator. Plenty of room ....., & I downsized from 25 cu ft French door to 22 cu ft French door Looks great in my kitchen!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice refrigerator. Works well. Keeps things cold. Plenty of space.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 4 out of 5 stars

    Nice features good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits great looks great very happy with my purchase

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great looking appliances

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with our purchase of Kitchen Aid appliances.They are a great looking set.Great help from our sales rep.They cross check prices with other stores to be sure you are getting the best price,plus you get 10 percent off if you buy complete set.The delivery crew also did great job setting and hooking the appliances up.

    I would recommend this to a friend