Customers highly value the spacious interior, attractive design, and appealing aesthetics of the 23.8 Cu. Ft. French Door Counter-Depth Refrigerator. Many appreciate the convenient size and the well-designed drawers and lighting. However, a significant number of customers reported issues with the ice maker and cooling system, along with concerns about the refrigerator's noise level and overall reliability. Some also felt the price was too high.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 1,260 reviews
Pros mentioned:
Design, Overall performance
Rated 4 out of 5 stars
Beautiful Appliance
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Beautiful refrigerator. I love KitchenAid quality and design. The craft ice is great. The only issue is the water dispenser. Water pours out fast and the dispenser sticks out farther out than the drain area so if kids are using it, the water will drip down the front to the floor.
The delivery guys were excellent.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I paid $3779.99 for this beautiful fridge, and had my kitchen cabinets built in around this appliance, as well as a wine fridge and microwave, all from Kitchen Aid. Within 5 months, the ice maker did not work. Two weeks later, the Control board and evaporator cover had to be replaced because it was frozen solid and unit was not cooling. The new control board took over a month to come in. Two weeks after the control board was replaced, the unit stopped cooling. This time, it's the compressor. Word of caution, if you choose to proceed with purchase, be prepared to buy an extended warranty and have your food spoil a few times. Whirlpool will NOT replace it.
This review is from KitchenAid - 23.8 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
No, I would not recommend this to a friend
Pros mentioned:
Design
Cons mentioned:
Noise level
Rated 4 out of 5 stars
Beautiful Fridge
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
looove the look of the outside and inside of the fridge. It is a tad louder than our old fridge but in a busy kitchen you really can't hear it. Definitely love the small ice cubes and faux wood interior. Highly recommend it! have had it for 2 weeks and nothing to complain about except for the slightly louder than normal fan sound. You would think at this price they would have figured that sound out??
This reviewer received promo considerations or sweepstakes entry for writing a review.
Overall I like the look and function of this refrigerator. I wish it had more space for taller items. Also, unfortunately after a few months the ice maker stopped working. We are waiting on delayed parts for repair. Disappointing considering the price of this appliance.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We are enjoying our 1st month with our new KitchenAid refrigerator. I like the stainless finish and the counter depth gives us 4more inches in the kitchen which is nice too. Love having ice & water on the outside of the frig - very convenient!
This reviewer received promo considerations or sweepstakes entry for writing a review.
I’ll be honest, I bought this because it’s beautiful. The wood accents are such a nice touch inside. I have had one major issue and that’s is that the face plate for the controls falls off every single day. Very annoying. There also not a ton of freezer space and it only makes small quantities of ice. These last two things are fine enough for a single person but if I had a family they would be more of an issue. I’d buy it again just on its looks.
I would recommend this to a friend
Pros mentioned:
Design, Size
Rated 4 out of 5 stars
Pluses and minuses.....
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I wanted to give 3.5 stars. First the pluses: cools well, attractive, above average size for a counter depth, quiet operation. The negatives: very small ice capacity, weird design where you need to have both doors open to open the drawers, limited space for tall items, and oh yeah, expensive.
I purchased it as it matched my other appliances.
Perhaps I was spoiled by my last unit being a full size. We will see...
This reviewer received promo considerations or sweepstakes entry for writing a review.
The interior of this refrigerator is beautiful with the 'wood' accents and lighting. My only compliants are that the freezer is very small and the ability to put tall things in the refrigerator is a challenge unless you push back the sliding shelf which dramatically reduces you storage space. Great for one person, might be a challenge to get everything in for a family.
I would recommend this to a friend
Pros mentioned:
Design, Overall performance
Cons mentioned:
Noise level
Rated 1 out of 5 stars
Great Fridge, if you like loud buzzing noises
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Purchased this refrigerator in September. Immediately noticed a ridiculously loud buzzing noise, which I traced to the compressor on the back of the fridge. Spoke with Geek Squad, who referred me to Kitchenaide / Whirlpool support. A technician looked came out, ran diagnostics, and told me this was normal behavior due to a new oilless compressor design. After about 8 phone calls and a store visit, I was able to exchange for a new one. After reading other reviews, I was afraid the new one would be the same. Yep, it is possibly worse. Can't even stand to be in our kitchen any more. Kitchenaide should be ashamed to release such a product under their name, especially at this price. Now need to decide whether to go through another exchange (for a different brand) or live with this annoying, buzzing machine. Noise aside, the refrigerator looks nice and functions well.
Hello eastsideshopper, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Pros mentioned:
Size
Rated 5 out of 5 stars
Love my fridge
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Pleased with the size and ease of use. Make sure you check the water filter size when ordered.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Pros: The Refrigerator looks nice inside and is very roomy.
Cons: refrigerator makes a low frequency tone that for me is not peaceful to be around and the ice maker is freezing up so no ice comes out.
No, I would not recommend this to a friend
Cons mentioned:
Ice maker, Noise level
Rated 3 out of 5 stars
Not what was expected
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The refrigerator is beautiful, but there are hinge covers on top that prevent pushing it back to flush with the counters. It has a noticeable hum/vibration and the ice maker is loud. Also the freezer drawer is heavy and not easy to open for me. It may be for others. Not what we expected from Kitchen Aid.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It's gorgeous, but not as practical for a family. It does make noise that isn't too bad. It has thrown out ice cubes a few times, but all fairness it seems that when it happens it's one (so many it gets caught). In regards to keeping my food fresh it's amazing. My fruits, herbs, and vegetables last forever.
I would recommend this to a friend
Pros mentioned:
Design, Overall performance
Rated 5 out of 5 stars
Perfect Fridge
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We absolutely love this refrigerator! The design is great and everything works perfectly!
This reviewer received promo considerations or sweepstakes entry for writing a review.
The fridge was just as advertised. I love the features and how beutaful it looks on the inside. I did have an issue with them locatong the item at the outlet after it was purchased online. But I was able to show them the location of the item and all was good. I had also purchased another refrigerator prior and was told it was no longer availble after my online purchased. Which caused issues with my bank and purchasing a second one.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This refrigerator is beautiful. Tons of room with very nice shelving. My only complaint is that the ice makers storage bin is very small,which makes for very little ice being made . Otherwise this is a very nice fridge.
I would recommend this to a friend
Cons mentioned:
Ice maker
Rated 3 out of 5 stars
Materials don’t match the price…
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We ultimately had to end up returning this item because it arrived missing parts and leaking coolant but the refrigerator portion of this model was nice just very linear and the freezer part was not properly sectioned to meet our needs. I liked the auto close of the produce drawers but the material and craftsmanship was very mediocre for the money we paid. The ice maker was very small as well.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is an amazing fridge. Considering it is counter depth fridge, it still has plenty of space for a family of 4. Love the luxurious feeling upgrades, and the sleek and modern look of it.