Customer Ratings & Reviews

Fridge has a a lot of storage on the inside! Along with a great finish and accents on the inside! Absolutely love it!

VERY FRUSTRATING experience with this refrigerator. I will preface this with the fact that I absolutely love the layout of this unit. It is my pride and glory of the kitchen. I am a social media influencer and constantly hear about how beautiful and functional this refrigerator is for family-friendly meal prep and snacking. And it absolutely is. IF it worked properly. With that said--we invested in a very expensive refrigerator that has MAJOR issues with very unsatisfying resolutions thus far. From the start, the ice maker would never make more than one batch of ice at a time--no matter what we tried. Within 6 weeks of purchasing this unit, the back compartment froze up and it began making a loud buzzing sound and stopped cooling properly. It would bring the internal temperature to about 55 degrees only. We lost all of the food in our refrigerator and went through several rounds of lengthy wait-time phone calls, receipt transmissions and appointments. It took literally 3 MONTHS for the part to come in and the refrigerator to be fixed. I am a very patient person, but continued calls weekly grew more and more frustrating. Our hands were tied. No one could give us a better response. After repair (in excess of $700 but was covered by warranty), the refrigerator and ice machine then worked from October through May. Then the ice machine stopped producing...and now--THE SAME ISSUE is happening again within the refrigerator. We have exactly 20 days until the end of our 1 year warranty. All that can be done as per the customer service line is for a technician to again be sent out. We have again lost all the food, and I am very fearful for the longevity of such an expensive purchase. I should not spend $4000 on a refrigerator, only to have to buy a "back-up" one because of how unreliable it is. Take it from this person who never writes bad reviews and absolutely fell in love with this refrigerator....this one is way to "iffy" and may cause more heartache than it's worth.

I absolutely love this refrigerator! It is beautiful inside and out! I was concerned going to a counter top depth, but still plenty of room. The only thing I would change is the marinating tray for a wine bottle holder.

We are absolutely in-love with this fridge from an aesthetic pov. It constantly wow's guests and I never thought I would care about a fridge as much as I do this one. It is not without its shortcomings, however. -Water Filter: they claim this should last 6 months, but we've somehow managed to go through TWO in 6 months. You cant ignore it either as the fridge will beep at you until you replace it. -Ice maker: No real issues other than it makes very little ice. Don't plan on ever filling a cooler or even serving a party of more than 6 people with this thing. Ice itself is great though.

Very good refrigerator the design and storage is good. Selected Kitchen-aid over several othe brands.

This refrigerator is beautiful. Tons of room with very nice shelving. My only complaint is that the ice makers storage bin is very small,which makes for very little ice being made . Otherwise this is a very nice fridge.

First unit was a complete dud. Would not even turn on (yes, we checked to make sure it was not in store demo mode). The dud DOA unit should have been the massive red flag that quality assurance controls and/or poor design were seriously lacking for this brand, and for us to purchase another brand. How do they even ship a unit that won't even turn on when plugged in??? Are there any QA/QC measures in place at all at the factory??? The replacement unit MAKES A CONSTANT ANNOYING BUZZ when the compressor is compressing refrigerant. Which is basically anytime your fridge is running! We have an open floor plan, so the buzzing noise can be heard across the kitchen, all the way to the end of our relatively large living room and into the dining room. Its unbearable in the kitchen area. Husbands, don't be fooled by your wife's affinity for the nice handles and/or interior, KitchenAid obviously didn't do their engineering design homework as far as noise suppression AND/OR test the product with actual users. Yes, KitchenAid, for four grand plus BUYERS EXPECT A RELATIVELY QUIET APPLIANCE comparable to your competitors refrigerators. We really regret spending what we did on this unit when we could have had a silent Samsung or LG for less money. Our 15 year old GE no-frills fridge was quieter than this one!! Unfortunately life is busy for us and we never swapped the unit to another brand during the return timeframe, because we had such a headache just getting the initial dud swapped out. I can't even get through on the phone to KitchenAid customer service, but considering other reviewers have gotten nowhere with manufacturer assistance on the buzz/noise flaw I'm pretty much resigned to expecting the same from KitchenAid as far as product support/customer satisfaction. Even though we have a Geeksquad extended warranty Best Buy just says "call KitchenAid". We were told by the Best Buy sales rep that this particular model was pulled from production some time ago and had significant changes made to improve it to address defects, but the model number was never changed. Whether that is true or not, I don't know. I would advise against buying this particular unit or the brand unless you like headaches from buzzing appliances. I will update this review if KitchenAid can successfully resolve this.

Very good refrigerator. Keeps veggies fresh longer than my previous one did. The ice cubes are too small!

black stainless steel no finger prints show, its quiet i dont hear a thing. inside is very roomy . Lots of space the shelve placement and sizes are great The lights inside are the best. when i open the doors to show visitors they are amazed at what they see

This is the second refrigerator that was delivered within a week. The quality of the drawers for the price I paid it is not acceptable. The whole refrigerator had to be replaced because of improper alignment with the drawers and they’re still not that good. However, if I want better drawers, I have to keep on getting a new refrigerator. Way too much money for the quality of workmanship.

We were originally looking for a counter depth but had just about given up on finding something with the features we wanted at a reasonable price. We stopped into the best buy in Puyallup and they had a killer deal on this unit and so far we've totally happy with all of it's features. I particularly like the measured water fill feature. Danny Thomas

Kitchenaid never disappoints! Not only does this refrigerator look good, it is highly functional. Love the smaller ice cubes! The wood look inside is appealing!

The only reason I didn't give this refrigerator 5 stars is because it's still fairly new, and I didn't feel I could completely review it yet. However, it's my favorite purchase of my remodel so far! It's beautiful inside and out. The storage spaces are reasonable too, but I usually don't have it full.

Perfect counter depth refrigerator. Style and well thought out interior. Lots of added extras inside, built in marinade tray and large serving tray. Great lighting and easy to customize shelving. Runs fairly quiet.

Very spacious, easy to use as everything is within reach. Love the shelves on both doors. Met all my expectations and would definitely recommend.

Love the lights on inside. Great shelf space. Doors open wide to fit large platters in surprise pull out container if you want to marinate meats. Freezer give a lot of space Easy to pull drawer open even when full of frozen items.

This is a great fridge, excellent use of space and versatility for a counter depth. It also looks great :)

I have a confession. I thought refrigerators were mostly similarly designed. I'm sixty-five and I've lived with fridges all my life. And they've all been similar. Until now. The Kitchen Aid French Door Counter-Depth refrigerator is beautiful to look both inside and out. The stainless steel finish is resistant to finger prints, the handles are easy and the opening and closings are solid. I love the thought that has gone into the interior design. In previous refrigerators, we would throw away food that we'd forgotten about on a regular basis. So far, this isn't happening with the KitchenAid, primarily because of the design. The shelves are shallower so it's actually difficult to have food pushed to the back and made invisible. All shelves and drawers are made of a durable, transparent material and combine that with the beautiful rope lighting throughout allows me to get a view of almost everything either on the shelves or in the drawers. No more out of sight, out of mind. The little touches that I might have expected on more expensive refrigerators really make the experience better. There is a small non-stick tray that you can prep things in, slide it into its slot then put it in the oven to bake if you like. There is a tray with a faux wood finish on the front that is perfect for charcuterie. We can actually prepare our charcuterie board and it fits right in that tray. We've been using it for food we expect to prepare and serve sooner and that's helped with meal planning. There is a charcoal filter that helps remove food smells to which we had previously become accustomed. And, of course there is a filter for the water and ice. Speaking of which... We love the ice maker. It's quiet and the nuggets are perfect. It's easy to use, even for the grandchildren whether they want the nuggets or crushed ice. It's not a complaint but the freezer space does require you to be deliberate with what you purchase. However, we have dedicated freezer in our garage so we knew this would not be an issue. In fact, after we make our weekly meal plans, we move food from the outside freezer to the inside that we plan to use that week. We also have room to keep some things that we often use such as ice cream and popsicles for the grandkids...okay, the ice cream is for me. We've had the refrigerator for almost a month now (it was delivered on April 22nd, 2022) and every day it's just a joy to use. And I will say, that the delivery crew, headed up by Paris was wonderful and made sure everything was done correctly and even fielded a call after they left to answer questions. We could not have asked for better delivery or service. I know this might seem a little over the top for a refrigerator but I love to cook and entertain and this addition to our kitchen has just enhanced all of that which means that it's also enhanced our lives.

It would have gotten five stars but it came scratched and a piece inside is broken and I'm still waiting on customer service to contact me. I spoke with someone the days of delivery who said customer relations would reach out and they haven't.

This is the 2nd exchange that had to be processed. 1st fridge the water line leaked and was broken, leaked all over the floor and was unable to process filtered water. 2nd fridge has now made it 10 months with no issues and then the motor for cooling went out and waiting for a service technician to come out. This fridge is warrantied through Whirlpool. Heads up they are not open on weekends for customer service or emergency repair. I had to contact KitchenAid online and pay out of pocket for technician to come out that is $115 fee alone. I do not recommend this fridge at all despite the beautiful appeal.