Main Content

Customer Ratings & Reviews

KitchenAid - 24.2 Cu. Ft. French Door Built-In Refrigerator - Stainless steel-Front_Standard

Customer rating

Rating 3.6 out of 5 stars with 10 reviews

  • 40%
  • 20%
60%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-10 of 10 Reviews
  • Rating: 1 out of 5 stars

    Looks great but in need of repairs annually

    Posted
    Fullhouse
    • My Best Buy® Elite Plus Member

    First lets start with the good new, it looks great and when it works it is a great refrigerator. I like that the built in are not as deep so you do not have to have rubber arms to find what is in the back of your fridge. Unfortunately the manufacturing quality leaves something to be desired. Less than two years in, the whole unit started warming up (slowly) until it was clear it was not working properly. It was still under warranty but it took no less than a month of the service man coming back and forth to finally figure it out. Thankfully we had an Amana fridge going strong in its 15th year as a garage beverage fridge. If not that would have been a nightmare. Fast forward, another year in and the ice maker broke. Now outside of warranty and the accompanying service bill. Kitchen Aid/Whirlpool was less than helpful may I add. If you are thinking of spending $9,000 on a refrigerator you would be better off with another brand than KitchenAid or if you do, definitely buy the extended warranty. There are definitely quality issues with the manufacturing.

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Hello Fullhouse, thank you for your review. We sincerely apologize for the concerns with your Refrigerator and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rating: 3 out of 5 stars

    Okay with reservations

    Posted
    JayW
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Panel ready fridge. Difficult to understand mounting systems and door clearances ahead of time. I looked up some older manuals and diagrams were much more detailed, but now Kitchenaid has omitted those from the manual. Doors had to be set at 90 degrees, but they don't stay open very well at that angle, they want to close on you. There's no way to use it like french doors unless you hold your elbows out to keep from getting close on, or you need a helper. Even though we installed panels, there is a lot of aluminum that shows on the front, we're thinking about painting all that aluminum to match the stained wood on the door panels. Freezer door is hard to pull out. Ice maker makes too much ice and it piles up and then gets knocked out and falls into the bottom part of the freezer when opening the ice drawer. Eventually I will have to clear out the freezer then reach in there and clean up all the ice that's fallen out. If I don't think about the price, it is a mostly enjoyable fridge, but when I do think of the price I feel like these details should have been worked out and documentation should have been impeccable. I always wonder if these appliance companies ever sit down with a focus group to see if they have the info they need in a manual and installation. It was professionally installed, but since some of the kitchenaid details are different than other manufacturers, it was quite hard to get right.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Maybe worst appliance I’ve ever purchased

    Posted
    HuskerBadger
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    After living with this refrigerator for a year, there’s almost nothing positive to say about it other than it’s very quiet. Doors slam hard and loud despite repeated adjustments, ice maker arm is impossible to access, lower drawers constantly catch on the doors and at $9000, it should be perfect. Smaller, less expensive KitchenAid refrigerators I’ve owned in the past we’re far better. Actually, the 25 year old unit that this replaced was better.

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Hello HuskerBadger, thank you for your review. We sincerely apologize for the concerns with your refrigerator and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rating: 5 out of 5 stars

    A wonderful and very useful refrigerator

    Posted
    TedB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    We have used our new Kitchen Aid refrigerator for about one month and it is everything we expected. Beautifully laid out on the inside and has worked flawlessly. The buying experience was great and the install as well. Among the counter depth built-ins available for our kitchen it was the best buy as a replacement for a Viking, although still pricey. We are very pleased.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    $8000 MISTAKE

    Posted
    HuskerBadger
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    After living with this refrigerator for 3 months, all I can say is it was a VERY EXPENSIVE MISTAKE. Shelves in the door are constantly loose and despite having Best Buy come out and adjust the doors and leveling, they constantly slam and the brackets click and squeak. Apparently since it was ordered, not in stock, I’m stuck with it. https://blog.kitchenaid.com/

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      HuskerBadger, thank you for your review. We would like to inquire about your review with you. If you have not had your issue resolved, please email us at NAR_Customer_Solutions@kitchenaid.com at your earliest convenience with your username (HuskerBadger), a copy of the review, your name, address, a phone number, model and serial number, and date and purchase. Also please let us know if you have any extended service plan. We look forward to your reply. Thank you, KitchenAid Social Care KitchenAidBrand

  • Rating: 5 out of 5 stars

    great refrigerator for the price

    Posted
    Gluckster
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I needed a built in refrigerator with french doors and a bottom freezer. This kitchen Aid refrigerator fit the bill. At just under $7,000, it was affordable and looks great. The inside is platinum, not standard stainless steel!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome addition

    Posted
    MyScreenglass
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    We replaced a 25 year old KitchenAid 42” built-in with this. No modification needed for it to fit. Installers were awesome. Not only does it look amazing, but it so much more space inside. Love the LED interior lighting too.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Spacious

    Posted
    Dave
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    There is a great use of space in this model. Installing a built-in refrigerator is a nice look.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good refrigerator but too expensive

    Posted
    Chongma3
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    cooler than old one,same size but feel more space . Thanks

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    love it

    Posted
    piff
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    such a beautiful and spacious refrigerator; we love it

    I would recommend this to a friend