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Customer Ratings & Reviews

KitchenAid - 24" Built-In Dishwasher - Stainless steel-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 914 reviews

94%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-4 of 4 Reviews mentioning:
pump
  • Rating: 1 out of 5 stars

    failed circulation pump after 26 months

    Posted
    warckeda
    • My Best Buy® MemberMember

    Purchased from Best Buy in September 2016, worked great while it worked. Two days ago, the wife notices a hot plastic burning smell. I took a look and ran a cycle. Circulation pump with part number: W10902589 has failed. The pump gets very hot and does not work. Symptoms of the failed pump were no water coming out of the jets and the hot smell. Reading reviews from a variety of online vendors shows this failed circulation pump to be a fairly common issue with the KitchenAid kdtm354dss model. The OEM circulation pump for replacement costs $242 without installation. I generally do not purchase extended warranties from Best Buy but I would if I had to do it all over again. Nice machine but two years before a costly repair is not good.

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      We're very sorry to learn of your concerns regarding your dishwasher.
      We would like to inquire further about your review with you. Please respond back to this email address
      NAR_Customer_Solutions@kitchenaid.com with your name, phone number, physical address, copy of the review, model & serial number, and date of purchase on the appliance.
      Thank you. KitchenAidBrand

  • Rating: 1 out of 5 stars

    Worst service ever

    Posted
    upset
    • My Best Buy® MemberMember

    Best Buy just tried to install this Kitchen Aid dishwasher that was an open box item. We found out that it was a known defective item with a bad pump that just flooded our kitchen and basement.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Better than expected!

    Posted
    No1Nole
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We had another Kitchenaid dishwasher that died (pump assembly) after about ten years so we decided to purchase another Kitchenaid instead of going the repair route. My wife is super happy about this new dishwasher! It is amazingly quiet - literally cannot hear it running and if it did not have the blue light (washing/running), red light (drying), and white light (done) you cannot tell it is working! Best part is, it gets the job done. So, here are the pros/cons as she sees it (that's the only thing that's important, haha). Pros: super quiet, cleans efficiently and completely (no stuck on particles, etc.), dries fully when using the extra fan option, adjustable shelves are easy to manipulate, lots of room for a day full of dishes, ProWash cleans well, ProDry ensures all dishes come out dry and do not need additional time to wipe them. Cons: top shelf is pretty shallow and can only hold flat or nearly flat items and limits the size of glasses that can be placed on the top shelf (not sure it is worth giving up the extra rack space for this third rack), only one stemware holder (our old dishwasher had one on each side), no ProScrub cycle for super hard cleaning tasks, ProWash works great but seems to take a very long time to complete the cycle (3-4 hours is typical based on our experience), the latch that closes the unit seems to not be closed (it is almost too easy to close and my wife at times does not think it is closed and keeps pushing to hear a "click" or something to signal a secure closure). Aside from the minor issues, the unit works great and we are pleased with the purchase and would highly recommend it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointed

    Posted
    Frugalmom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this dishwasher to replace my previous KitchenAid dishwasher which was 12 years old. It had always worked great, but develop a very loud noise, used it like that for a year. It was getting louder and louder so I decided it was time to replace it. I can't load this dishwasher as easily or with as many dishes as I could in my old dishwasher. Top third rack is a joke. And now in the last three weeks I have noticed it's not even getting my dishes clean. My dishes are totally rinsed and almost clean when they go in the dishwasher. Fingerprints easily! After doing some research I believe the problem is a $250 repair for a pump. Very disappointed will not by KitchenAid again.

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Thank you for your review. We would like to inquire further about your review with you. Please respond back to this email address, nar_customer_solutions@KitchenAid.com , with your name, phone number, street address, zip code, model & serial number and date of purchase on the appliance. Also with a brief description of what you are experiencing with your appliance. We look forward to your reply. KitchenAidBrand