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KitchenAid - 24" Top Control Built-In Dishwasher with Stainless-Steel Tub - White-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 906 reviews

94%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 906 Reviews
  • Rating: 4 out of 5 stars

    Very good value for the dollar

    Posted
    scott2324
    • My Best Buy® Member

    It is perhaps too early to rate this KitchenAid ESS104 because I have only had it a week and have only used it twice. But I will say this . . . PROs: 1. Quiet: Not silent, but incredibly quiet compared to the 25 year old GE that was in the home that I purchased. The floor plan is open concept, and noise bleed from the kitchen into the common areas of the house is almost non-existent. 2. Effective: I purchased the Cascade Platinum and rinse aid as recommended, and the dishes and silverware come out extremely clean and dry/streak-free. 3. Stylish: While I don't care for the red designer "spot" on either side of the handle, overall the unit looks very clean/industrial/professional. I prefer the sturdy looking handle to a slender curved handle, as I find on some appliances those handles tend to come loose over time and require tightening. I also like the control buttons "hidden" on top of the door rather than on the front of the unit. So I like it--although I am the first to admit any styling is subjective. 4. Easy to use: The two racks slide in and out with ease. The top rack easily adjusts up and down to accommodate taller glasses or other items on the upper rack. The silverware rack is long/big, and I like both the position of the rack and the "slots" on the top that allow the user to place individual pieces with slight separation and provide better cleaning. CONs: 1. A filter that will need to be cleaned periodically. 2. No hard food disposer. 2. No third rack. OVERALL: Considering that I only paid $629 and also had free installation to boot (by the way, the installers from BB were fast, courteous, professional, and were in and out of my home within the first time window provided to me) I have to say that I think I purchased a very good dishwasher for the money spent. Is it reasonable to expect a hard food disposer and a 3rd rack for $629? Probably not, unless I am buying it from an outlet store, out of the box/refurbished. A great value, providing that it lasts half as long as the original dishwasher.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best dishwasher I've had!

    Posted
    DannyDee

    Read online reviews and this was highly recommended. It didn't disappoint. Plus the crew at Best Buy knew their stuff and they were able to help me compare features with other models and brands. This was one they said customers raved about, and they were right. Competing stores were not nearly as helpful. I would also recommend their install...very simple and fast. So the dishwasher gets regular dirt off with regular washes. The heat dry is good and does not melt plastic. I had some of the disposable stuff bend (just the lids) but you're not supposed to reuse those anyway...doesn't affect regular plastic containers. Others said water built up in the tub. I do not have that. It dries well and cleans well and water does not pool at the bottom. Use tough cycle if you want to clean baked on stuff....it really works. Be warned it takes 2.5 hours (really!) BUT it cleans EVERYTHING. Every spot...even baked on cheese. As I understand it the models with pots and pans (which this doesn't have) cleans similarly but faster because of more water spouts, but they only had the ones with the trays on top, which means a little less room on top, so I chose this one...I don't mind the long load when it's on tough, but if you want faster, go with the pots and pan model, but still keep kitchenaid...it is excellent. It's bigger than any I've had so we do fewer loads, and let me tell you, the food is caked on sometimes by the time we run a load. Even pulpy orange juice. Everything still comes clean and super shiny. The installer said make sure you use a rinse agent, so we do, and he was right. Super, squeaky clean. Even glasses with film from our old dishwasher come clean now! AND the peanut butter knife. You'll love it!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    rock star dishwasher

    Posted
    trvlddy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I've washed all the dishes by hand for the past 20 years, so any dishwasher would have been great, but this KitchenAid has exceeded expectations. Not only do the dishes come out clean and dry every time, they look they are brand new every time. There have been one or two times when a couple of dishes have had a little residue left on them, but that was only when my wife or I really piled dishes on top of each other in the unit to see what it could do.We use the Rinseaid and the soap packets that are recommended, and this baby does a bang-up job every time. I did a lot of research before buying this unit. It was between this and a Bosch, but when this one went on sale, we went ahead and bought it. All we do is scrape off any leftover food into the garbage disposal and put the dishes in the washer. It takes care of the rest. It is very quiet. You can hear it, but it is the soft murmur of water, so it isn't a bother at all. Some people may be put off by the handle that sticks out a ways, but when I tested different washers at the store, the door felt very sturdy when compared to other machines. We use the handle as a towel rack. The controls are easy to use. It has a bunch of different functions, but we just use the normal wash mode, and it works great.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Disaster

    Posted
    Kathy
    • Verified PurchaserVerified Purchase

    The dishwasher is great but the installation was a disaster. Made one appointment during the purchase for a week off between 4 and 8 and got a call from.the installler the day of that theycould only come at 10. I was at work 25 miles away and could not come home so the appt was missed. Tried in vain for a week to get another appt. Yes someone called me back from Best Buy but told me that the installer had the dishwasher and was supposed to call me so no one else could make the appt. and he never called. After a week of Best Buy telling me that There was nothing they could do and I had to wait for the installer to call ("he said he will call you tomorrow"). I finally sent my husband in to the store after a week to demand an appt or money back and we got another date 9 days away between 4 and 8. Lo and behold the same installler called me at work at 9 am on the day of the appt and is at my house and told me it was now or ever. I drove 25 miles home to have him tell me that my connections are all wrong and it will cost me $90 for him to go to Home Depot and get the stuff he needs. I agree and he ended up charging me $175 and a check made out to him. No receipt given for the parts he supposedly purchased. I canceled payment on the check after my husband threw a fit. Yes Best Buy gave us a credit of $90 But that does not begin to make up for the poor service and a delay of 3 weeks and having to go down there twice to beg for an appointment.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    So Happy! Glad I was open-minded to another brand

    Posted
    FRO123
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Our Bosch dishwasher died after 13 years of loving use - yes, I did grow fond of my old dishwasher with a family of 5! I thought I was set on buying another Bosch, until I researched other brands and finally settled on the Kitchenaid. Wow!!! What can I say? It is QUIETER than my old Bosch, which I never expected at all. I purchased this dishwasher because it was solidly made with a stainless steel tub inside and had adjustable racks, hidden controls, but most importantly it has the heating element that a lot of dishwashers don't have as they tend to rely on the rinse agent and hot water temp. You still need to use rinse agent in this one, but the dishes just come out so dry which is awesome! The stainless steel and appearance is another factor that sold me on this which I am so very happy with. The handle is similar to the professional cooking ranges like Jennair or Viking and it has such a sleek look. Did I say it is QUIET? I love the blue light that shows the dishwasher is running. The utensil holder takes a little getting used to to load all the silverware in the different sized holes, but once I figured out you can take the cover off or slide it the side, that solved that. Made in the USA was another factor I loved. Overall, I am just so happy with the dishwasher; dirty dishes come out so clean and dry, loading is easy with the adjustable racks and the price was terrific with FREE installation from Best Buy which was awesome and scheduled and completed within 1 week from my purchase! It doesn't get better than that.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Ok dishwasher, I won't buy KA again

    Posted
    paulasue
    • My Best Buy® Member

    This is my 3rd KA dishwasher, bought one for previous house, and this house came with KA that we replaced. This is probably the worst one of the bunch. I have had this dw for over 2 months. I have had a few loads come out dirty, that I have had to rewash. Also, I can only put my 10.5 in dinner plates on the bottom rack when the top rack is in the highest position. I did not have this problem with my other 2 KAs, I could put my dinner plates in the bottom rack and adjust the top as needed. Now I only can wash dinner plates when I am washing smaller things. This is a REAL inconvenience for me. We are building in the next year, KA will NOT go in the new house. I very rarely have a full load, because I have things that I cannot put together in the dishwasher. I really enjoyed my last 2 KA, but this one is really an inconvenience for people who cook and use many different sizes of pitchers, plates and serving ware.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Does it's job well

    Posted
    CrazyUncle
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I purchased this as a closeout item. It had been returned by another customer and was deeply discounted. I was worried that it may have issues with performance that led to it's return, but thankfully that isn't the case. This does a fantastic job! The kids never bother to rinse dishes (which drives me nuts) but somehow they always come out clean and even the plastic kids dishes on the top rack come out bone dry. I just have to make sure to keep the rinse agent topped off and clean the filter every couple/few weeks to remove the debris that they refuse to rinse off. Cons: The door is a little flimsy. If the front feet are not adjusted perfectly, the door will not close properly. Once I got them adjusted right, it closes fine but I suspect that the door will probably be a failure point in the future. Technically, it's not a con since all the new dishwashers seem to take forever, but this does take it's sweet time. I suppose the trade off is that this thing is very quiet... I used to start the dishwasher when we went to bed since it was so loud. This thing can be running and you can sit 20 feet away and not know it's running. I also kind of hate the led on the front. I like that it changes color to indicate the state it's in, but that stupid little led is WAY too bright.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    As Advertised, As Expected

    Posted
    exquisitemb
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I was originally going to buy basically the equivalent dishwasher made by Bosch but after going into the store and testing them out by just opening/closing the door and sliding the racks in and out, it was obvious that this was a superior product with regards to build quality. I installed the unit myself, so I will note that I did have to go out and buy a 90 degree adapter to hook up the water supply to the unit which was not included, this was a surprise to me. As far as the washing goes, I have been using the "Pro Wash" setting and over the course of the month of so that I have been using it, I have had no issues with dishes coming out dirty after the cycle. I will say that the drying feature on this dishwasher works quite well, very rarely do I have wet dishes after a cycle. The unit is high efficiency so it does take a long time, which really isn't a problem (how often do you need your dishes washed immediately, do them by hand?) -- I'd estimate a load of dishes takes 2-3 hours, but the dishwasher runs so quietly you don't even know that its running. The stainless look is very attractive in my kitchen, and overall I'm very pleased with this purchase. I cant really think of anything I would want changed with it. We will see how it holds up over time...

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Definitely worth the extra cost

    Posted
    JMParke
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We needed to replace our dishwasher, as the one that was in the home when we moved in had ceased operating. Initially, we had looked into more economical options, different brands that were a little less on the cost. After careful consideration, though, we arrived on the decision of purchasing the KitchenAid dishwasher. Aside from a sturdy build, sleek design, and the steel interior, this dishwasher runs very quiet. Sometimes we forget that it is even running and bare in mind, our kitchen is open to our living room. With our older dishwasher, you could hear it running from down the hall. I also like how the buttons are on the top of the door, so you have this very minimalist look when the dishwasher is shut. I absolutely recommend this dishwasher for anyone looking for a good looking & quiet running unit. As far as the dishes, they have come out looking great consistently for the 3 months we have had the unit.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Another Great KA Product

    Posted
    Suze
    • My Best Buy® Elite Member

    My entire experience with purchasing this dishwasher was phenomenal - from ordering to delivery, everything went like clockwork. I couldn't have asked for a more professional delivery guy-very nice! The dishwasher itself is beyond what I expected. I read a couple of complaints about the top rack, but I just don't see a problem there at all. In fact one reviewer mentioned the THIRD rack, but this item doesn't even have a third rack so I think that review was meant for another model. The dishes are beautiful and I've seen none of the issues with drying that we read about with many models, including a couple on this item. This is one of the very few remaining manufacturers that use the heated dry function - a must-have in my opinion. And the options for washing are endless - from the lightest load to the heaviest and dirtiest - all cycles produce beautifully spot-free dishes. WELL worth the money and even better when it's on sale! And don't even get me going on quiet...amazing how far they've come since my last KA dishwasher - The only time I know it's running is by the status light on the front and the occasional gurgle of the sink! VERY satisfied...with Kitchenaid AND with Best Buy. I'll definitely be back!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Pretty good dishwasher but major install issues

    Posted
    H111
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The dishwasher has been pretty good so far. Sometimes, it doesn't start after you activate the cycle. That has been infrequent after using it daily though. Installation was a debacle though!!! An installation date was set and I took off work to make sure that someone was home on that date. After the installer did not show up, I called to see if he was still coming. I was told that the installer only services my area on Mondays which was not the day of the scheduled installation. They made me reschedule my delivery and installation to a day that was over a MONTH after my purchase date. The corporate person that rescheduled it blamed it on the local store in my area. I went to the local store and expressed my displeasure and they had it rescheduled asap. I was very appreciative of my local store doing what they could to get it delivered and installed as soon as possible, but I was offered no reimbursement for the money I lost by taking off of work to meet the installer that never showed up. The corporate person that I spoke to was rude and offered no empathy and offered nothing to reimburse or make the situation right. They just kept blaming the local store and would not do anything to make it right.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    GREAT DISHWASHER! LONG OVERDUE!

    Posted
    randstarr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    So its been several years since I've had a working dishwasher. When we first moved into our place, we had a standard frigidaire dishwasher. It worked fine for the very few times we used it. But after a few years, it stopped working, partly due to my wife trying to wash tupperware, and the lid got caught and melted down by the sprayers and heat elements. Nonetheless, we went years without a dishwasher. I knew we would have to replace it, and I saw that Best Buy had a great offer which included free installation, haul away and delivery of a Kitchenaid or Bosch appliance. As much as I consider myself a handyman, I knew that installing a dishwasher should be left to the professionals. The price was great, I was able to finance with my best buy card for 18 mos, so I pulled the trigger. They installer was friendly, professional and did a great job. The washer itself is super sleek, and easy to use. Its super quiet, and does a great job on washing dishes, pots pans, etc. I know its only been a few months, but so far, I am very pleased with this unit, and would recommend it to anyone looking for a new dishwasher!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Dishwasher

    Posted
    InspiredDesigner

    Based on repairman's recommendation & ratings, replaced my dead Jenn Air with a Bosch 500 which had a leaking rinse aid reservoir. Had the reservoir replaced & new one did same. Repair guy suggested replacing the dishwasher. Didn't love the 'air dry' & smell of Bosch, & concerned that another would have same problem. Kitchen Aid & Whirlpool models with comparable ratings were both on my original list. Bought the KA with handle that almost exactly matches my Jenn Air oven handles. Love it! Just as quiet as Bosch, no leaky reservoir, no smell, cleans & dries perfectly, & easy to load! Best Buy, sales associates, & 3 out of 4 install guys were absolutely wonderful through the process! Took a little while, but I'm very happy!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Kitchenaid Replacement

    Posted
    LongBeachCAGeorge
    • Verified PurchaserVerified Purchase

    I purchased this Kitchenaid knowing that the previous one was not a stellar performer by any stretch of the imagination...even when it was brand new. This current model has noticeable improvements, the best one being the "buttonless" control panel...it's like a touch-screen now....nowhere for the moisture to invade (unlike my previous one which required replacement of all the electronic parts) due to the moisture problem. The dishwasher door feels much lighter than the previous one and the jet-dry compartment doesn't deplete nearly as quickly as I experienced with my other model. No issues with grit which was also a problem in the past even with vigilant cleaning of the filters. I'm really amazed at the spotlessness and cleanliness of the dishes after the pro-wash cycle is run on my new dishwasher. I believe this one deserves the Kitchenaid name on it...I think the previous one was a lemon. Time will tell if it continues to earn the name.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Better than average

    Posted
    edshomeandcommercial
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This dishwasher has a movable top rack so that tall mugs or pots may be washed on top, but when the top rack is lowered, regular fiesta plates won't fit on the bottom. This unit is VERY quiet. So quiet you may not realize it has turned on. The silverware rack is a little odd, but I don't mind it. It cleans good, but does say it requires a drying assist liquid. We used it from the beginning. I've only had it 3 weeks, but it does its job. The only issue we had was we bought the unit "open box" in excellent condition. When we unwrapped the bubble wrap, the front of the unit was VERY scratched; a sticker inside said "display", but that wasn't shown online. We called, they sent out a company to repair. It took a month to repair because every time they got the part in, the box was supposedly damaged and they had to order new, 3x. Other than those issues, we have no issues with the dishwasher itself.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Well Constructed Dishwasher!!!

    Posted
    ibahammer
    • My Best Buy® Elite Member

    My family and I use our appliances a lot! Our last dishwasher fell apart before our eyes. It was a name brand dishwasher, but buckled under heavy use. I read a bunch of reviews and bought this one. I am very happy with my selection! It's a powerful dishwasher that is not only well constructed but it's really quiet. The bottom rack is really heavy duty so I am certain it will withstand the abuse it will get from being run often with a heavy load of dishes, glasses and pots and pans. I love the double utensil rack which again is made of heavy duty plastic and it gives you plenty of space. Additionally, not everyone in my family like to pre rinse and/or scrub prior to loading the dishwasher which meant more work for the person unloading with our old unit. I don't think that will change and so far it hasn't been an issue because the glasses, dishes and even pot ware have come out clean!! I would highly recommend this dishwasher!!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    At least its quiet

    Posted
    sputtnik
    • My Best Buy® Member

    This dishwasher doesn't clean well on items loaded on the outer edges (which includes all silverware). Maybe I need to use the pots and pans cycle for dishes. I liked the idea of the heated dry option...too bad it doesn't work well. Even the plates come out moist and I do use jet dry. May be I should have sacrificed some energy stars and used the "Pro Dry" option. Oops...this model doesn't have pro dry. The directions say to run the hot water closest to the sink until its hot before starting. Huh? Maybe that's what I did wrong...so now water usage has doubled...sacrifice some more energy stars. It also says to make sure your water heater is turned up high enough...another energy star down the drain. The stainless outer finish is subject to finger prints.Best Buy sent me an Email asking how I liked the two blu ray movies I bought...huh? They didn't ask how I liked the new dishwasher. Bottom line, a great dishwasher if you wash your dishes by hand first and then towel dry. Energy Star?...Only if you eat off of paper plates....

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Kitchen Aid S/S Dishwasher

    Posted
    Bestbuyfan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I visited a number of stores looking for dishwashers before finally purchasing at Best Buy. Their staff was knowledgeable and was not pushy in regards to the sale. They were able to answer most of my questions and didn't try to up sell me. The machine works well and the one bad part of the purchase is finding out after that the dishwasher only took the pods and not liquid detergent. Machine is very quiet and we couldn't tell it was running the first time after we had turned it on. The clean ability of the unit worked out well and it is taking a while of getting used to not haven't to pre rinse and wash dishes so well prior to loading them into the machine. I would also recommend anyone looking to purchase any machine be sure to take a couple pieces of silverware with you to ensure your silverware fits into the slots.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very sound investment...

    Posted
    JerseyMitch
    • My Best Buy® Elite Plus Member

    This was a replacement for our longtime model. I am a firm believer of "you get what you pay for." This is a decent, quiet, American-made product. I would recommend the Geek Squad installation service even if you know what you are doing as this has a plug and is not hardwired like many older models. The installation and haul-away service was actually on promotion at zero charge plus there was a sale on the model, so I also purchased the 5-year extended warranty and service plan. The installation was timely, professional, and the team was very courteous and respectful. The dishwasher runs flawlessly. I would recommend this to a friend.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    HIDDEN DANGER - love/hate

    Posted
    Hikendance
    • My Best Buy® Elite Member

    RUN AS FAST AS YOU CAN..I read many reviews and bought this based on the tried and true ratings of kitchenaid dishwashers and washing wise and noise it is great HOWEVER THERE IS A FATAL FLAW ON THESE that will RUIN YOUR CABINETS. They are flush to cabinet but vents are on door side so steam vents into cabinets--so much the granite counter is hot AND the surface on my new cherry cabinets is showing water damage after 25 uses (at mist and without sanitizing). NO WHERE in installation guide or online does it caution position or placement .. I have to go buy a totally new dishwasher that vents out top .. will be asking to speak to kitchenaid rep. HEARTSICK ABOUT IT..you all need to know the risk

    No, I would not recommend this to a friend