Customer Ratings & Reviews

Product itself looks great and is performing well. Caveat, we have only had it a very short while. The space that you have for both fridge and freezer is great for up to a family of probably 3-4 depending on what you are storing. Looks great, the metal, wood and grey finish really pop. Happy with it so far!

I. Love my new refrigerator. Like the volume and versatility. Ice works great. Delivery was a nightmare and best buy got it resolved.

First, it’s a very pleasant looking appliance. The gray interior works on my eyes better over white. Next, it also does its job well. It helps make food last. My vegetables have been staying fresh significantly longer. The doors also are near zero clearance to open that was needed in our old house.

I purchased this fridge at a discount because it was "out of the box." Someone had returned it for reasons unknown. Its condition was labeled "excellent" meaning there are minimal cosmetic flaws, but no mechanical problems. This turned out to be not quite true. The delivery men told me the left rear wheel was turned sideways, making it difficult to impossible to roll the fridge in and out. The fridge was delivered on Monday, Dec 30, and the delivery men were unable to connect the fridge to the line that my old model used. I can't explain this because it's not my area of expertise. I was able to get a plumber that day, even without it being an emergency. The plumber managed to get the fridge out of its position but we were unable to return it to its place because of the wheel. I called Best Buy at the number I had used for delivery arrangements. The woman I reached said the delivery men couldn't return that day to move the fridge. OK. I get that. But she said I would have to hang up and call back the next day. I repeated this back to her and asked if I had that right. Yes. That I didn't understand. Rather than call the next day, I went to the store where I'd made the purchase so I could return the water line they said was mandatory for purchase. The plumber didn't need it. He used the old line. While at the store, I asked them if they could have someone come to fix the wheel and move the fridge back into position. I was told they could move it and I'm on the schedule to have that done on Friday. But I need to call KitchenAid to repair the wheel "for liability reasons." When the fridge was plugged in by the delivery men, it sounded fine. Two hours later, the motor started making loud noises, like a lawn mower. The noise stopped right before the plumber arrived. It hasn't made the noise since then. I have no idea what caused it. So, today is Wednesday, January 1, and I need to call KitchenAid tomorrow. Depending on their answer, I'll either have the wheel fixed or I'll return this fridge to Best Buy for a fridge that is still boxed. The fridge is beautiful and has some really nice features, including a drawer with independent temperature controls that can be adjusted depending on what you have stored in it. Currently, I have beverage bottles in it, including champagne bottles, so it's plenty big enough. Because I'm uncertain what will happen, I haven't restocked the fridge, so I can't say whether the freezer is cold enough to freeze meat, but the digital readout for the freezer reads 0°F (-18°C). The fridge compartment is preset to 37°F (3°C), but is adjustable. The water dispenser seems to slowly drip water (a total of one to four drops) after it's used. My old KitchenAid didn't have that issue. This one dispenses water faster than the old one did, so maybe that's the trade-off?

Love the fridge! So far about one month in after purchase. It is beautifully designed, functional, and spacious. The only “complaint” I have is concerning the compartment or shelves in the door. Trying to arrange the 3 shelves ( bc I need all) in away to accommodate the height of a bottle of wine while also making the other shelves functional. All I need is an extra in-between-slot for shelf adjustment to issue a five star.

Beautiful design, I love it. However, it was delivered damaged but Best Buy is making it good. Otherwise, the storage capacity is small. I don’t like that the ice maker takes up so much room in the French door which also takes away space for condiments in the door. I wish this same refrigerator was larger capacity & redesign the ice maker. Love the handles compared to the latest designs.

I recently purchased the KitchenAid 26 cu. ft. French Door Refrigerator with Ice and Water Dispenser from Best Buy, and I couldn’t be happier! From the moment I walked into the store, the experience was top-tier. The in-store staff were knowledgeable, friendly, and genuinely helpful in answering all my questions and helping me choose the right fit for my home. The delivery team showed up exactly on schedule and handled everything with care. They installed the refrigerator flawlessly into our built-in cabinet space — it looks custom! The stainless steel finish adds a modern touch to our kitchen, and the interior is incredibly spacious and well-designed. The ice and water dispenser is a daily favorite — convenient, clean, and efficient. Overall, this has been one of the smoothest appliance purchases I’ve ever made. A big thank you to Best Buy for the outstanding service.

We have been using our refrigerator for approximately 2 months now and I absolutely love it! I love the middle drawer for my kids snacks and the interior is beautiful and large. I do wish there was a second ice tray in the freezer. There never seems to be enough ice, but that's pretty common with all refrigerators. Overall we are very pleased with our fridge and haven't had any problems so far.

So much usable space and the clear drawers for veggie are easy to spot food. In addition I love the xtra drawer to either cool drinks or use as I need with just a push of the button. I also love the freezer space as along with the deep basket they have two flat drawers which are so helpful. Oh and a pizza space. I could go on and on but go check it out at your nearest Bestbuy store. You will love it too along with all the other Kitchenaide appliance

Great refrigerator. This unit replaced a 3 year old Samsung. Thankfully it was still under warranty and we received full replacement payment. Very happy with this unit. Only issue is I wish it was a "smart" refrigerator and could notify mybphone when a door is left open. Other than that it's been great! Highly recommend

Love the size and middle drawer. I feel like I have a better view of my food when I open the doors. The middle drawer is so easy to see what’s there.

Exactly what we needed for our space. Love this refrigerator. Only thing is the ice maker area to store ice cubes is a lot smaller than our old fridge. Overall though, this is a fabulous upgrade.

This refrigerator is AMAZING! It has a place for everything and has exceeded my expectations. If one appliance can be life altering, this is the one. My food is never "lost" and everything is so easy to organize, plus it is BEAUTIFUL. The sales associate was also super helpful in being certain this would fit our tight space.

Kitchen aid has been the best fit for my family and I. With the soda drawer to the easy accessible knee-high freezer. Extremely spacious and hookup for filtered water and ice. Win win

The delivery guys were so great! Respectful, kind and a positive attitude. Happy to do business when it goes so well. Thanks guys love this fridge. So easy to organize.

We love the accessibility of the compartments. The streak free doors are a plus. The only thing I notice is the freezer seal has condensation and I don’t know why? It might be a user error.

Great Refrigerator I do not regret spending the money, as it is an outstanding refrigerator. My concern is the ice maker—it takes too darn long to make a full bucket. I have to go to the local 7/11 to buy ice until it produces enough to sustain a household of three.

The refrigerator looks great on our kitchen, but the Best Buy techs that installed it were really great at their job. They were very polite, nice, and knowledgeable about their tasks.

I like that it is so spacious! All my food looks organized.

Great buy,nice and clean face,beautiful doors and drawers.