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Customer Ratings & Reviews

KitchenAid - 26.8 Cu. Ft. French Door Refrigerator - White-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 46 reviews

87%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 46 Reviews
  • Rating: 1 out of 5 stars

    DO NOT BUY THIS MODEL

    Posted
    makedogg22
    • My Best Buy® Elite Plus Member

    I originally bought the door in door Samsung model and after replacing that twice because the seals leaked I thought I was doing an upgrade getting this KitchenAid. Well I was wrong, as I type this review the Geek Squad repair man (who now knows my wife and three kids by name) is working on repairing it again. This is the 6th or 7th time Geek Squad has been here for this fridge. It takes 4 times of the exact same repair before you get the voucher to get a new item from Best Buy but I am not worried because they have to come about every other month so I'm sure I will eventually be able to get this nightmare out of my house. Every time the repair men come they have to remove all of the drawers and food from the fridge and take it all apart and steam all of the ice out of the back of the fridge. This ice build up is crazy and will cause several different issues with the fridge. It will not cool your food and it makes a really loud noise since it restricts the movement of a fan inside the motor. Apparently this is a dual cool fridge and there is no heat element in it to do the defrosting because that would make it less energy efficient and that is the problem. Just a bunch of ice build up in your fridge.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst Ever

    Posted
    DallasBob

    Far and away the worst appliance I have ever owned: 1) Periodically it runs very noisily 2) If the refrigerator door is left open for more that a brief moment, the ice in the bin begins to melt and fuses together and must be dumped 3) I have replaced the ice maker four times in the six years I have owned this refrigerator. Ridiculous for any unit but especially one in this price bracket I attempted to contact customer service to discuss the fourth replacement of the ice maker but simply received a form letter indicating that they have no obligation once the warranty runs out. With all the other manufacturer models available, select from one of those!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Lights do not work good

    Posted
    Pam2017

    We did not purchase extended warranty for this refrigerator, which it scares me a little. I love this refrigerator, love all the space and that it is gray from the inside. The LED lights, are amazing. BUT, we have about 5 months with this refrigerator and all of the sudden the lights do not turn on. It has happened twice, they have came to fix it at no cost. Second time around I was told that an additional part had to be placed to contro the LED lights. Which none of this I was told, hoping this does not happen again, since it was not a cheap fridge.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it!

    Posted
    CustomerMike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We have been looking at refrigerators periodically as our Maytag turned 18 years old. Dismissed the foreign brands after having issues with other appliances and saw this beauty walking through Best Buy. Decided to pull the trigger and give it a try. Wow! Great fridge so far (have it 2 months) usually quiet, only hear the ice maker occasionally. Spacious, well lit interior. Few minor quibbles - chipped ice seems to go outside the cup if cup isn't at the top near the hole. The door water isn't as cold as we expected.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Loud. Has now died after 2.5 years

    Posted
    tket
    • My Best Buy® Member

    This product was purchased 29 months ago and has officially quit. Nothing is covered under the normal warranty and, based on other reviews online, the circuit board has an inherent design flaw that fails after a short period. Kitchenaid used to have an amazing reputation...things have changed. Research online reviews BEFORE purchasing this product. I wish we had. The other kitchen appliances that are due to be replaced will not be Kitchenaid for this family.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    You get what you pay for

    Posted
    Makedogg
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I ended up with this fridge after two Samsung refrigerators had bad seals. All of the other stuff in our kitchen is Kitchen Aid so I figured I might as well give this fridge a shot. It is a much nicer then the two Samsung that we had prior. The shelves in the doors are huge, even though the actual cubic feet is smaller then the Samsung it seems larger since the doors hold so much. Seems like you get what you pay for wins agian.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Two repairs in Two Years!

    Posted
    Vicky
    • My Best Buy® Member

    We bought this refrigerator when we remodeled our kitchen two years ago. We checked all the reviews and thought this brand would have the least amount of repairs. Well, we were wrong! We've had the repairman out twice in two years. The last repair was when the motor on the icemaker went out. Fortunately, we bought the extended warranty so we didn't have to pay for the parts or repairs. My recommendation is to BUY THE EXTENDED WARRANTY! It shouldn't be that way, but believe me it is, unfortunately.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Love the refrigerator

    Posted
    Arman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Tony did a fantastic job helping us with the refrigerator. The unit was backordered but Tony made sure we received the KitchenAid ontime. He was really great! The KitchenAid refrigerator was delivered is great share. The installers had to remove the doors before bringing the it in. They did that with professionalism and skill. I'm very happy with Best Buy, the product and how it was delivered.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great fridge

    Posted
    Cindy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Wasn't sure I was going to buy another French door refrigerator after having a GE Profile, but decided to go ahead with this one. Big difference is getting the ice maker in the door. Leaves more room inside and the ice maker operates much better and is handier than the inside unit was in our GE. Only beef I have with it, is that sometimes the door won't quite shut and the warning beep is so soft that I can't hear it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent

    Posted
    1234
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This is my second one works great the first one was destroyed by hurricane Harvey, my salesman Mr.Jawanze in Port Arthur Tx is one of the best salesman, he takes the customer to the product explaining everything about it to me I have sent my friends to Best Buy and told them how this salesman takes the time to explain the idem and at the same time wins over their trust it makes buying a lot easier

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Quiet- get extended warranty on all appliances

    Posted
    Sandy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    We had to replace our 4 year frig with this one ( all of our appliances are KitchenAid) We did not have a extended warranty on the original. I would recommend a extended warranty on ALL appliances these days. I have asked several sales associates, and they all say, these days, appliances are only meant to last 4-5 years- years ago they lasted 15-20 years.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Bad layout

    Posted
    Swanky
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The fridge itself is beautiful and works well... my complaint is with the inside layout. The shelf spacing is tight because they added a full- width drawer under the normal crispers, and you can’t open that full width drawer unless you open both doors of the refrigerator. I don’t store anything in there because of that reason which makes it a big waste of space.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great fridge

    Posted
    ABK6819
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This is a great refrigerator with a lot of room but there was a know issue with the icemaker that we had to get fixed after we purchased it. Best buy was really good with all of the repairs just would of liked for it to have been fixed before we bought it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome Refrigerator

    Posted
    Jared
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    After reviewing a lot of Kitchenaid Refrigerators we settled on this model due to it's efficient and available space. Best Buy delivered it quickly and without any hiccups. We absolutely love it and couldn't be more pleased. They even price matched a local competitors price.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best purchase I ever made

    Posted
    Rich
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This fridge is awesome. A huge step up from our old fridge. It looks and feels like a commercial appliance. It's quiet and makes ice like nobody's business. I highly recommend this fridge.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    love the organization of the refridge

    Posted
    lovinthefridge
    • Verified PurchaserVerified Purchase

    Love the organization of the refridge. Love the way the stainless cleans and stays clean. However, very noisy! It makes strange sounds! But worth it for everything else it does. Easy water and ice in door. Nice! Would buy it again.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    beautiful well functioning fridge

    Posted
    taylor
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I couldnt love this fridge any more. We had a whirlpool 2 door fridge before this one and the bottom freezer and two door top has changed the game. so much more storage space and the autofill water is amazing. nothing bad to say! and its beyond beautiful.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Ice maker went out within 12 mths

    Posted
    12ab
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Ice maker not working and now after 2 1/2 yrs not keeping cold in frig. I ignored reviews of this appliance hopefully it has improved since our purchase. Disappointed

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great refrigerator

    Posted
    Tiff1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I love my fridge. Plenty of space amd smartly laid out. I absolutely love the look of this too. When I picked white appliances my contractor disagreed. When he saw them in the kitchen he loved the too.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love our new refrigerator!

    Posted
    Banana
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    It fit perfectly. It is a beautiful refrigerator. Love the sturdy handles. It is very spacious and my family loves the features that will pour water and stop on its own and measures ounces.

    I would recommend this to a friend