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Customer Ratings & Reviews

Your price for this item is $11,699.99

Customer reviews

Rating 4 out of 5 stars with 36 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers highly value the beautiful design of the 29.4 Cu. Ft. Side-by-Side Built-In Refrigerator with Ice and Water Dispenser. Customers appreciate the way it looks in their kitchens, with one customer saying, "Beautiful looking fridge/freezer very nicely made."

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-36 of 36 reviews
  • Cons mentioned:
    Ice maker performance

    Rated 2 out of 5 stars

    Almost perfect

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace my 30 year old GE monogram, it has the same appliances but the water and ice disposal stopped working within a week

    I would recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us. We apologize for the concerns you are experiencing with your Refrigerator and would like to see if we can help. Please contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Rated 1 out of 5 stars

    defective refrigerator upon installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this since my old KitchenAid refig stopped working. The local authorized repair shop Appliance Hospital sent a technician, after a $3500 bill and several replacement parts, the old refig still refused to work. So I turned to Best Buy for replacement with a newer version. I don’t have complaint about the salespeople from Best Buy. However, the new KitchenAid refrigerator did not work upon installation. No water or ice came out, the cooling system was a failure too. Best Buy sent Geek Squad to check the refrig and confirmed it defective and not repairable. Right now this huge KitchenAid steel monster just set in the countertop doing nothing but sucking the electricity and making strange noises. Sales informed me that all the 48” refrigerators are back ordered. So I have to wait for a replacement maybe available next year! I don’t recommend this product or any KitchenAid electronic kitchen appliances! I had another dead KitchenAid appliance, an expensive food processor, from Best Buy two years ago.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us, DavidZ. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase. Can’t wait for it to arrive. Sleek and elegant design

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best built In fridge for its size and capacity class.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    not satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    seems to have a lot of moisture in freezer, creates water droplets and fog which the freezes. Very annoying.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful looking fridge/freezer very nicely made.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    48-inch refrigerator kitchenaid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful refrigerator, fully functional, highly recommended.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 1 out of 5 stars

    Awful Refrigerator, where is the customer service

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful fridge. Ice maker and water dispenser stopped working after one month. Freezer temp fluctuates. Had a repair person come out who found it to be the computer module, had to order a replacement fridge. This has now been backordered for 2 months and all I get are new messages from Best Buy that the delivery is being delayed again. Today told replacement will take another 6 weeks. Extremely frustrated.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please feel free to contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Stopped working after 1 year

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The looks are nice, was very satisfied with it. But just after one year of use it stopped working. I had bought extended warranty to cover my investment. But the repair is taking too long - I have been without a functioning fridge for a month now. The repair has not resolved the issue and now there is 4-6 weeks of wait for control board. I regret buying this fridge.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please feel free to contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Bestbuy the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing deal from Bestbuy. Would recommend it to others

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Kitchen aid

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great in our kitchen. Working well so far day 1.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    President

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waiting for the delivery . Employees are wonderful with very good attitude.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great frig

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 2nd KitchenAid we've bought. Great overall built in frig.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    KitchenAid refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased it but it still has not been delivered and service guy who was supposed to come and measure area for refrigerator never came on appointment date.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps. KitchenAidBrand

  • Rated 1 out of 5 stars

    Take to much time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The o ly i not like is the time i have to wait to get it i purchase in march and they said i goin to have delivery in agost

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello! We are sorry to hear this. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps. KitchenAidBrand

  • Rated 4 out of 5 stars

    Doesn’t feel like 10/10 when it comes to quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks nice but some of the interior feels cheap and not the highest quality. Also have an mis sound from the freezer which is slightly irritating. It’s on and off so not constant.

    I would recommend this to a friend
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