Customer Ratings & Reviews

I'm sad to say I hate my new oven. We were limited in choice because of the size of the opening, but I wish we had shopped somewhere that gave us more choices. The microwave door is super heavy, the controls are unnecessarily complicated, and the "manual" is skimpy. The online manual isn't much better. I can't recommend this combo oven.

Turns out there was nothing wrong with the unit that was already in my kitchen. It was a simple wire fix outside that my solar guys fixed in less than a minute. I told Francisco to leave my old unit knowing it didn't die so that I could sell it or donate it. He and his buddy took it anyway!!! Best Buy and their third party installers should be ashamed! I've spoken to many associates by phone and in person and can't get my unit back- I was told Francisco & the other guy with him never brought it back as they were suppose to. I know the two installers kept it for themselves to profit from. I will never use Best Buy again. Terrible people, terrible service, and the Third party installers are crooks! Beware- you have been forewarned.

Did not heat properly and came with no manual or instructions. Returned.

Terrible service. They keep pushing the delivery day for many months and they never notify me about the change unless I call.

Terrible oven. I have had at least 7 repair guys out because the oven can’t keep temperature. It will say the temp is at 400, but my thermometer shows 350-380, I shut the oven off for 2 seconds and re enter the heat temp and it shows it is somewhere between 350-380, not 400 even though it beeped that the preheat is complete and I never opened the door. The repair people have tried replacing probe, control board, hinges, you name it, they tried. I called kitchenaid and asked if we can just get a replacement because I’m hoping it is just a lemon, but they said I need to buy up on my warranty to get a replacement, even though the oven is maybe 3 months old. So they would rather send out unlimited amounts of repair men before replacing it. I have had kitchenaid appliances in the past and they have been great, this one is a waste and I am tired of wasting food because the cooking is messed up for it. Terrible experience and I 100% do not recommend this oven.