Customer Ratings & Reviews
- Model:
- KCGS356ESS
- SKU:
- 8636689
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 36" Built-In Gas Cooktop for its ease of use and appealing appearance in the kitchen. Users appreciate the heavy-duty grates, clean design, and overall quality of the cooktop. The burner placement with varying outputs is also well-received, and the knobs are noted for their durability.
This summary was generated by AI based on customer reviews.
New gas cooktop
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this cooktop. Added it as part of a kitchen upgrade.
I would recommend this to a friendPoor Teamwork
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My cooktop is not installed yet. It has been laying there for weeks now and I have an appointment today for someone to come out and install but the product is not even ordered. How could Best Buy do this? They keep on scheduling for installer and finally when he’s ready to come today, the product is not even available so you see all this miscommunication amongst the team work no one knows what’s happening. You cannot speak to somebody who could fix this problem because the supervisor calls and says that it’s not in his hands so I’d rather go to Lowe’s Home Depot then to Best Buy.
I would recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Great stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent curbside service fits perfectly- but don’t forget to measure first
I would recommend this to a friendLove it!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only con is that grates ate heavy. Really love it though!
I would recommend this to a friendOpen item: Inefficient store - warehouse transport
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was damaged enroute from store to dispatch warehouse.
No, I would not recommend this to a friendBrst bu
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy had the best price on open box item- tirns oit bramd new and grest qiailitt..
I would recommend this to a friendCooktops
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Cooktop great value My home needed a face lift in regards to the cooktop
I would recommend this to a friendGreat stove top
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was everything I hoped for at a great price. The ease of purchase and delivered on time.
I would recommend this to a friendGreat cooktop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The cooktop is great--burners ignite quickly and foods are heated/cooked quickly.
I would recommend this to a friendPowerful as anticipated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice loking and at the same time very powerful for wok cooking
I would recommend this to a friendWonderful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So anxious to use gas again! Had electric and love gas.
I would recommend this to a friendCooktop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great cooktop nice and high, for the price pay is great.
I would recommend this to a friendDo Not Buy It!!!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1) Poorly designed grill is raised above burner flame resulting in a lot of heat loss 2) Uneven grill level therefore any vessel doesn't sit flat 3) Poor design - Grills don't lock 4) Poor spacing design and can't cook multiple pots at the same time 5) Could have provided a bit higher capacity to these 12btu and 2 of 9.1btu burners 6) Poor design - The dials are clustered in the middle
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, JesusC. We apologize for the concerns that you are experiencing with your Cooktop, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Terrible service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service sucks big time. They won’t help you even if your within the manufacturers warranty. Steer away from all those whirlpool brands including kitchen aid.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Cooktop and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/.
We look forward to speaking with you.
Average
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The flames were uneven on one burner but that was the only bad thing.
No, I would not recommend this to a friendYong
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.don't buy if you Chinese cooking or boil water, the fire is too far away from the bottom the pot/cookware. Bad design.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .We sincerely regret the frustration and inconvenience you experienced, and we will forward a copy of your concerns to the appropriate departments for future updates.
did not fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot evaluate this item. It did not fit in the vacated counter space, so we had to get a contractor to enlarge the space. We then ordered a new cooktop, which is due to arrive next Friday.
I would recommend this to a friendPoorly made
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great, but the middle burner stopped working after 2 months and we basically have a four burner range top now. Took apart the lid and cover to clean and troubleshoot and everything is just cheaply made and not functioning the way it should. Very disappointed, will not be buying any more range tops from Kitchenaid, this was a waste of money.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hey, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0