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Customer Ratings & Reviews

KitchenAid - 6.4 Cu. Ft. Self-Cleaning Slide-In Electric Convection Range - Stainless steel-Front_Standard

Customer rating

Rating 4.1 out of 5 stars with 22 reviews

  • 20%
77%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 22 Reviews
  • Rating: 1 out of 5 stars

    Never had so many issues with an appliance

    Posted
    Gspark
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This range has been a nightmare to own. I had a Jenn-aire downdraft before. I think I spent $400 in repairs (Control Panel)over 15 years. Issue 1: The installation was too difficult for the Bestbuy install team to install it, so I had to do it myself. Issue 2: It is very difficult to keep the cook top clean. I called Support who sent out a tech that said to replace the cook top. I said no as didn't want these guys opening up a "can of worms" and not having put back together correctly. The second guy told me to use a razor blade to scrape off the baked-on food and use "Bar Keepers Friend"s to clean the rest of it. Cook top cleaning became easier but it still takes me as long to clean the stove as it does my wife to cook on it. We use Blue Apron for our dinners. 90% of their food is pan fried which leads me to the next problem... Issue 3: The downdraft fan does not have enough suction to pull the air-born oils completely out of the house. The oil just gets deposited throughout the exhaust system. It's a mess to clean up after two-three meals. I just called Kitchen-Aid to see if they could help me. The Extended Warranty expired last month. One of the Lead Techs (Michelle) at the Tennessee support center said they will only cover parts and not any labor. Issue 4: When the convection fan was used for the first time, it made a very loud noise. I had to contact Support to come out and fix the issue, which I think included replacing the fan. To summarize, if I had known that Kitchen Aid products were so poorly made and supported, I would been better off if I had kept my old Jenn-aire range and just replaced the electronics panel every few years. I WAS about ready to buy a Kitchen Aid refrigerator, but now there is no way I will buy another Kitchen Aid product, Neva!

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Hello Gspark, thank you for your review. We sincerely apologize for the concerns with your range and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid/ or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rating: 4 out of 5 stars

    Fairly pleased

    Posted
    Kdrw
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    When we needed to replace an old downdraft electric range, there were few choices. Without a major kitchen remodel, we had no choice but to find another downdraft range. This replaces a 16 year old jenn-aire that was horrible. So really anything was going to seem better. The appearance is high end. The cook top has plenty of room for even large pots. The downdraft works as well as a downdraft can without being overly noisy. The only complaint is that the oven takes a good amount of time to warm up, so plan accordingly if you are baking.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Hoping they have improved

    Posted
    JTDaniel
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought a Jennair in 1991and another in 2012 with a service contract hoping that it would last. It didn't! The electronics failed once under the service contract and another time when the contract expired. After learning that Jennair was having extreme problems like mine I decided not to have it repaired again and buy new. The Whirlpool Corp bought out Jennair and produces this KitchenAid appliance. So time will tell. I bought a 5 year service contract just in case. If I had to do this over again I would have a kitchen designed for a stove vented with a hood. There are many more options on the market. .

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Can't use the stove because of missing parts

    Posted
    Northwesterner
    • Verified PurchaserVerified Purchase

    Purchasing this 'open box' stove has been a nightmare. First the template, anti-tipping bracket, and filter were missing. Then we realized the back electrical cover was missing, as well as an electrical clip. Meanwhile our old stove is gone and we are without a stove until parts arrive--who knows when. We were assured all the parts would be with the stove when we purchased, and also when we picked it up. Don't believe them! Sorry I can't tell you if the stove even works yet.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Pretty and functional but not the best

    Posted
    Mary
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I like the way this kitchenaid looks but the price is steep. Not sure it's worth it. It does the job, has a large oven for a downdraft but the oven temp is too hot and often uneven. It's also difficult to clean and the self clean mode isn't the best. I would give that a 3. Overall a good purchase since I was stuck having to buy a downdraft but I wish more competition would increase quality and drive price down. Don't go downdraft unless you have to!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works pretty well.

    Posted
    Rhobb
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    High quality stove. Convection oven is a nice feature as well as the self cleaning mode. The down draft exhaust vent system works pretty well (especially when it’s one of the only options). It was a little challenging to assemble exhaust through basement or outside wall. Make sure to use 5” or 6” exhaust pipe (4” reduces flow). See UTube for set up videos.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Pretty

    Posted
    NewOrleansLady
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This is the only downdraft unit on the market that could replace my old JennAir. My old model vented into my slab. This one came with a downdraft but it vents underneath the stove and blows out near my feet. Why did they change the model to do that? I would prefer it to downdraft into my slab and out of my house. So far I have had no other issues with it, but I've only had it for one week.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Pretty good

    Posted
    Damian
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Pretty good oven, works fine the few times i've used it so far. Not great if you tend to cook a lot, as a downdraft is never as good as overhead ventilation. Does have a smell the first few uses of the oven, but that goes away.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good stove replacement for previous Jenn Air

    Posted
    emiller992000
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The stove is really nice. However, the "free" installation that was advertised during the purchase was a little misleading. Turned out to be a custom install that added and additional $150 to the total cost.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent slide-in range

    Posted
    Strbabie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Like other reviews said, after the initial issues with delivery and setup, the range itself is great. They had to create a new hole for the vent. The first crew didn’t do that (long story). It cooks evenly. Heats up fast. Overall great range.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice unit

    Posted
    CCCC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Wish it had bottom warming drawer nicer quality from kitchen aid hard to find downdraft model replaced a drop in unit size was good sleek pro look design not sure what else needs said

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    great convection range

    Posted
    Fernando
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Needed a convection range with a down draft and this one was the best option on the market.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Beautiful stove, easy to clean

    Posted
    kazz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Needed to have a downdraft stove so limited choices. This one is beautiful and easy to clean. Use the BestBuy credit card to get the best deal.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Quality range/oven

    Posted
    jimbo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    If you're looking for a quality downdraft electric range/oven this is it. Great features and the downdraft is quiet and efficient.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Kichen Aid induction oven

    Posted
    Wayne
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Just received, but was able to use for Thanksgiving Dinner. Waa easy to use and worked to perfection.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Looks great

    Posted
    Miles
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Instant update to my kitchen. Works well enough. Downdraft could be more powerful

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great stove.

    Posted
    Ladybug
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Love this stove. Looks good and cooks even better! Very pleased with my purchase!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Hi quality

    Posted
    1957
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Recommend to anyone, but measure space carefully. Very nice, but then very expensive too.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great oven

    Posted
    Toot
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I have thoroughly enjoyed my slide-in oven & cooktop.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Eldctric Range

    Posted
    Lovealot
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This range fits my beach cabin perfectly. It looks good too!

    I would recommend this to a friend