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Customer Ratings & Reviews

KitchenAid - Architect Series II 18.5 Cu. Ft. Bottom-Mount Refrigerator - White-Front_Standard

Customer rating

Rating 4 out of 5 stars with 6 reviews

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83%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-6 of 6 Reviews
  • Rating: 4 out of 5 stars

    Mixed feelings

    Posted
    akabeachguy
    • My Best Buy® Member

    First let me say it took 2 months and 4 reschedules for this "special order" item to arrive after placing order. Best Buy will be hearing about this! Finally arrived today so following are very first impressions. Things I really like about the fridge -- having the fridge section on top makes for easy access - that it is very energy efficient - $48/year cost to run - it is very quiet - has a very nice exterior finish - temperature controls are right where you can see them Things I do not like about the fridge - crisper and meat pull outs are very flimsy - it comes with no ice tray in freezer - freezer baskets do not pull out as one - One thing I have to say is that it seems like Kitchenaid has gone down in quality from what it once was - the fridge, a clean as a whistle white, arrived with the handle installed upside down so that two very shiny silver screws are visible. At first I thought installers forgot to put in plugs in to cover them. But in calling Kitchenaid, I learned there are no plugs. That led me to the manual where I made the discovery that the handle was installed upside down. Kitchenaid did confirm in looking at the same manual as I had that the handle was installed upside down. Long story short - the solution is for me to try to take out the screws and correctly install the handle. And if I have a problem they said to call them back. What????? First, I have to ask, aren't these units inspected before leaving the factory? And second, the Kitchenaid of old would have had someone out immediately to take care of the problem. I know the screw issue is nit picky but where is the pride anymore and where is customer service? So, here I am with mixed feelings about this purchase. Overall, I believe I will be happy with this fridge but let me say this is far from an excited buyer.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Sizes Are Deceiving!!

    Posted
    Montfort

    I read about little popping noises it makes when it recycles. but these are not loud or bothersome. Also the reving up of the motor is noticeable, but both sounds are short lived. I did an exhaustive search for the perfect refrigerator that would have a bottom freezer with a pull out drawer and great frig design. This refrigerator is compact yet can hold more than my former bigger frig because of its design. The freezer is exceptional. It glides out beautifully. The compartments of the frig keep everything so well organized. This refreigerator is better than what I'd hoped for and it was worth the search. And if it matters to you, it look pretty sleek too!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't buy this!!

    Posted
    ChuckieRG

    I purchased this fridge in December 2007. It only lasted 5 1/2 years until the entire cooling system died. So I purchased an extended service contract. It took 5 days (without a fridge) for someone to show up to diagnose the problem. Once diagnosed, I was told someone couldn't come back to try to fix it for another full week (12 days without a fridge) AND the original tech said it probably wouldn't even fix the problem and I'd need to buy a new fridge anyway. So I asked for a refund on my service contract (I actually had to mail a letter) and purchased a Kenmore which was delivered the next day. Lousy product and poor customer service = lost customer.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Fits Perfectly

    Posted
    pghlady
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    We had this same model which we bought at Sears Outlet. The guys at the outlet dropped it before they got it onto truck. We kept it because it was the only fridge that fit our small space. The compressor went in 8 months. It was a good fridge so we special ordered it from Best Buy and we're very happy with the new one. Easy to clean. Love the bottom freezer because it's easy on my bad back. It has a nice meat drawer that's large. The fridge is quiet. Got an extended warranty just in case.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    So far, pleased with product.

    Posted
    Deek1967
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Glass compartments allow easy view of foods. Less cubic inches and shelves configuration not as convenient as my previous refrigerator.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it

    Posted
    Jdok

    Beautiful and quiet. On the small side, but that's what I needed.

    I would recommend this to a friend