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KitchenAid - Architect Series II 24" Built-In Dishwasher with Stainless Steel Tub - Stainless steel-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 591 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 591 Reviews
  • Rating: 5 out of 5 stars

    A great performer

    Posted
    Scott
    • My Best Buy® Elite MemberElite Member

    We purchased this to replace a Frigidaire dishwasher the previous owner installed which we estimated to be 3-5 years old based on the model. It didn't clean very well and left every dish wet. I went into the store to purchased based on Consumer Reports' rating of this model as the top rated model. This model wasn't "in stock" and the salesperson had great things to say about this model but he also talked up a couple Bosch models in the same price range that were in stock. I asked him which he would buy and he said the KitchenAid. Three weeks later it was installed. I considered self-install but have a lot of current home projects underway so I paid for installation. The installers did a great job and were fast and efficient. I would buy the install again -- totally worth it. The dishwasher is very quiet in the kitchen but we are able to hear it fairly well in the basement. I will probably insulate the ceiling directly below it to isolate the noise. (It's not an issue, but its noticeable in the basement.) Dishes are mostly dry (using default settings which have a dry cycle set) and, like most (all?) dishwashers some plasticware does stay wet. It seems to hold about as much as the 10 year old KitchenAid in our previous house. We were wanting a model with a flatware tray along the top but a couple friends talked us out of it indicating loading the tray took extra time during loading. We don't miss it (could be because we've never had it) but the two flatware caddies in this model are easily removable for either extra space or for loading/unloading which we like. We would purchase this model again.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Machine, Shifty Install Info

    Posted
    1fishcharlie
    • My Best Buy® Elite MemberElite Member

    Salesperson (Garland,TX) was professional and personal (I later called and told mgr I was pleased). However, I was told I had a 3 week out, Monday install between 8 and 12 - then got a call 2 days before (yes Sat eve) and told the Monday delivery/install was 12-4. Think that might screw up a planned workday? Although a Supervisor was to return my call, NO ONE CALLED ME BACK. They showed up after 3 on Monday. THEN informed me that since my old machine was hard wired, they MUST install an outlet before installing the machine ($145) and since it was connected by copper tube (which would easily have connected to the new machine), they had to install a new valve with hose end ($115) or cut the copper tube near the valve and install a hose end ($65) so that they could use the install kit I was required to purchase with the machine. They had me over a barrel on install (reschedule would be 'weeks') so I authorized the additional work. My gripe - Best Buy KNOWS that 99% of the time old dishwashers are gonna need this because of their ridiculous install policy - they should tell you that you WILL INCUR these additional cost (instead of IF you need any additional work you will have to pay. THIS WAS MISLEADING! I could have done this in advance myself and saved $210 if they had been honest about it! I would recommend the product BUT would encourage BB not to mislead customers in cost and timing of install and would encourage their install company to address callbacks with supervisors. I would also warn POTENTIAL BUYERS THEY WILL BE PAYING ABOUT $210 ADDITIONAL AT INSTALL! Should anyone file a class action against BB for faulty practices, please let me know!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good but not Great

    Posted
    Greg
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After scouring the earth looking for the best dishwasher for a reasonable price, I settled on this model. Based on the specifications and price, it should have been incredible, but it falls just a hair short in several areas. Here's my summary: Pros: -Does a good job cleaning dishes -Is very quiet -Dries dishes well -Easy to operate -Display on the front is very handy Cons: -Takes 2.5 hours for a "normal" cycle with dry -Gets a soap scum layer on the door using even premium wash packs and rinse aid. I've found running the rinse aid on the highest setting helps. -The pump has gotten noisier over the first month of use. I couldn't even hear it when it was new, but now the pump makes some noticeable noise when operating at the start of each cycle...not loud but definitely noticeable, and definitely louder than the sound rating. -Manual suggests running the nearest faucet for hot water before starting the washer, so you waste 5 gallons of water so it can use 4 gallons to do a good job on the dishes. -Racks are hard to load soup bowls in. They tend to fall over nearly flat pretty much anywhere you put them. -Clearance on the lower rack is tight for large casserole pans even with the top rack all the way up. Forget about putting serving utensils in the main silverware basket as they hit the arm. -Top rack is not removeable. All in all, it's still a very good dishwasher. I'd buy it again, but it could still use some improvements.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    More Quiet than a ninja

    Posted
    BurtReynolds
    • My Best Buy® Elite Plus MemberElite Plus Member

    We have recently been very fortunate with our choices/purchases of appliances the past few months. After much research and a price match of HomeDepot, we decided to spend a little extra and go with this unit vs the Bosch or similar. We made an excellent decision. Our biggest concern was wet or damp and smelly dishes/dishwasher. One of the reasons we wanted this model was that it has a heating element to aid in the drying process. We do still use the jetdry product, but we recently purchased a Samsung at our other house and even with the jetdry we still had wet dishes and a smelly dishwasher. this unit has decent capacity and adjustable sections, but everything else is amazing. The Good: -More silent than a Ninja - you really cant hear it, my dad has a Bosch and you can kind of here it, not this one. -excellent settings and automatic detection setting actually works. -Heating element and ability to dry dishes. -Wash time is decent depending on what setting you use. -Says clean on front panel when done and shows remaining time by using a graph like display. -Hidden buttons(if you have kids) and locking function -Excellent finish and look The Bad: -the padding around the unit is annoying when you are trying to install. but most have this. Just had to find something not to like.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Smart choice for a dishwasher

    Posted
    bdh74
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We had a 17 yr old KitchenAid dishwasher that still worked fine, only thing that showed it's age was the color (bisque) & a few of the tines had broken off. I researched dishwashers online & it came down to KitchenAid & Bosch. What sealed the deal for KitchenAid is their dishwashers still have a heating element for drying. I read too many reviews with complaints that the european dishwashers without a heating element do not dry the dishes so I didn't want to take a chance. And since my last KitchenAid was still going strong after 17 yrs, I thought that was a good sign. This dishwasher cleans well, I leave the door shut for quite a while after it's finished & that lets the dishes dry completely, It's also pretty quiet at 44dba. I like that the top rack is adjustable height wise, but haven't had to adjust it yet. Only complaint is it seems like I could fit more in the top rack of my old dishwasher vs this one, not sure why that is since the layout is almost identical. I liked the clips for wine glasses on the old dishwasher better, the stems actually clipped into place, with the new one they don't actually clip the stems so to me it's not as secure. Don't know why they changed that. But overall so far am happy with my purchase, just hope it lasts as long as my old one did!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Quiet and great looking machine

    Posted
    BargainHunter
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My biggest feedback is not so much on the dishwasher but on the great customer service I received from Best Buy during my experience. I actually bought this as an open box item, and got a GREAT deal. Was willing to accept a slightly flawed exterior as long as it worked, figuring it would work way better than a cheap model for the same price. The free installation deal running with this brand extended to open box purchases...bonus! But unfortunately, it was overlooked that the pieces needed to install the machine in my home were missing until they came to install. I called the store where I purchased it, and to compensate for their mistake, Best Buy offered me brand new in box dishwasher, at the same cost I paid for the open box, damaged model! WOW!!! That is above and beyond taking responsibility for an error. Awesome customer service, Best Buy! As for the machine, I've only had it a short time. It's is QUIET and cleans the dishes well. I do rinse them before loading and use a finishing agent as recommended. I like that it has a heated drying cycle, too. It looks great with my other stainless appliances from another brand (I wasn't about to buy Samsung dishwasher again after mine failed 1 month after the year warranty ran out!) I appreciate the buying experience and the product I ended up with.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Wonderful DW and Best Handle - No Red Dots on Ends

    Posted
    AMGardener
    • My Best Buy® MemberMember

    Purchased due to best marks on Con Rpts, this dishwasher has lived up to our expectations. I was happy to find this model KDTM354DSS on KitchenAid's website, so that I could specifically request a dishwasher that does not have the red dots on the ends of the handles. I asked why KitchenAid had started making their dishwashers with handles that have red dots on the ends, and I was advised that this is because LG started making their dishwashers with the curved handle that is on this model. True, it matches our 2016 LG French Door refrigerator (the only model on the market that fit our cabinetry). However, in my opinion that reaction to a competitor's imitation makes as much sense as buzz-cutting your hair because somebody else got your pretty haircut. This dishwasher's curved handle has a better look (pretty, rather than utilitarian and unnecessarily noticeable) and a better feel (smooth, rather than rough) than the handles with the red dots. We are glad that we got this one with only two racks, and no third rack on top. The clearance is better on this two rack model for items that we wash commonly on the top rack (I checked this out it the store). This dishwasher is very quiet, displays its status unobtrusively on the front, and cleans well. We are very happy with it.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Great Dishwasher. TERRIBLE Installation!

    Posted
    DrDan

    This dishwasher replaced a high-end Bosch which pooped out on us immediately after the 5-year warranty expired. This Kitchenaid unit is a nicer design than the Bosch. Very clean and nicely put together. I really like the display panel on the front that lets you know if it's OK to add more dishes. The unit is very quiet, but not so quiet as the Bosch. So the Kitchenaid dishwasher is easily 4-5 stars. However, I have taken off 3 stars for the Best Buy installation. Because the circuit breakers in my house are not all labeled, the installer couldn't figure out which one to switch off to do the install. Because I was at work I couldn't help. So, he ultimately put the dishwasher in the dining room and left. When I got home from work at 10 pm I removed the old dishwasher and installed the new one myself. Not so hard if you have the install kit and the instructions handy. So, great dishwasher, worst installation process ever! Think twice before letting this company do an installation for you.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice replacement for my old Kitchenaid dishwasher

    Posted
    Dimitri
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My 12 year old Kitchenaid dishwasher was acting up in a few ways and seemed like it was on the way out so this was a replacement that looked almost exactly like my old one with the exception of the front display that lets you know what stage the dishwasher is in ( washing, rinsing, etc) I love this feature!!! and always wished my old one had something similar. This new one is also very quiet- I read in reviews that people could hardly tell it was running and I must say that is true- super quiet. Some of the internal baskets/gadgets are not very useful so I pulled them out. There is one on the back of the top rack but it takes up too much space away from regular dishes. The knife holder on the side is the same way, don't have much use for it. Also, the lids for the flatware have holes where you can slide the handles of the spoons, forks, etc in the holes but my flatware's handles are too big for the holes so that is also not useful. Another improvement over my old dishwasher is the soap/rinse aid dispenser. Whoever designed the old one did a pretty poor job of it. The new one is greatly improved. So far loving this machine because it cleans well and is so quiet, which are top priorities for me. Only complaints are the new fangled gadgets that have been added that don't seem very useful, and probably add significantly to the cost.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Big disappointment

    Posted
    Julie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this dishwasher based on Consumer Reports and customer reviews, it was supposed to be high end. Unfortunately it wasn't on display to look at. When I got it, I was frustrated that the tines were so close together that many of my dishes wouldnt easily fit . I had to place large bowls between The rows instead of between tines. This caused me to load it in such a way, that it held fewer dishes then needed. The product description mentioned power washing for baked on pans in the back and in the front corners. But there were No jets in the front at all to clean anything placed the way the manual instructed! The manual was for more than one dishwasher and the person writing the online product description had incorrect information. The power washer in back required pan placement in such a way that half of the bottom rack is used up by one pan. This power washer and the power dry both failed within a few months. Because the dishwasher was not built as advertised, I asked for an exchange instead of repair. Although I was unhappy with the product, I was thrilled with the store's customer service.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Had to cancel order

    Posted
    DaveP
    • My Best Buy® MemberMember

    My low rating owes to quality control by Kitchenaid. This unit was delivered to me twice and twice it was broken on arrival. In both cases, the item appeared to be packaged broken, presumably by Kitchenaid. This was especially true of the second unit. The right door hinge was bent inward, such that the door was hard to open and close. The metal hinge does not look easily bent, so I'm guessing considerable force was used. Remarkably, the carton in which it was packaged had no damage in that area whatsoever. The drawer inside was also broken. BB scheduled a third delivery, but after Thanksgiving for an order made Nov. 1 with items listed as in stock. And I don't see how they could guarantee that the next item would not be damaged, given that the cartons didn't show evidence of damage. I cancelled my order. The contracted installers were great both times. I wish I could say the same for BB service. It required a great deal of persistence to cancel the order or even to talk to a live body. Ugh. Thanksgiving plans are ruined. Because they hauled away the old dishwasher before finding the first new one to be broken, I am without a dishwasher. I'll live but I can't recommend Kitchenaid products to anyone, at this point.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Poor customer service but good machine

    Posted
    Frank
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We have had our KitchenAid dishwasher only 2 days but we love it. Extremely quiet. Easy to use. Cleans well. But.. On Jan 15 dishwasher was delivered but was damaged. This came to light when my appliance installer (not Best Buy installer) removed it from the box. I chose to use my own local appliance repair company to install. An Undamaged replacement was delivered on Jan 18. My appliance installer returned to my house to install the replacement. As normal, the appliance installer charged his "service call" fee of $59 for this first visit. This is standard practice whether or not an appliance is repaired or worked on. On Jan 16, I spoke to a Geek Squad agent who gave me a Case ID number. He said to call back after the install to receive compensation for the initial service call fee. I called Jan 20 and Geek Squad said there were no notes in the file and they would not provide compensation "at this time". So, BB delivers a damaged $1,000 machine that could not be installed; I am responsible for paying the appliance installers "show up" fee even though initial call to geek squad indicated BB would cover it. Seems everything is the customers fault/responsibility. I recommend the machine but not the vendor.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    This model will get your dishes really clean!

    Posted
    Snappeddragon
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We've been very happy with this model. It does an excellent job of completely removing all food residue from dishes without redepositing it elsewhere (which was our main complaint with our previous model). It's so nice to run a load of dishes without getting junk stuck all up inside the drinking glasses! The power wash feature is great for casserole dishes with baked-on gunk! The Pro-Dry feature works well, although there will still be a few drips here and there on flat surfaces. The manual recommends not putting plastic ware on the bottom rack when using Pro-Dry and this is true. It gets hot! Soft plastics will melt! There can be a little bit of soap residue on the backs of bowls and stuff, depending on how "hard" your water is. This is minimal though, as long as you keep the rinse-aid full and use dishwasher cleaner once a month or so. I like how easy it is to customize the silverware racks, as well. You can move them around wherever you want; you can have individual slots for each item, or you can pop the tops off and load the silverware free-style. Lots of options. Bottom line: The model will get your dishes clean, which is obviously the most important thing to look for in a dishwasher.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A Clean, Sleek Upgrade

    Posted
    RayM

    The delivery from Best Buy went great. Installed it myself and it's a standard installation, the only warning being that the control panel is made of fairly soft plastic and you have to be very mindful of the under counter mounting screws hitting it. It may be safer to go with the side mount, which is what I did. Only ran a few loads so far but I will say the machine is very quiet, about equal in sound level to the fridge when it's running. No surprises, everything comes out clean and dry, using Normal wash and ProDry. It's such a solid machine, that the small deficiencies really stand out. The knife caddy thing pops off the bottom rack if you look at it funny. The utensil baskets look like low quality molded plastic, and don't look like they will hold up. Time will tell. Also the little basket on the top rack should have a lid so you can wash small plastic items. That would make it actually useful. It seems the designers went 9/10 of the way to make a truly excellent product. Hence the 4 star rating. Still I would recommend it based on my experience so far.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    quiet, sleek and good cleaning

    Posted
    hearMe2
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I had been nursing a previous kitchen aid that is 10 years old. Finally my smarter half said we need a new unit. We wanted a heater and didn't want to wait for fan drying like in other brands. We didn't want a grinder as the last unit had one and it and we found too many plastic pieces inside. We previously had a third shelf, but I learned that we occasionally put knives on that shelf, but basically it was empty and wasting space. This new two shelf unit has munch more room and has a knife holder on the side. I measured 48db in an echo oriented kitchen. We are satisfied and as the better half is satisfied. We got the extended warranty as we always do with modern electronics and appliances. The unit was on sale with free shipping and installation. We had to buy an attachment kit. Three weeks later the price dropped another hundred dollars and best buy gave us a refund since we are elite members within a 30 day return period. Nice product and service.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Finish is HORRIBLE

    Posted
    Joni
    • My Best Buy® Elite MemberElite Member

    After installation and warranty, I spent $1200 on this Kitchenaid Stainless dishwasher. Immediately, the stainless had problems. Despite promoting the "touchfree stainless" as a wonderful feature, it cannot be cleaned by any product. There are permanent streaks and drips that cannot be removed. Kitchenaid will not do anything under the 1-year warrantee. They hide behind the "30-day rule" for cosmetic issues. This is NOT A COSMETIC ISSUE, but rather a function of their poor quality. I have 18-year old stainless appliances that look as good as new, but the Kitchenaid looked horrendous after 2 weeks.

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Hello Joni, thank you for your review. We sincerely apologize for the concerns with your Dishwasher and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rating: 3 out of 5 stars

    Kitchenaid architect dishwasher

    Posted
    philbr41
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This dishwasher cleans well for the most part. It is very quiet. They tell you to download the manuals but for my model thy haven't uploaded them on Kitchenaides Web site. I do not like the baskets, neither of them. If all you have to wash is flat plates, saucers, and small wine glasses you'll do fine. Anything else like pans, especially 9 x 13 casseroles, them you're out of luck standing the on edge, Also, on the bottom rack you cannot flatten the guides to load large items like slow cooker pots. The silverware baskets are three parts with the small front one being nonremovable.If you put anything in that basket it will NOT come clean. They push separating your silverware into individual pieces through the tops of the baskets but if you have a large family there are not enough slots. The baskets themselves are odd sizes. It does have a very good selection of cycles.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice Upgrade

    Posted
    Arch
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had a top of the line KitchenAid dishwasher and it lasted over 15 years. This new dishwasher has nice upgrades from the older unit like stainless steel wire racks so if the plastic coating is cut, the metal won't rust. Also the control panel seems to be built better as my old unit had bubble buttons that would eventually break. It has similar features as the old unit like the self cleaning filter and the 2 position upper rack, but it also has some added features to aid in stacking more items in it. It is super quiet but I can't say it much quieter than my old unit. It cleans really well so far, and the front display is informative and let's you know where it is in the cycle and approximately how much time is left for delay which is what we use most of the time to make use of the cheaper electricity at night. Overall it has been a good unit so far. I hope it lasts as long as the first dishwasher.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not the best

    Posted
    Condolife
    • My Best Buy® Elite MemberElite Member

    I bought this bc I was told kitchenaid was the best for the money and reviews were great. I really tried to keep this but I just couldn’t get used to the things I hated. it was quiet, pretty, I like the front visual of what cycle it’s on. The top drawer rolled very smooth and it had lots of little extras to hold all sorts of difficult items. Those pros did not out weigh the cons for me. It did not dry the dishes. I had to let it air dry all day or hand dry. It was also smaller inside. I could not fit my big skillet on the bottom rack or even large utensils without hitting the top rack and getting stuck. I felt we were running this after every meal. Family of 4. I went back to the whirlpool w a heating element and more room inside.

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Hello Condolife, thank you for your review. We sincerely apologize for the concerns with your Dishwasher. We are sorry if some operating characteristic or features were unsatisfactory. KitchenAidBrand

  • Rating: 2 out of 5 stars

    Annoying racks, doesn't get the dishes clean

    Posted
    sleepydog
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We returned it. We were hoping to like this dishwasher at least as much as the one it replaced, but unfortunately we do not. Bad things about it: - It doesn't consistently get dishes clean. After an ordinary load, there's usually one or two items with caked-on residue and a dirty spoon or two. Our old dishwasher always got everything clean. - The sliding bottom rack seemed like it'd be nifty, but it doesn't stay how you set it. - The silverware baskets are 2 flimsy separate units and they don't stay in place. - The ball bearings on the upper rack are supposed to be an improvement over the wheels, but the sound the rack makes sliding in and out is like fingernails on a chalkboard.

    No, I would not recommend this to a friend