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Rating 3.6 out of 5 stars with 70 reviews

66%would recommend to a friend.

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66%
would recommend to a friend
Page 4 Showing 61-70 of 70 reviews
  • Rating 1 out of 5 stars with 1 review

    Walk away

    Posted .

    Ice maker failed within 6 months and two months later it is still not working! Kitchenaid has sent a repairman no less than 5 times all to no avail! The repairmen have no idea of how to work on this product and are required to call a "tech" hotline. The ice maker has been replaced, didn't work. The control panel has been replaced, still no ice! Service calls tie up whole days with 4 hour windows, as bad as AT&T! KITCHENAID customer service is horrible and it takes forever to get through only to be placed on hold for interminable periods with no positive outcome. Next time I'll go with LG!

    No, I would not recommend this to a friend
  • Rating 2 out of 5 stars with 1 review

    Returning the item

    Posted .

    We are returning because it is noisy and sounds like it is going to break any day. Also, the seal on the left door is already not working.

    No, I would not recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Buy Something Else

    Posted .

    I purchased this appliance in May 2014 and within one month the compressor failed. I contacted Best Buy and a Geek Squad technician come out but said that replacing a compressor was not within his ability and I would have to contact KitchenAid. KitchenAid customer service was horrible. I was on hold for an extended period of time and then the representative said that the soonest they could have a Technician respond was four days later and that was just to diagnose the problem. Then they would have to order the compressor and return to install it at a later time. It did not matter to them that a Geek Squad Technician already diagnosed the problem. I then contacted Best Buy about the problem and they had a new appliance at my home the very next day. In August 2014 I noticed ice buildup on one side of the interior freezer door. I contacted Best Buy and they sent out a Geek Squad Technician who diagnosed the problem as a bad freezer door seal. Best Buy ordered the part and the Technician returned the following week to make the repair. About three weeks later we noticed that the ice buildup problem was happening again on the same side of the interior freezer door. We contacted Best Buy and they transferred our call to the Geek Squad who wanted to come out a second time to fix it but we told them that we didn't want to deal with KitchenAid customer service or their appliance anymore. Best Buy was good enough to offer to refund our money so we could purchase another brand. Best Buy treated us pretty well through all of this but they should stop selling KitchenAid products in their stores.

    No, I would not recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Durability and Warranty Issues

    Posted .

    Hello, Purchased this top end unit (KitchenAid Signiture Series French Door Refrigerator) and 10 months later it stopped working. Under warranty, but warranty repair process through KitchenAid is long and frustrating. Five weeks into process and 4 service calls without a fix. Love the look and the features of this model, but it failing after 10 months of use is very disappointing. Issue: Freezer barely gets below freezing, top unit doesn't cool and ice maker stops working. Repairs to date: Replace two fans, control board and some switches. Next service date scheduled starts week six without a refrigerator and no rental is offered. Warranty service people are professional and nice, but the process is basically we'll keep replacing parts and working on it until every possible repair scenario is exhausted and then we'll consider other resolutions. Not sure how long this will take, but speaking of exhausted...we are tired of this situation. My advice, Bing "Number of Complaints against X appliance" and look for appliances with the lower number of complaints. If we would have done that we probably wouldn't have bought the KitchenAid unit we did as it has lots of complaints. We would chill out, but alas we don't have a "chilling unit". :) Thankfully it didn't wait until one day after warranty expiration to fail, that would have cost us, the way things are going, more that what we paid for the unit and we still might not have a working refrigerator. Small miracles.

    No, I would not recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Beautiful appliance, useless icemaker

    Posted .

    Since my original purchase in 11/2012, I am now on my second unit - the first unit had 6 service calls then was replaced - I am on my 5th service call now. The ice maker when it does work, which is rarely , can't keep up with consumption. When it's not working, 80% of the time, it leaks water from various locations. I would NEVER recommend this unit. Although KitchenAid has been responsive to these difficulties, I have had to be available (away from work) for a total of 50 hours since 11/2012 and I have had to keep a bag of ice in my second freezer in the basement as I rarely have ice in my KitchenAid refrigerator. The most recent service call, they graciously (said sarcastically) agreed to "pay for the parts" but not the labor. Given the extreme issues, you would think paying service in full would be a given.

    No, I would not recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Terrible Product

    Posted .

    I have had my fridge for less than 1 year and it is starting to rust! I used nothing but special stainless steel cleaner on it too. Kitchenaide has a 3 month cosmetic warranty-that is it!! They would do NOTHING!!

    No, I would not recommend this to a friend
  • Rating 2 out of 5 stars with 1 review

    Freezer problem

    Posted .

    I give this refrigerator a fair rating because I like a lot of the features and look of this fridge but I have had issues with the freezer. I have had frost issues since new, the freezer has had frost build up. Had it worked on twice then Whirlpool replaced the entire fridge and I had the same issue with the freezer again. Many people may not notice this but look on the sides of your freezer door next to the door seal and you will find frost. My conclusion is that this fridge has a design problem. Whirlpool is going to refund my money after I have made so many complaints I am disappointed that I have to go through the trouble of replacing my fridge again.

    No, I would not recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    DO NOT BUY

    Posted .

    We bought this product May 2013 and have had nothing but trouble since. The water filter has not worked since a couple months after we had it delivered. It leaks so bad that there is water all over the inside of the refrigerator. Best Buy came out at least 6 times and replaced it 4 times BUT since we did not buy the extended warranty through Best Buy they would not replace the refrigerator. Who would think you buy the TOP of the LINE (the salesman at Best Buy words!) you would need an extended warranty! So we bought the extended warranty through Whirlpool and now we are on our second time having the same problem fixed! Whirpool customer service is non existent and down right rude. When I asked to speak with a manager they put me on hold for 20 + minutes. I explained the whole story to Ricky the manager and he said that they don't have access to Best Buy service records and told me I was "doing the wrong math" since Whirlpool is only on the second repair and it must be repaired 4 times before they will do anything. I would not recommend buying any Whirlpool product for the simple fact they do not stand by thier products!!!

    No, I would not recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Damaged product

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    Posted .

    My kitchenaid refrigerator showed up damaged with a 1.5 inch scratch.

    No, I would not recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Mine ran solid for 2 years....

    Posted .

    ....then it died. Out of warranty and didn't get a extension due to my string of luck with other fridges in the past (both lasting 10+ with little to no maintenance)....Apparently I got one of the good ones :-P Doesn't really mater because both the icemaker and the compressor have leaks that cannot be fixed....If you do buy this fridge, get the extended warranty so you can at least get a replacement when this one goes out. Still not convinced? just google the product #. Zero issues with Best Buy, btw. Even got a discount on it when i bought it.

    No, I would not recommend this to a friend
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