Main Content

Customer Ratings & Reviews

KitchenAid - KV25G0XER Professional 500 Series Stand Mixer - Empire Red-Angle_Standard

Customer rating

Rating 4.8 out of 5 stars with 7152 reviews

98%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 2, showing21-40 of 7,152 Reviews
  • Rating: 4 out of 5 stars

    Good mixer!

    Posted
    sandjumb
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is a well-built mixer, which I highly recommend. This mixer has been discontinued, but you can still get it. I've only used it once to make hand lotion, which would normally make this review irrelevant, however I feel it is relevant because of my experience. While reading the reviews, I read where someone said the whisk attachment turned their mix grey because the whisk was hitting the bowl. I had the same issue without the whisk hitting the bowl. I washed and dried the bowl and all attachments before using them. When finished making my first batch, the lotion directly underneath the whisk had grey streaks through it. I'm not sure why as I had approximately 1/4 inch between the whisk and the bowl. I've not used it since, but my gut feeling is that something leached and it will probably go away after a couple of uses. I'm making hand lotion and the grey stuff really won't matter like it would in a cake batter, etc. That said, fit and function are fantastic and I still highly recommend the mixer with the side note about the leaching of color into the mix.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    My family's first mixer

    Posted
    Fido13
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've read so much about these mixers over the past few years but never decided to invest in one. Finally, I settled with this one. A few regrets: I wish I'd paid more attention to the fact that this thing does NOT reach the sides at all, or the very bottom of the bowl. It would be fine if it was easy to scrape the sides and bottom into the mixture and turn it back on, but this one doesn't tilt backward, so I still haven't figured out an easy way of taking off the mixing attachment to move around the product inside. The worst part is having to turn it off and remove the mixing attachment before removing the bowl. Pulling the mixing attachment down an inch means putting it back into the product and having to scrape it all off again. I would have preferred a machine that tilted, but that's my bad. Further, id prefer that a $200 machine come with a scraper attachment for the mixer that I see on sale nowadays. It does its job, and I no longer use a mixing machine by hand, but it's frustrating to say the least

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Another disappointment

    Posted
    Bladerunner
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is the second KitchenAid mixer I've bought and it has been another disappointment. My previous KitchenAid was a tilt-head that worked quite well for about a year before becoming noisy and wobbly. It sounded like the bearings were going to seize at any moment. I've had this mixer for just over six months and now when I run it there is a high pitched whine and it labors to mix. It sounds awful. The lift-stand also does not bring the paddle or whisk in close enough contact to the bottom of the bowl resulting in very poor mixing results. Trying to whip a cup of whipping cream is impossible - the whisk barely makes any contact. I have better results with an electric hand mixer or even just whipping by hand. I'm in the market for a new mixer, but I seriously doubt I'll be giving KitchenAid another try.

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Hi Bladerunner, Thank you for providing feedback on your Professional 500 Series Stand Mixer. We are sorry to learn you are experiencing this issue. Please contact KitchenAid directly at 1-800-541-6390 for further assistance. KitchenAidBrand

  • Rating: 1 out of 5 stars

    It was a big disappointment after opening the box

    Posted
    Audrey

    After purchasing this stand mixer, I was really excited that now I could easily make dough with it. But when I received it yesterday, I was really surprised on the fact that it looked like a used product. I found lots of scratches on its wire whip and the flat beater where they hit the bowl. Moreover, the flat beater's coating was chipped off and its powder was falling from the chipped area. Since I was planning to use this machine right away, this powder could be added into my bread if I did not notice it. Now I have to wait till my husband's day off to return this huge machine (since it's too heavy for me to return it by myself). Great disappointment after figuring that I received a used product and too sad to wait till next weekend to make bagels. I would recommend people to buy this product from offline.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    The design is very nice

    Posted
    Creepshowfan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I work in a restaurant with our own in house bakery, so I’ve used a professional grade mixer before. That being said, I wanted this model for its mounting design for the bowl, as it is closest to what I’m used to dealing with at work. So far I’ve only made bread doughs using the hook, but let me tell you this machine makes kneading dough SO MUXH EASIER and fun too. I love using this to bust out a batch of home made pizza. It’s super easy to use, easy to clean. Love it. Some cons: It’s loud. Very loud. Very noisy. Very very noisy.... The mounting system for the bowl is not the easiest to set up, its takes some pressure and elbow grease to lock it into position. The inside of the mixing hooks are not coated with protective covering so the insides can rust if you don’t keep them dry after washing.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Broke After 5 Mins of Use

    Posted
    xfive0
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bake a lot and always wanted a kitchen aid mixer, because they are considered the best. I had another brand mixer for over a decade, , but wanted the best. I was severely disappointed after using it for only 5 minutes it stopped working. I returned it to the store for an exchange, and was told it would be shipped to me within 5 days. I waited 5 days and did not receive my mixer, called customer service only to be told that the order did not exist. I had to go back to the store. There I was told that the order was not properly entered into the system, and I had to wait another 7 days. That's where we are now I will keep you posted if and when I receive my replacement mixer. I know occasionally products are bad, but I expected better service from best buy. I have shopped with best buy in store and online for over 12 years, and this is the first time this has happened. I hope customer service will improve.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Best blender out there

    Posted
    kwebbster
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We had purchased several other blenders from different companies and lower models of this brand but were unimpressed with the power and lack of capabilities. This one, however, is the one to get if you do a lot of cooking and need more capability than just mixing. First, this thing is a beast, I think it weighs more than my car! But it is solid and gets the job done without bogging down. The bowl holder was a little difficult to get used to at first (it has a "holder" on the rear of the bowl and on the mixer). We got it figured out though. The accessory cover is also attached to the blender, unlike lower end models which I would lose quickly. The blender did an excellent job of both mixing materials for my wife's recipes and also at kneading some dough. The accessories (sold separately) get a lot of her other jobs done quickly without issue. The appearance is very professional looking and looks to last a long time, hopefully. It was a very good purchase and is worth the price. Good Shopping!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best mixer I've owned

    Posted
    RalphieB
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    For years, my wife and I had cheaper mixers (e.g. Sunbeam). They generally worked OK, and the motors held up fine, but the stands always seemed to break on us. They also weren't much to look at. After seeing this Kitchenaid mixer go on sale, we decided it was time to step up to a nicer and better-built unit. We have not regretted the decision - this mixer has handled everything we've thrown at it, the stand and bowl clamping mechanism are rock-solid, and it looks great too! The included beater accessories are also well-made and work great. If I had to find one thing to pick on, it's that the bowl capacity isn't huge... for bigger/double batches on some recipes, a little more capacity would be welcome. But apart from that, I'd highly recommend this mixer.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Product

    Posted
    Colin
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had been looking to buy a mixer like this one for a while, I had been reading reviews about it, and everything seemed good, like the the people whom had previously bought this product really liked it. Then bam Black Friday happened and it went on sale. So I bought it, I had it shipped to my house instead of trying to fight the crowds of people that I am sure stand in line at there nearest Best Buy locations for a while. The site said I wouldn't get the product until the 2nd of December, which I was ok with waiting, but it actually was delivered on the 30th of November so that was even better. I immediately opened the product and used it to make cookies for a party that I was going to...... this mixer is amazing! It did everything that the site and the reviews said it would It mixed the cookie batter without an issue and thoroughly. I have only had the mixer a short time, but I can honestly say that I am impressed with the overall capability of the product.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    It is BIG.

    Posted
    Kitchie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I love Kitchen Aid mixers. They are so good at getting things smooth with little effort on my part. It does an excellent job creaming butter and sugars for my Christmas cookies and in less time than my old mixer. It mashes potatoes beautiful. The only reason I gave 4 stars is its size and its tendency to heat up and stop while I'm working. It takes up a lot of room in my small kitchen. I didn't realize it was so big before I bought it. (my bad) It has a tendency to not want to turn back on when I pause to add ingredients. The manual says this is normal and due to heating up. I did not have this problem with my last Kitchen Aid. I would recommend to a friend who does a lot of large recipes or bread.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Kitchen Aid mixer

    Posted
    EddieB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is my second Kitchen Aid mixer I have owned and I have to say the first one was much nicer than the new one. My first one was a four quart, tilt back head at 325 watt. It worked perfectly for more than ten years but seamed to be getting a little tired when doing heavy tasks such as kneading dough. The new one is a five quart, 525 watt mixer with the lift bowl. It is extremely loud compared to my older one and makes somes new noises each time I use it. I have to say I am worried about this new unit not lasting very long with the noises it is making now. I should have waited a little while before reviewing this one to see whether the motor holds up or dies an early death. This was an extremely cheap purchase ($200) and was actually $100 cheaper than I paid for my first mixer on sale. Maybe it was not such a good deal after all! Time will tell?

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Noisy

    Posted
    mm94
    • My Best Buy® MemberMember

    I purchased this mixer as part of the Black Friday $199 deal. I couldn't believe the price. I already have the same mixer, purchased years ago, and thought I would get another for my son. I expected the quality to be the same. When I turned the mixer on, it made serious noises and not as a result of the beater hitting the side, etc. The motor was not smooth. Wow, what a shame! Great price, but you need some earplugs to run this one. If you have an older model, hang on to it.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great helper in Kitchen

    Posted
    Sams
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I absolutely LOVE this mixer! It is big enough for all of my needs and still fits on my counter with a white quilted cover purchased to protect it. I never have to scrape the bowl anymore because of the dynamics of the mixer. Have made bread in it and OMG how easy it is!! The dough hook takes care of the mixing and kneading! I have never had a mixer with a non-tilting head, which I quickly learned to use. Always wanted a KitchenAid but never could afford one. Now the prices are reasonable and if you look around, they are always on sale somewhere. I got mine on Bestbuy for an excellent discount and free shipping! This product is one I would highly recommend and this particular size (rather than the larger "6" size) is perfect for the home kitchen.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    More power than my Artisan

    Posted
    thequeen
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this to make Swiss Meringue Buttercream as the bowl can be used over a hot water bath. It seems to handle the long mixing times fine. My only complaint is that the bowl doesn't drop down more to remove the paddle/wisk attachments. I have to lower them into the bowl and slide them out which I don't care for. I guess I'm used to the tilt-head design and how much easier it is to change those out especially when changing between the wisk to the paddle attachment. I've only used it a few times and when I went to turn it on, it didn;t turn on right away. I instantly thought it was broken and moved the power to off and tried again. It took a few seconds for it to turn on. I may exchange this if it continues to be an issue. Overall, I am happy I have a more powerful machine to make my icings and I use the Artisan to mix my cake batters.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Love Kitchenaid mixers,this is my third.

    Posted
    bigdogmom
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This mixer is so far a disappointment .It is a struggle to get bowl right on it's "pegs". Also very hard to put on and take off dough hook and beater and whipping beater.I have always found the kitchen aid mixers to save time and make over all work in the kitchen easier. This one is the exception !!Also arrived with damaged beater,it required two trips to nearest Best Buy store to correct.This store is one hour away. In my opinion a lot of trouble.I was told it could not be mailed after they ordered it.As seniors every penny counts and two trips to fix a problem ,which was not our fault seems too much. Also low bowl means flour and other powdery items fly everywhere. Was told no shield for this model exists. .

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    This mixer ROCKS!

    Posted
    DTPhotoGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    What can you say... it's a KitchenAid mixer. I bought this one as a gift for my wife to replace an older KitchenAid mixer (that still works perfectly!!) that we got for our wedding almost 25 years ago! We use these all the time. At least once a week all year long and during the holidays quite a bit more. We throw parties where we bake gingerbread houses and make ravioli and our trusty KitchenAid mixer is at the center of it all, with the dough hook in place making dough. Really the only reason for replacing the old one is that this one has a larger capacity bowl and a fixed motor head instead of the tilt motor head! This one works perfectly just like the last one. In fact the 25 year old one may end up staying around so we can use two at the holiday season! If you need a solid mixer, this is a solid option!!!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Disappointing quality for a Professional model

    Posted
    Mark
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this bowl lift model because I was familiar with the brand, though a much older model. This model's bowl in particular is much lighter in weight, doesn't fit very well and wiggles around badly during mixing/blending. The machine itself is fine, the attachments are coated or painted rather than brushed metal, no doubt will need replacement when the finish wears off. Noticed the machine no longer comes with a custom spatula for scraping the inside of the bowl either, Big change in quality from older models, disappointing. Thankfully Best Buy had a great sale on before Christmas, if I'd paid anything like regular prices this would have been a return.

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Hi Mark, Thank you for providing feedback on the Pro 500 model stand mixer. We are sorry to learn of this experience. Please contact KitchenAid directly at 1-800-541-6390 for further assistance. KitchenAidBrand

  • Rating: 4 out of 5 stars

    No major problems yet.

    Posted
    Nessus45
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Got a great deal through the "Daily Deal". Only $199.00! I had read several negative reviews but they all seemed to be by people that never read the manual or followed the instructions. I made sure to thoroughly clean the mixing bowl prior to using it the first time. Also made the needed adjustment as the factory setting was a little off. There are great videos on You Tube showing how to make the corrections and how to clean the bowls. Only mistake I made was turning the speed too high when adding flour. Be careful to just use the lowest setting. Have purchased a mixing shield and am waiting for its arrival to further prevent any splashing ingredients. I did have a small problem while mixing a batch of oatmeal cookies. I think the motor got too hot and wouldn't start? I gave it a minute, then it worked fine again.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Happy recipient of the finished product

    Posted
    Key2Hm
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    My wife is already amazing in the kitchen, so anytime she says she needs/wants something for it, I’m on it! When the tastebuds are happy and the stomach is content, who in their right mind wouldn’t want to keep that going. We had a KitchenAid mixer that was lost in a fire awhile back, and we just had not gotten around to replacing it. When my wife finally mentioned wanting another one, I immediately started doing comparison shopping. I saw it on sale at a few places with the same price as B.B., but I’m a B.B. loyal and wasn’t about to miss out on getting the points. The discount along with the season of giving made it a no-brainer to complete the purchase. It was the first present under the tree, and I will be the first one at the table when it’s time to eat whatever it was she made.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for Everyday Use

    Posted
    LREN
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My wife never used a mixer before. She thought it's too big a machine for a simple job. I ordered this from Best Buy online during the 2017 Black Friday sale. I knew she would love it because I had asked friends who had already had one of those mixers in their kitchen. I went to the larger model. Since you are already adding a new machine to the kitchen, you might as well pay the incremental additional cost and space for the flexibility it can offer. It was indeed the case. One year since we had this, my wife is still in love with it. She uses this nearly every day. It offers the flexibility for jobs small (pasta for two) or large. She likes the Empire Red color too.

    I would recommend this to a friend