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Customer Ratings & Reviews

KitchenAid - KV25G0XER Professional 500 Series Stand Mixer - Empire Red-Angle_Standard

Customer rating

Rating 4.8 out of 5 stars with 7198 reviews

98%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-2 of 2 Reviews mentioning:
defective
  • Rating: 1 out of 5 stars

    I got defective product

    Posted
    pavani
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this in Nov 2016 for our new house finally opened it after we moved into new house realized they have sent defective one I want to return it not sure if best buy accepts it it sucks to have a brand new one and not able to use because best buy sent you defective one

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Mixer, Poor Reviews Result of User Error

    Posted
    eliomerta
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this as a gift for my sister on a whim when it was a 60% off deal of the day. I figured it was high quality as its part of their professional series. Once I pulled the trigger, I began researching customer reviews and identified more than a few negative ratings and experiences. Most centered around the mixer's motors burning out within 18 to 24 months of use. I started to feel a sense of buyer's remorse, thinking I may have selected a defective or poor quality mixer. I warned my sister and she looked into it. Her research showed that the negative reviews were a result of user error and misuse, where most of the owners put dense ingredients into the bowl and immediately kicked the mixer into its highest gear. She told me that not doing that would be common sense for anyone familiar with the appliance, and that perhaps those people were not well informed, and didn't read or follow the instructions and recommendations from Kitchen Aid. I gave her the mixer last week and she was able to run a few test drives, which was a treat for me. Her feedback was extremely positive! She loves the mixer, views it as high quality, and is confident it will stand up to the test of time. For background, she's a moderate to casual user. She uses the mixer to cook and bake for others as well as herself, and also uses the mixer heavily for regular, weekly meal prep. I'm extremely happy with the mixer for its high quality as an appliance and gift for my little sister.

    I would recommend this to a friend