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    • Brand Response

      Best Buy Customer Care 

      January 14, 2016

      Thank you for your feedback and taking the time to review Sunbeam - Ultra Power Tilt-Head Stand Mixer - Red. We appreciate your concern and wanted to let you know that there was a mistake in the specifications for this Stand Mixer. The specifications listed that it came with a pouring shield, when in fact it does not. We have since corrected the error with the specifications and sincerely apologize for any confusion or inconvenience this may have caused. We hold ourselves to higher standards than this and want to make sure we meet the expectations created by our product specifications in the future.