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Kodak - ESP 2170 Wireless All-in-One Printer-Front_Standard

Customer rating

Rating 3.5 out of 5 stars with 133 reviews

65%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 133 Reviews
  • Rating: 3 out of 5 stars

    ok but could be better

    Posted
    gadgetminded

    GOOD news first. This was the easiest printer setup I ever experienced in nearly 30 years, as far as software is concerned. My optical drive did not work and I could not use the software CD. I found what I needed on the Kodak website, downloaded it, and it worked the first time with my Vista Home Premium (pick that download, of course). No additional ‘kernal’ or driver files needed. Future driver updates are available for automatic download. Great. It starts up and shuts down quickly. Printing is fairly quick and good quality. Runs well on USB 2.0 cable. Auto sheet feeder and flat bed scanner. Infrequent users who buy this printer on sale (I paid 89.99) will like it. Now the BAD news. The quick setup instruction sheet was big and awkward and needed more words to go with the pictures, which were not always easy to understand. Installing the ink cartridges far in back of the interior was like reaching into the mouth of a hippopotamus. Actually a real hippo could have opened wider and made it easier. Why didn’t Kodak design this with up front ink cartridge slots, like a brand name competitor? The rear, vertical rack for blank paper feels flimsy sliding up and down. Be gentle with it. The LCD display does not move. The color ink seems to be consumed as fast as the black ink even if you seldom do color printing. But then Kodak did not brag that its machine used less ink, only that their ink is cheaper. Hmmm. Frequent users might be unhappy with that. As an infrequent user I can live with this machine until it gives up the ghost, which hopefully will not be soon. I hope the ink pan has more capacity than my last brand name printer, which stopped working only because the pan was full. Servicing it would require sending the machine out of town and the cost would be more than this new machine’s sale price. Instead of polluting the landfill, I gave the old brand name printer to Good Will for no cost and still felt guilty about it. My penance is to write this review.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst printer I've owned

    Posted
    CS56001
    • My Best Buy® Member

    I bought this printer primarily because of the claim that it costs less for ink and because it has a document feeder. What I've found is that the ink runs out much more quickly than my other printer. I haven't seen any savings on ink. I've had the printer for almost a year and I've bought 3 sets of print cartridges. In all fairness, one reason for the quantity of ink I've used is because I've had so much trouble with the print quality. I wasted a lot of ink troubleshooting by repeatedly aligning and cleaning the print head). After a month or two of frustration with the quality of the prints, I finally found out that it needed a new print head. Kodak shipped a new print head which fixed the quality problem, but by this time I had installed my third set of ink cartridges. The entire time I've owned this printer, another major issue remains unresolved--almost every time I send a document to print, the printer stops communicating with my computer. It fails to print about 95% of the time and I am forced to restart my computer to get the printer to communicate again. I've checked all settings and configurations that I can think of to no avail. [My other printer never fails to communicate with the computer.] Well, my third set of Kodak ink cartridges are low on ink and the machine will not print any more until I replace the cartridges. After the print head was fixed, I would estimate that I got less than 100 pages printed with these cartridges. I suspect that the ink has dried out while I was forced to send my prints to my backup printer. I had stopped using it altogether a few months after the print head was replaced because I'd run out of patience with restarting my computer to print. I'll hang on to this printer for the scanning and faxing capabilities, but I think I got a lemon.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice Printer for home use but.....

    Posted
    NikkiG
    • My Best Buy Premier Silver Member

    So I purchased this printer on August 30, 2011 to replace my HP all in one printer. I bought it because it was on sale with a printer recycling coupon of $50 off the price and also because we all know Kodak is supposed to be a good brand. It's been not even 3 months and the black ink cartridge ran out a few weeks ago so I guess that's not bad however, I just replaced it with a brand new black cartridge I bought from my local best buy store and I am now getting no black ink on the page. I calibrated and cleaned the print heads and printed a test page 3 times to no avail. All the test page printing did was waste my color ink which caused my color ink to finally run out as well. I just found out the biggest con of this printer: IT DOESN'T LET YOU PRINT WITHOUT BOTH CARTRIDGES! This is insane, how can I not print black and white text without my color cartridge? For this to be an "office" series printer, don't most businesses print in black and white? so you are telling me if I hardly ever use color ink, I cannot print without color ink in the printer? Big negative! However I will say customer support was great. They walked me through trouble shooting and even shipped me a replacement color ink cartridge free of charge. All I have to do is ship back the old color cartridge once the new one arrives within 3-8 business days. Overall, the printer is not a bad buy, just beware if you are not going to use a lot of color ink I just think it's a waste to buy a printer that doesn't allow you to print with a full black and white ink cartridge without a color cartridge. Just my 2 cents!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great printer...great price!

    Posted
    fireinthehole
    • My Best Buy® Member

    After doing much comparison shopping online, I went into the store expecting to buy a completely different printer. I was a little leary about the reviews that this printer recieved, but so far my own experience has been a good one. The deal Best Buy has going on with trading in your old printer for $50 off the new Kodak printer is what changed my mind. I was just going to throw away my old printer, so being able to save more money on top of the sale price was fantastic. I would suggest printing out the full page coupon from this site before going into the store. The actual setting up of the printer was very easy(my wife did it all). We were expecting that the wireless was going give us some problems...but none at all. My wife did get a little frustrated with adding the printer to our computer...but probably from not being to sure of what we're doing. Once she "accidently" figured it out, everything has been smooth sailing. The printer is a little noisy when first warming up, but no more so than our last lexmark printer. Black and white printing is very fast and pretty quiet. The color picture prints do take a while longer but turn out very well...very clear and crisp(unless my picture was already grainy). It is still too early to tell how long the ink will last, which I did buy extra of right away just in case. But the price of the ink is already less than our last printer.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't buy Kodak

    Posted
    Kodacrap
    • My Best Buy® Member

    I Bought an esp2170 in September, and it worked fine for several weeks. I had never tried to use the scanner or copier, but a time arose when that became necessary, and much to my chagrin, the copy/scan mode created a black image. Every time. Spent a long time on the phone trying to get it resolved with a dude that could not speak English very clearly, and after about an hour of him reading the manual to me ( I guess he assumed that I couldn't read it myself), he agreed to send me a replacement printer. As it had only been in use about two months, I thought I might reasonably expect to get a brand new printer. They sent me a refurbished printer. I never got to the point that I could see if the refurbished printer could scan or copy, because it wouldn't accept the ink cartridges from the original printer. So I called again, and again an outsourced employee with poor English skills read the manual to me. Finally it was decided that I needed a new print head. Print head arrives, nothing changes. Still an error message. So back to the phone. Now I'm about three weeks into this, awaiting new Ink cartridges this time, and wondering what Kodak has done with all the money they saved by outsourcing their customer service. Clearly they did not invest it into their product design or manufacturing. I'll never buy a Kodak product again.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst printer I've owned too

    Posted
    ChristineT
    • My Best Buy® Member

    I'm having the same issues as Jessih and several others, didn't even read through them all to realize we are having the same problems. I have owned a few different printers but never had problems like this and so soon when it's still practically new. From the beginning it was using too much ink and I just use it to print out bank statements and copy a few recipes. I started printing in draft to save ink but it also started giving me the jammed paper signal from almost immediately even though there was no jam. I'd have to hit the OK button a few times or power off and on to reset. The ink cartridges give an actual output of less than one-third of what they claim to be able to print. I wrote the date on the last two cartridges I put in to see how long they last with my occasional printing. The last color cartridge lasted less than 2 weeks before I had to get another - it's supposed to print 275 pages but it only gave me about 50 pages. Now it's not printing at all anymore even with 2 almost full cartridges. I just replaced the black cartridge 5 days ago and it's almost half empty - after only printing about 10-15 pages and trying to calibrate and clean ink cartridge - I'm getting nothing printed now! Wow, what an incredible waste of money. Unfortunately my old printer was jamming often after a few YEARS (not months like this one) and it seemed cheaper to replace than repair but it doesn't seem so anymore.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Pleasantly surprised at the Quality

    Posted
    bu97
    • My Best Buy® Member

    I got tired of paying a lot for ink and ran across this printer that claims to have a low cost of ownership. Just about for the price of new ink for my Canon printer, I could have an entire new printer (almost...). And then you have to figure in the long-term savings of cheaper ink. So I went ahead and did it! I set the printer up to work wireless - easy setup - worked perfect! I was surprised the setup was so smooth. Since I purchased the printer because of the low cost of printing, I expected the quality to be mediocre... boy was I wrong! The quality was much better than my expensive Canon printer and the print speed was faster as well. We've been using it for a couple months now and love it. Works well, looks sharp and has been overall a good performer. We have not had to replace the ink yet, but I look forward to only needing to spend $10 when the time comes. Negatives: It has required a power off and back on a couple times to reconnect it to the network. But I believe this was a problem with my router and not the printer. I replaced my router and have not had a problem since.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointed

    Posted
    disappointment2
    • My Best Buy® Member

    I was at first very exicted when I bought my first kodak printer. It worked and printed wonderful pictures for a while but then it quit feeding the paper. I went through all the updates with the customer service rep. from Kodak and nothing worked so he had me sent a, what is probably a reburbished one, printer. Once I got that one it printed a few time but then stop. It said it was low on ink and then out so I replaced that thinking that would fix it. But now it's back to not feeding the paper. It starts but then stops. I've spent hours downloading software thinking that would fix it but I'm smart enough to know that it's probably not a software but a part defect. The customer rep who had this one sent probably knew, as does everyone in the company that it's a part defect, that causes it not completely finish feeding the paper through which is why they agreed so quickly to send me a replacement. Needless to say I'm very upset by purchase and how it has performed in the long run. As an artist and a public school art teacher in Georgia I need a printer that prints as clearly and beautifully, as this printer did, but is also reliable, something this printer as failed to be. Also what makes this even worse is that the problems with the first didn't begin to long after I could get a refund from the store I bought it from and now replacement of this one is left up to Kodak and it will only be replaced with another printer with the same problem that the tech guys thought they fixed. I will not recommend a Kodak AiO to anyone and will not buy another Kodak printer. So it's back to Hp and there shotty pictures, expensive ink, but at least it will always print documents that I need printed.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Expected better

    Posted
    jaddmp

    So living in Kodak town and working for them and everything, wanted to throw some $$$ that way when I decided not to get more HP printheads as all I needed was to have a color printer for the kids to print 5 pages per week for schoolwork. Already have a B&W laser printer that does +600 pages per year on a $20 cartridge. First off, the Kodak software won't install unless it actually sees the printer. Which it did on one computer. The next one, it couldn't find it so could not even manually install the drivers. Had to take the laptop down to the printer can connect via usb vs WiFi. Next, after printing 15 color web pages and 30 B&W documents, all the ink was gone. Contacting Kodak to find out if the #30 carts. had the same amount of ink as the #10 starters (80%) was fruitless after may calls and email, just gave up as they kept changing the subject. Finally, the WiFi keeps dropping, thus needing a power cycle on the printer. Which then primes the ink, using it all up. However, the printer indicates that WiFi is connected (blue light and icons) but alas is not. The only help Kodak had was to factory reset and enter the settings again. No luck with that working out. That was the final straw, since the kids and wife need something they can rely on. Back it went. A Brother AIO now sits where the Kodak was, it maintains it's WiFi, has low cost ink and is very quiet.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    This printer is great. Best printer EVER!

    Posted
    stilla
    • My Best Buy® Member

    This printer is excellent. It has all the essentials that is needed such as a document feeder so that you can print more than one page at a time. Not all printers have that feature! The pages come out clear and crisp all the time. The ink is always dry. This printer is really easy to use. Just follow what it says on the screen and you will be alright. The only downfall is that I wish the scanner had higher dimensions so that I don't have to go to a store location such as fed ex for photos. The scanner is really clear and perfect. Looks very proffessional. There's also a numbe you can call to speak to a Kodak customer service representative on the cd rom that it comes with that you can call to help you set up the printer if you have trouble. They are very patient and help you every step of the way. I haven't been able to use the fax yet or the photo but I'm sure it's a no brainer. The printer also has cartridges that are low cost only $10 which saves you lots of money.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not a good Wifi printer

    Posted
    Steve61
    • My Best Buy® Member

    We purchased this printer primarily for the Wifi capability as my family are all using laptops at this point. Our old HP printer is connected to a desktop PC via USB cable, and to print on it from one of the laptops required the desktop to be constantly powered up to act as a print server. The problem with this Kodak printer is that it is CONSTANTLY dropping from our Wifi. The only way to 'wake' it is to power cycle the printer, which takes several minutes. I have spent hours on the phone and chat sessions with Kodak and I'm not able to resolve. The only reliable way to print I have found is via the USB interface, but it takes a LONG TIME from the time you click 'Print' until the printer finally starts printing. So my family is now using our old HP as it's a much faster printer. So this Kodak is going back to Best Buy, and I'm going to get an HP Wifi printer.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible All-In-One, Do Not Buy!

    Posted
    WRKJ
    • My Best Buy® Member

    I had an HP for years, it final blow up in November of '11. I had to have an all in one, I do real estate part time and need to scan documents in. I bought this on a black Friday special for $65.00. It printed fine, but is very noisy. Had no problems setting it up, wireless worked great. It issue is with the document feeder and the scanner. Feeder jams about every 4-5 pages consistently. Once I did have the 25 page document scanned in (had to do it 3-4 pages at a time) I tried to save it and received an error message saying the file was too big. A 25 page document was never too big for my 10 year old HP to save. So I cut it in half, still too big, cut it in half again, still too big. Give me a break Kodak! What's the point of having a document feeder if you can't save a document bigger than 3 pages? Anyway I threw it away and bought an HP Officejet pro 8600, best printer every! Got if from Staples for $150.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Good for photos.

    Posted
    lsugold

    The speed of this printer is rather slow. However, If you're not in a hurry, the photo prints are fantastic. I have only used high quality high gloss Kodak paper. I can't say how good prints are on matte finish paper. Print quality on regular paper is OK to good. However, I have yet to see an ink jet printer that is excellent at printing everyday documents. As for the wireless capabilities, I had no trouble at all setting it up on a Windows Vista laptop. The Kodak software makes the connection for you. The only hiccup I've had is that sometimes after the laptop comes out of sleep mode, it will not connect. Restarting the laptop restored the connection and all queued documents printed. Regarding the Kodak software and driver, i have never liked it because of the way the old activeshare software would hog resources and re assign photo clicks to use it automatically. This newer version of the software is much better. It doesn't hog resources and is not very intrusive. I have not used the scanner section, so I cannot comment on that.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very Satisfied with My New Printer

    Posted
    icrtthru2u
    • My Best Buy® Member

    Okay so I was having trouble with my old HP printer working properly with my new windows 7 laptop. The printer still worked properly and I never had any issues with it in the last 10 years. Sad that I had to let it go. That said. I shopped around and read the reviews and of course looked for the best deal. This printer seemed like a good choice, good reviews, great price and easy to set up. I was printing pictures in no time and the software was easy to navigate and I love it. Plus I can take stills from my videos and print them. Ultra sweet. One day I will use the fax capabilities, that was just an extra for now. I used the trade in and got it on sale. Can't beat that. Plus the ink is half of what I used to pay for my HP ink in a combo box. Happy so far. Good luck hunting for your next printer.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good value -- No Razor and Blade model

    Posted
    BBMElder
    • My Best Buy Premier Silver Member

    The Kodak printers break the traditional "razor and blade" model used by most printer manufacturers -- sell the printer at a low cost and then make money on the ink. This Kodak all-in-one printer with fax follows that same philosophy. You don't pay a lot for this printer and the ink is a reasonable price. The only problem I have had is that it has problems with the paper feed after printing the first page of a multipage document. It wants to pull the paper back into the printer (but this isn't a duplexing printer) and jams at that point. The solutions offered by Kodak have not been helpful. My solution is simple -- don't print multi-page documents. How Kodak is able to make this work is that the print head -- the part that puts the ink on the paper -- is separate from the ink supply tanks. On many other printers, the ink cartidge contains the print head as well which raises the cost of the cartridge. The print heads cost $45.00 online -- so if the print heads fail quickly -- my review will drop to 1 star....

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    I would not recommend this printer at all.

    Posted
    Anonymous
    • My Best Buy® Member

    The big selling point for me was the low cost of ink cartridges. Well I have found that the ink is only good for about 60 pages, even when I am printing mostly black and white documents I am still having to replace the color cartridge. The other issue is that the printheads do not last. I purchased my printer in June of 2011 in November the first one went bad, Kodak sent me a new one. Then in March the second one went bad. Kodak has offered to send a new one again. But the warranty is up in June, then I am on my own. Not a good product at all. I also use up a ton of ink printing off test pages while on the phone with tech support and they refuse to replace any ink for me. The first 5 months the printer was awesome. Downhill after that. Definately stay away from this printer, it will disappoint you!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great printer for the money

    Posted
    David1974
    • My Best Buy Premier Silver Member

    I have been very impressed with this printer. We were forced into buying a new one in a hurry when our beloved Canon died on us. Just wanted something cheap that would do the job, with the intention of buying something better later on. My wife is in real estate and needs the adf for scanning in contracts. It scans great and the software is great too. Setting it up on the wi-fi network to work on two different laptops was a breeze. No need to buy anything else now. Very impressed with the print quality, especially on photos. I've never been a Kodak fan, but this printer has changed my mind. The ink is really cheap too. I wish the color ink wasn't in 1 single cartridge, but the tri color cartridge is cheap enough that it works out just fine. The only complaint is the noise. It is in no way quiet, but it's cheap and has cheap ink, and prints and scans great, so I can deal with the noise.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Very Disappointing

    Posted
    VictorianLilac
    • My Best Buy® Member

    I bought this printer in December 2011 and have used it an average of once a month, generally never printing more than a few pages at a time (mostly internet coupons). I noticed early on that the quality of the printer output wasn't that great. I also noticed that the ink cartridges did not last as long as I expected. The other annoyance is that if either the black or the color cartidge runs out, you cannot print at all until it is replaced. (In old printers I've had, if the color ran out, I could still print black and white). Finally, the paper would get jammed easily, whether it was one page in the feeder or multiple pages. The process of printing is quite loud. The final straw was a paper jam message even when there was no paper to be found anywhere in the printer. I was online with customer service, and they are sending me a replacement printer in the mail. However, I am not at all confident that the replacement will perform any better.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    WORST printer EVER!!!

    Posted
    jessih
    • My Best Buy Premier Silver Member

    This printer does not deserve any stars. I had a Canon printer and I felt the ink was too expensive. Based on Kodak's advertising of lowest cost ink, I bought this one. I print OCCASIONALLY, and after using this for about 5 months, it stopped printing in color. I replaced the ink cartridge, and after printing a few test pages to calibrate it, it still didn't work. I had to contact Kodak customer support, and was informed it needed a new printhead, which they were kind enough to send for free (SARCASM). Installed new printhead, still doesn't work. I'm out of luck on the money I wasted on this printer, PLUS the ink which is pretty pricey to just waste. Do yourself a favor, and buy something that's not a piece of junk. I'll be throwing this in the trash. This is the worst printer I've ever owned.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Kodak ESP2170 is so-so

    Posted
    Saxonapp
    • My Best Buy® Member

    I recycle my paper and print in draft mode prior to printing in normal mode. It is not easy to put in the once-used paper and at times the printer jams during printing. Also, I print much in draft mode [no need for a great print]. In draft mode, many times, several lines of the printing get skewed and I have to reprint in normal mode. In addition, at times when trying to print I get error messages that essentially state "error" or "printer not available". No explanation, no way to fix this even though I shut down and turn on the printer. I have to reboot the computer to fix this. Many times when printing several documents in a row, the printing inexplicably goes to Fax mode or Microsoft XPS Document printing. So, I have to stop and select the Kodak printer. Overall, very disappointed in this printer. I think laser is the way to go - fewer problems.

    No, I would not recommend this to a friend