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Kodak - ESP 5 Multifunction Printer/ Copier/ Scanner-Front_Standard

Customer rating

Rating 2.5 out of 5 stars with 109 reviews

38%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 109 Reviews
  • Rating: 1 out of 5 stars

    Don't Buy this Printer!

    Posted
    MtHoodOrganics

    First let me say we are Pro-Kodak people since my husband worked for Kodak for 23 yrs. We kept seeing the advertisements for this printer and how you save money by the low cost ink cartridges, so when we started a new business in the fall of 2008, we purchased this printer since we needed to print alot of labels for our products. We didn't have any installation problems as others did, but many other problems. We were printing labels for our business and the quality and color were not very good. In addition to color and quality issues, EVERY single time I printed a label, I had to clean the printhead before printing another one or it would print blurry. And after printing just a few labels, I had to buy another ink cartridge. And another. And another. And another. And another. And ANOTHER! No kidding, I spent $90 for ink cartridges within the first 2 months and only printed about 50-60 sheets of labels. I spent more on ink in 3 months than I did on the printer itself. And remember, each time I printed a label, I had to clean the printhead. Talk about frustrating. I was so frustrated and tired of running all over town finding ink cartridges which only a couple of stores carry -and the ones that did only carried the combo pack of black and color mixed so I had to spend $22 every time! A couple other problems- it would jam and sometimes print out blank sheets of paper - just like the other buyers on here have said. I finally convinced my Pro-Kodak husband that we were spending a fortune on ink and asked him to re-connect our HP 6200 series All in One. I've been at peace ever since! And guess what? I am STILL using the same color ink cartridge that I bought 4 months ago in FEB! And I buy my cartridges at Cartridge World and only pay $12.95 (black) $14.95 (color) so they are even cheaper than Kodak's cartridges. Now every time I see the commercial for this printer I get angry because Kodak's claim you save money on ink is surely mis-leading and not true! Oh, I forgot to mention that my HP 6200 All in One only cost $200! And I've never had a problem with it in over 5 yrs! Save your money, don't buy this Kodak printer. It should be removed from the market! www.mthoodorganics.org

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Expected More From Kodak

    Posted
    Christmas1225

    I have been a Kodak customer for over 20 years. I will only have my 35mm photos printed on Kodak paper. Both of my digital cameras are from Kodak and I purchased a Kodak photo printer to make sure they were developed on Kodak paper, too. I thought this AIO would be an upgrade from that photo printer. When it comes to printing photos, I only wanted Kodak brand. For the first time ever, I am very disappointed in a Kodak product. I received this printer as a Christmas present. I couldn't wait to set it up and begin printing... but waiting is exactly what I had to do. The first thing I noticed was that NO MANUAL came with this printer. There is a photo guide to show you how to install the ink cartridges and the printhead, but that's it. For everything else, you have to go to their website. Since the printer works without being connected to a computer, what if you don't have a computer? You can't go to the website without a computer! Maybe I'm old fashioned, but I prefer to have a manual to read through. The first thing I tried was printing a photo from a photo. It came out light blue & white - no other colors. I tried it twice and they were both like that. I went to the website to try and find a solution, but kept getting frustrated trying to navigate around the site. I didn't want to spend a lot of time online on Christmas Day, so I gave up. There is a live online chat option, but again, I didn't have a lot of time to be online on Christmas Day and I assumed no one would be there on a holiday anyway. The next day, I tried the live online chat option several times and couldn't get through because the lines were busy. I decided to try calling and speaking to a live person, maybe that would speed up the process. He had me do several test prints on the printer, and after being on the phone for 30 minutes, decided I had a defective printhead. A brand new printer had a defective part... After installing the new printhead and using several sheets of paper to test the print quality, I finally got it to print nice quality photos. The next thing I tried was printing photos from a memory card. When I inserted the card, the images wouldn't show on the LCD screen on the printer. (Yes, there WERE photos on the card.) At this point I had had enough. I took it back with the intention of exchanging it, but they were out of stock. The whole experience wasn't worth the hassle. I do not recommend this item.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    A good product; trust someone who knows

    Posted
    colander

    I don't mean to be rude, but I'm sorry, I'm going to be. Most of these reviewers on here are just thick when it comes to technology. A lot of these problems most of them are listing are easy to fix WITHOUT the need to contact customer service. Call me a tech elitist. It's like owning a car. If you're going to use one, you need to know how to drive it and how to MAINTAIN it. If you can't add oil to your car or change a tire, you really have no business to complain when it needs to be done. In fact, you shouldn't own one if you can't do something as simple as that. The same goes for technology. I own this printer, and the one bad thing I can say about it is that unlike other printers I've owned, this is the first I've used that required replacement of the Printhead within the first year. Fortunately, I spent less than five minutes going to their website and ordering one. It was quick, easy, and FREE. No hassle. Ordered on a Thursday afternoon and received it on Tuesday the next week. The printer is noisier than others but unless you're doing late night printing and don't want to wake anyone, how is that a REAL problem? And this is another misconception people have and fail to realize about the inkjet industry. An ink cartridge PRINT YIELD is based on draft mode printing. If it says it can do 300 prints, its actually about 50 or so less than that for normal. Even then, I put Kodak's numbers to the test. I printed 4x6 photos nonstop on the HIGHEST quality settings. I ran out of paper after printing 27 4x6 photos and 4 5x7 photos. I still had 4/5 of a black cartridge left and 1/2 of a color ink cartridge left. This is not the best photo printer in the world, but for $150 (or less if you're lucky) and $25 total ink cost replacement, this produces great photo prints and is more than worth the money. This is not a business machine. But if you're an average consumer doing up to 50 pages a week and have a need for a quality photo printer as well, look no further. Do realize, people are quick to talk badly about something but not as inclined to sing praise.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst printer I've ever had !!!

    Posted
    Madukes117

    When I first set it up, the pictures were great. It ran out of ink after 50 pictures, in the middle of printing a pcture. OK, the ink may be cheap, but, what good is that if you can only print 50 pictures, you're constantly buying ink, so it actually costs you more. I used to be able to print 1000 pictures with my Canon printer before having to replace the ink, so, in the long run, Kodak printers actually cost more for ink. I can deal with that IF the quality of the pics were good. After having the printer for a month, the pictures started printing HORRIBLE. The color was washed out and way off. Now I'm wasting ink AND paper. And I'm using Kodak Ultra Premium paper, so that's not the problem. The problem is, the printer prints horrible quality pictures and there's nothing that can be done to "fix it". I've had to call customer service four times and they were of NO HELP with this issue. They helped with the "error code" problems, another issue with this printer, and more time wasted. I've used Canon printers for twelve years and NEVER had to call anyone for help and never had any issues with the printers until they had to be replaced. Which was after many years of use. I've had this Kodak printer for four months and I will be throwing it away & buying a Canon printer. It was a waste of $150, but, before I waste more money on ink and paper, I'd rather throw it away and write it off as a loss. It's a very cheaply made printer, ends up being MORE costly in ink than other printers, and the prints are of horrible quality. There is nothing good about this printer and buying it is a waste of money on the printer, the ink and the paper. Oh, one more problem with this printer........I had to buy a new computer to hook it up. Although it claims to connect to Windows XP, it didn't. I had to get Windows Vista for it to work. Something else the "help desk" couldn't explain. So.......don't waste your time or money on this printer.............I'm going to buy my new CanonPixma.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Very cool looking....not much else.

    Posted
    Kuttles

    Here is the thing; you think you are buying a high quality item with the name Kodak behind it, but you are not. Quality of the photos are sub par and the colors are not vibrant, even on the highest print settings. These problems coupled with a slower than slow and loud photo printer make for a displeasing experience. Printing in black was not much faster in normal mode. I was however pleased in printing in draft mode (blacks are not as black, but acceptable speed nontheless). In attempting to download the software, I ran into serious problems. I attempted multiple times each to download it from the included CD and from the Kodak website with failure at every end. I followed the instructions properly to a T with no luck. So I tried my luck w/Kodak's customer service. They were easy enough to reach though not too experienced. (To note; before purchasing this printer, I have had installed the Kodak Easyshare software years ago with my Kodak camera -thus thousands of pictures are on my computer). The customer service rep wanted me to uninstall the Easyshare software and try installing the printer software again. I unserstand that I could have copied my photos onto my external hard drive--but you should not have to take this step with ANY new printer purchase and risk losing all those memories. He even said he was following the "protacol packet" for troubleshooting. If a custome service rep needs to read a piece of paper to tell him what to do, then Kodak needs to hire more experience. In the end, I bsically told the rep what I think should be done (that is uninstall the old program Bonjour on the PC, so the printer software can put a newer version on) and it worked. I found this out after realizing you need Bonjour to run the printer. Enough of me boring you. I hope this helps. If you really want to buy this, I will be taking advantage of Best Buy's return policy and one will be waiting for you. Maybe I'll get an HP, they seemed to be reliable in the past.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst brand of printers ever created

    Posted
    barr82

    My wife and I purchased a Kodak printer during the summer of 2008. From our first use of the printer, the printer would go through five or more different paper jams before it actually started printing properly. The next day when we had to print, it would go through the same process; several paper jams before a proper print. Even if we fed one paper in it at a time, it would still have a paper jam. It's as if the Kodak printers cannot print unless it has a paper jam; because, this would occur each time we had to print. Despite it all, we bore it. However, the last straw came when we had to make a copy (or scan) an image/document. Every time we attempted to copy or scan an image/document, the image/document would scan with only the narrow edges of the image/document appearing. The rest was just a solid black rectangle appearing on 95% of the scanned image/document. This pretty much proved that the printer was USELESS to us. After several phone calls to Kodak, and sending them the previous printer, we finally received a replacement printer in March 2009. And guess what? This one is even WORST than the first printer. As soon as we powered it on, it automatically had the blinking red light indicating a paper jam (and there wasn't even any paper loaded as yet). The funny thing is, now we can scan (and see the whole image), but we can't print. I'm now beginning to understand how their printer can, "save people money by spending less on ink". IT'S BECAUSE PERSONS CANNOT USE THEIR PRINTER, SO HOW CAN THEY USE THEIR INK. I did further research and later on came to discover that paper jams are a common problem with their printers. The expression goes, "shame on you if you fool me once; shame on me if you fool me twice!" That's exactly how we feel, we were fooled once, and this replacement fooled us twice. Don't make the same mistake we made, purchase a brand that works (e.g. HP).

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    worst product and company ever

    Posted
    KavoBill

    After having two Koday printer docs break down, I intended to purchase a printer from a different company to print pics of my two young children. However, while at Best Buy, the local Kodak rep convinced me to try this one and assured me that it would be great. This has been the worst purchase I've ever made. We've never gotten decent prints. The colors are not remotely accurate and lines appear across the picture. Following the instructions in the box, we called tech support instead of returning the printer to the store. After an hour on the phone, they sent a new printhead, which didn't resolve the problem. On the next hour-long call to tech support, I was told to download new software, which didn't resolve the problem. The third time I called, they wanted me to start over with the tests to determine the problem, because all of the notes were gone from my account. They had no record of my previous calls. They sent a refurbised printer, which didn't work right out of the box. This one said it had a paper jam WHEN NO PAPER WAS IN THE PRINTER. I spent 2 hours on the phone today, spoke to numerous "customer service" reps, multiple managers and the corporate office trying to get some sort of refund to buy somebody else's product, with absolutely no luck. After reading these reviews and seeing that Kodak is well aware of how horrible this product is, I have no hope of any decent resolution from the consumer advocacy group. BTW, I'd prefer to give a rating of -10, but this system requires at least a 1.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not thrilled

    Posted
    jerseypoppop

    Purchased this to help witht the printing I do with my other Kodak printer. After unpacking and set up that was pretty easy to do, I ttried to prinnt the calibration sheet which came out blank. Called kodak service and was told they would send a refurbished model to replace the brand new one I had just purchased. After an hour of negotiations and threatening the incompetent service tech who read a script that lead to no solutions, I finally got a promise to be sent a new machine. It's loud on the start up and prints loud enough that when I am in another room I can hear the printing . Didn't mnd the noise after I viewed my daughter's senior pics that were comparable if not better than her purchased pictures. Print time was a little long but again it's results that matter to me and so far the pics I printed soothe my pain a little. There is and until kodak changes the print head problem there will be troubles with that five printheads with two printers. I have given up on myother Kodak that is yet under warranty but enough is enough. The cost of printing does not ease the problems of the printer . I wanted to give the printers a five but with good conscience I couldn't mislead anyone into buying this without a lot of research and thought if you are not technical or easy to be swayed by terrible technicians who have no idea what they are talking about.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Garbage Printer

    Posted
    Anonymous

    I am on my third printer from these people. I had so many problems with the origional one I bought that it was replaced by the company. Then my second one also had issues, and they refused to give me a refund check, and instead set me a third printer-which does not work properly. I have spend 5-10 hours of my life on the phone with Kodak Tech Support, and it makes me so mad! I had about 10 problems with the first printer, that I hardly ever used in the six months I had it. Then the second one I had for about three months and it was terrible, I had about 5 problems with it. This third one I have only tried using twice, and both times it has not worked properly and I've had to call tech support. At first, it wouldn't eve turn on. Then, it wouldn't scan a document. It still won't scan the document and the refuse to send me a refund. I submitted a claim to the Better Business Bureau, and I was told by one of their representitives the last time I called in that they do not respond to BBB complaints and that it was probably thrown in the garbage. Horrible prodcuts, horrible company. I've told everyone I know not to ever ever ever buy a Kodak printer. They will surely regret it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    The Epitomy of False Advertising

    Posted
    RevCBear

    This is without a doubt the worst printer I have ever owned in my life. I have had a lot of printers, copiers, faxes and scanners in my time. And some of them have not been greatest machines in the world, some better then others. But this one is the biggest let down of any. And when you consider all of the hype and advertising about how great this printer is suppose to be, it is all the more disappointing. I have had this ESP-5 for about six months. I have used about 1 ream of paper (500 sheets), 2 color cartridges and 3 black cartridges of ink. Not very economical? The quality of the text printing is not very good at all. But the quality of picture printing is worse then that of my portable HP printer that I received free with the purchase of my laptop. If you want to thro your money away this would be a good printer to buy. But if you want a machine to print, copy and scan successfully, 'keep looking'. I wouldn’t wish this machine on my worst enemy, let alone recommend it to a friend….NO I DO NOT RECOMEND IT.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    a better printer than I expected

    Posted
    Anonymous

    I bought this printer before I read the reviews and after reading them I almost took it back unopened.However I need a printer right away so I took a chance. The hardest part of the set up was bringing it up three flights of stairs. I have been using it for about a month now and so far have had very few minor problems with it. And I have been very pleased with the print quality. Both the general printing and photo printing have been great, and I have yet to go throught the ink that came with it. I will admit that there have been a couple of times that it seems to hang in the middle of printing. I am not sure yet if this is a problem with the drivers or the printer. But I have worked with many types for printers in the last 40 years (from work horse ones connected to IBM main frames to ones like this one) and they have all had similar problems so this is not unexpected. So far I am very pleased with this printer. I haven't tried the scanner and copy features much as of yet but the little that I have done seem to be very acceptable.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Real slick

    Posted
    DJBandit

    After researching a ton of printers, I went to this one, when I realized it was on sale for much less than the Kodak 5500. From what I've seen it somes down to this. Kodak has it down to a science better than Canon and HP in printing pictures, and youre not gonna get better than this or the 5500 as far as printing pictures. As cheap as this printer is, this should be solely used as a a photo, color document printer, and buy a bw laser for text. The scanning is real cool, if you scan 4 pictures at once, it separates them into 4 different scans. As far as speed in printing, its average at best, BUT who cares, I'd rather great prints regardless how long it takes. And make no mistake, no doubt about it, even on plain paper, these are photo lab quality prints. The install was reall easy, took all of about 30 min. for everything including software. No problems whatsoever. Make sure to buy the USB cable to hook up to it. Kodak should have thrown the USB cable in, as the rest of the comp has. but I guess you can't have everything.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    HORRIBLE HORRIBLE PRINTER

    Posted
    gruv70
    • My Best Buy® Member

    I've had this printer for 2 years now, well it has been replaced 3 times, replaced the print head 2 times and it eats ink like you wouldnt believe. I counted how often I used it before having to chance the ink. 26 4x6 pictures, 33 B&W full page prints and 15 full page color prints. And then I had to replace both the color & B&W ink cartridges. You always have to change both ink cartridges at the same time, dont know how they both run out of ink at the same time, but OK. If the ink runs out, then you can't even use the scanner or the memory stick ports until you replace the ink cartridges. It is loud, always jams up, sucks more than one sheet of paper in at a time. Scans slowly. Would never recommend this printer to anyone. I wish I would have read the reviews before I bought it. Even though Kodak customer service has always replaced what I wanted and also sent me free ink cartiridges, it was always a min of one hour on the phone with them. When you ask for a supervisor, there is never one avail

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst printer - DONT purchase

    Posted
    Becki12345

    It took me 3 1/2 weeks to get this printer installed. I thought it was a faulty installation CD, so I tried to do it online. Neither wanted to take, and would not tell me why. I called cust serv. and they had no idea why it wouldnt install, so they sent me a new printhead after much prodding. They were not help, and the new printhead did nothing to help. I went back and forth and finally got it on the computer. Worked good for a week, and I thought my computer was fried, but when I unplugged the printer out of the USB port, the comp worked great. It does not work at all now with the computer, works great if you are printing pics or copying, but not at ALL with the computer. I am going to try to return this. I've had it 2 months and nothing but nightmares. I wanted a reliable printer that would just work OK, and no hassles. Ive now heard of 3 other families that have had weird probs with Kodak printers. I think the prob is internal wiring, electronics - a nightmare - DONT PURCHASE.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    very pleased with this product!

    Posted
    LaBellaMakaveli

    I had no problems setting it up; software & everything was easy to install. I've owned it for 6 months so far and the only problem I've had is that it freezes occasionally when I'm cancelling a print job or trying to turn it off. It also doesn't print as fast as it says it does, but it's fast enough to get the job done. Other than that, I LOVE IT. I've owned numerous HP printers & I've always had to bring them up to GeekSquad on a regular basis. Not only that, but HP ink is outrageous! As a college student, I can't afford 50$ every month for ink! Kodak ink lasts forever, prints excellent quality pictures on the Kodak Glossy Premium Photo Paper & is the cheapest ink I've ever bought (about $23.00 for the Combo Pack; Black & Color)!! I don't know about everyone elses problems, but I wouldn't buy any other printer than a Kodak ESP. When this one stops working, I'm going for the Kodak ESP 7 or 9, definetly! =]

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good, cheap 3 in 1

    Posted
    PDP11

    I bought this to replace a different brand printer that rejected an after-market cartidge and froze-up. The Kodak is a nice, cheap, printer/scanner/copier. It produces pretty good output using ink that is actually priced reasonably. (No more "Russian Roulette" with cheap generic cartiddges to keep printing costs reasonable!) All the functions work surprisingly well for a cheap machine. It is a cheap machine - It is quite noisy on startup. The manual is on disk rather than printed. Be sure the rear tray cover is in place. Mine was jarred loose in shipping and the paper fed unreliably until I found the problem. Also be sure you follow the directions carefully to be sure the print head is seated properly - it can be a little tricky. All in all a great package for the money. If you print often enough to keep the heads moist and don't need a super-high end scanner this could be the machine you need,

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works good for me

    Posted
    hem13

    I brought this because I wanted an all in one with photo quality printing, and this was what I wanted. I read through the reviews some good some bad so I figured why not get 1 and see what happens. Mine works great setup was fairly quick and easy, I installed the software and plugged in the usb cable and was instantly told about a update through the website. I did the update printed some photos, and made a few copies and everything works great so far. I haven't had this long enough to tell if it will stand the test of time, but for what I needed it has made me more than happy. BTW mine isn't any louder than the lexmark z710 I have an is probably a little quicker on printing but it's not record setting, so it works for me. Hope this helps as you try to make up your mind.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible product

    Posted
    Bill11
    • My Best Buy® Member

    I have had this piece of junk for 2 years now. I bought it to print pictures from my digital camera. As it turned out, I have not tried to print pictures until just recently and that is when I found out that it does a terrible job. The pitures are not clear and the color is off. It prints the pictures with a strong purple tint. You have to clean the heads virtually after every use so they don't clog up on you. Kodak did send me a new set of heads to replace my first set that failed shortly after buying the produt. If you print documents, it does a fine job. If you use the copier, it does not do a good job at all. It copies very faint. Overall, I totally wasted my money on this piece of junk. I am now looking to buy an HP product to replace this printer. I have spoke to some other owners of this product and they are experiencing the same problems as I am.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    I don't love it like I wanted to

    Posted
    JNJ777

    I bought this printer after seeing the ads for cheaper ink cartridges and great photo quality results. I figured that it being a Kodak product it should be good since they should know a thing or two about printing photos. Instead I have been constantly frustrated by this printer! Half the time it just cycles the paper through it and will not print. One time I used the included software to fix some dark photos. On the screen they were perfect but it printed out a hot mess that wasn't even remotely what showed on the screen. And that was with its own software! Ugggghhhh...I so want to buy a new printer and chuck this thing but I want to try to get it to work at the same time. I actually have gotten several awesome photos out of it so I keep thinking there is hope. I just am tired of having to spend an hour to print one decent picture!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    No Networking

    Posted
    ejamesl

    If you plan on printing over the network from a windows machine to a Mac or Mac to windows forget it. The software for this printer will not allow you to do any kind of network printing. Attempting to do so will at best print out garbage and and usually will just refuse to print at all. Attaching to a print server is no better as the software refuses to acknowledge that it's connected to the server. After spending server days (yes days) on the phone with Kodak I was informed that network printing is not supported yet no where in any of the materials was this stated. I tried to return the printer and neither the place I purchased it nor Kodak would allow me to do so. Overall this is a VERY disappointing printer and I would say steer clear of any Kodak printer as they are not well supported nor as functional as most other brands.

    No, I would not recommend this to a friend