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Rating 2.5 out of 5 stars with 109 reviews

38%would recommend to a friend.
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38%
would recommend to a friend
Page 1 Showing 1-20 of 109 reviews
  • Rating 3 out of 5 stars with 1 review

    Not thrilled

    Posted .

    Purchased this to help witht the printing I do with my other Kodak printer. After unpacking and set up that was pretty easy to do, I ttried to prinnt the calibration sheet which came out blank. Called kodak service and was told they would send a refurbished model to replace the brand new one I had just purchased. After an hour of negotiations and threatening the incompetent service tech who read a script that lead to no solutions, I finally got a promise to be sent a new machine. It's loud on the start up and prints loud enough that when I am in another room I can hear the printing . Didn't mnd the noise after I viewed my daughter's senior pics that were comparable if not better than her purchased pictures. Print time was a little long but again it's results that matter to me and so far the pics I printed soothe my pain a little. There is and until kodak changes the print head problem there will be troubles with that five printheads with two printers. I have given up on myother Kodak that is yet under warranty but enough is enough. The cost of printing does not ease the problems of the printer . I wanted to give the printers a five but with good conscience I couldn't mislead anyone into buying this without a lot of research and thought if you are not technical or easy to be swayed by terrible technicians who have no idea what they are talking about.

    No, I would not recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Don't Buy this Printer!

    Posted .

    First let me say we are Pro-Kodak people since my husband worked for Kodak for 23 yrs. We kept seeing the advertisements for this printer and how you save money by the low cost ink cartridges, so when we started a new business in the fall of 2008, we purchased this printer since we needed to print alot of labels for our products. We didn't have any installation problems as others did, but many other problems. We were printing labels for our business and the quality and color were not very good. In addition to color and quality issues, EVERY single time I printed a label, I had to clean the printhead before printing another one or it would print blurry. And after printing just a few labels, I had to buy another ink cartridge. And another. And another. And another. And another. And ANOTHER! No kidding, I spent $90 for ink cartridges within the first 2 months and only printed about 50-60 sheets of labels. I spent more on ink in 3 months than I did on the printer itself. And remember, each time I printed a label, I had to clean the printhead. Talk about frustrating. I was so frustrated and tired of running all over town finding ink cartridges which only a couple of stores carry -and the ones that did only carried the combo pack of black and color mixed so I had to spend $22 every time! A couple other problems- it would jam and sometimes print out blank sheets of paper - just like the other buyers on here have said. I finally convinced my Pro-Kodak husband that we were spending a fortune on ink and asked him to re-connect our HP 6200 series All in One. I've been at peace ever since! And guess what? I am STILL using the same color ink cartridge that I bought 4 months ago in FEB! And I buy my cartridges at Cartridge World and only pay $12.95 (black) $14.95 (color) so they are even cheaper than Kodak's cartridges. Now every time I see the commercial for this printer I get angry because Kodak's claim you save money on ink is surely mis-leading and not true! Oh, I forgot to mention that my HP 6200 All in One only cost $200! And I've never had a problem with it in over 5 yrs! Save your money, don't buy this Kodak printer. It should be removed from the market! www.mthoodorganics.org

    No, I would not recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    I don't love it like I wanted to

    Posted .

    I bought this printer after seeing the ads for cheaper ink cartridges and great photo quality results. I figured that it being a Kodak product it should be good since they should know a thing or two about printing photos. Instead I have been constantly frustrated by this printer! Half the time it just cycles the paper through it and will not print. One time I used the included software to fix some dark photos. On the screen they were perfect but it printed out a hot mess that wasn't even remotely what showed on the screen. And that was with its own software! Ugggghhhh...I so want to buy a new printer and chuck this thing but I want to try to get it to work at the same time. I actually have gotten several awesome photos out of it so I keep thinking there is hope. I just am tired of having to spend an hour to print one decent picture!

    No, I would not recommend this to a friend
  • Rating 2 out of 5 stars with 1 review

    Terrible Printer

    Posted .

    I got this printer on sale, so I figured why not. Here's why not: The ink runs out in less than 50 pages of printing. They say it's low cost, but you have to buy it frequently. The first printer I bought physically broke within the first two weeks. Returned to store for same model. This one hasn't broken, however, it ran out of ink right away, and I don't use the machine very heavily. It does however, print fairly high quality pictures on high quality picture paper. However, this does drain the ink. It has scanning functions, however, you can't control this from the printer, as it says you can. The program must be installed on the computer, and to run it is a pain. Overall, I'd say avoid this printer, unless you got it for $50 like I did. Then I guess it's worth it, since it does print.

    No, I would not recommend this to a friend
  • Rating 2 out of 5 stars with 1 review

    Needs documentation

    Posted .

    While the print quality is acceptable, the "set up" documentation consists of poorly printed, cheap stock paper that tells you nothing more than how to install the ink cartridges. Nothing on how to make this "Bluetooth compatible" thing work with your already Bluetooth enabled computer. (By the way, those of you who want to use the Bluetooth feature will have to buy an adapter for about another $50, which makes this printer NOT worth the money you're going to end up spending.) Went to their website looking for a User's Guide to help troubleshoot the Bluetooth... found copies of the same cheap, uninformative pages that came with the printer! It would have been laughable if I weren't so irritated. Kodak should stick to cameras. They are obviously not ready to enter the printer market, cheap ink or not.

    No, I would not recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Expected More From Kodak

    Posted .

    I have been a Kodak customer for over 20 years. I will only have my 35mm photos printed on Kodak paper. Both of my digital cameras are from Kodak and I purchased a Kodak photo printer to make sure they were developed on Kodak paper, too. I thought this AIO would be an upgrade from that photo printer. When it comes to printing photos, I only wanted Kodak brand. For the first time ever, I am very disappointed in a Kodak product. I received this printer as a Christmas present. I couldn't wait to set it up and begin printing... but waiting is exactly what I had to do. The first thing I noticed was that NO MANUAL came with this printer. There is a photo guide to show you how to install the ink cartridges and the printhead, but that's it. For everything else, you have to go to their website. Since the printer works without being connected to a computer, what if you don't have a computer? You can't go to the website without a computer! Maybe I'm old fashioned, but I prefer to have a manual to read through. The first thing I tried was printing a photo from a photo. It came out light blue & white - no other colors. I tried it twice and they were both like that. I went to the website to try and find a solution, but kept getting frustrated trying to navigate around the site. I didn't want to spend a lot of time online on Christmas Day, so I gave up. There is a live online chat option, but again, I didn't have a lot of time to be online on Christmas Day and I assumed no one would be there on a holiday anyway. The next day, I tried the live online chat option several times and couldn't get through because the lines were busy. I decided to try calling and speaking to a live person, maybe that would speed up the process. He had me do several test prints on the printer, and after being on the phone for 30 minutes, decided I had a defective printhead. A brand new printer had a defective part... After installing the new printhead and using several sheets of paper to test the print quality, I finally got it to print nice quality photos. The next thing I tried was printing photos from a memory card. When I inserted the card, the images wouldn't show on the LCD screen on the printer. (Yes, there WERE photos on the card.) At this point I had had enough. I took it back with the intention of exchanging it, but they were out of stock. The whole experience wasn't worth the hassle. I do not recommend this item.

    No, I would not recommend this to a friend
  • Rating 2 out of 5 stars with 1 review

    Time Consuming

    Posted .

    I bought this printer after watching the Apprentice and thought it would be a good quality printer for my needs. Within 6 months, I have had to contact Kodak 3 times to replace the printer. The original printer's printhead malfunctioned in the middle of printing, the second printer arrived with the scanner malfunctioning, and the third printer arrived with a defective printhead. With the time spent on the phone with support, driving to UPS stores, and being without the use of a printer; I wish I had gone with a different brand. When it works, the printer is wonderful. Professional quality prints, fast printing for all those long documents, and uses very little ink.

    No, I would not recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    Will save money on ink.

    Posted .

    I've had several photo printers and was spending way too much for ink. Purchased the ESP5 for this reason but I did expect my photos to be of excellent quality. They aren't. They're pretty good but do not match up to the photos printed on my older HP or my Canon MP830. Both print equal to or better than what I receive from the different labs I've tried. It does print better with Kodak or Staples glossy paper. HP Premium Plus paper does not print well using this printer. I have found that increasing the saturation of the picture before printing will increase the quality of the photo. It helps brighten the photo which otherwise is rather dull.

    I would recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    Hmmm... not sure. Time will tell.

    Posted .

    When I bought this printer it was the last one in the store and had been returned, so I got it for less than the sale price. I figured if there was actually something wrong with it then I could also return it, and I really wanted to try the Kodak printer. Well, the prints that came out were all a bluish tint; there were no reds or yellows no matter what I tried. I was able to report the problem to Kodak online and after troubleshooting to no avail, was sent a new printhead (within a couple of days - very fast). After installing the new printhead, the prints seem to be fine. We'll see after a while if it will last, though.

    No, I would not recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Worst printer I've ever had !!!

    Posted .

    When I first set it up, the pictures were great. It ran out of ink after 50 pictures, in the middle of printing a pcture. OK, the ink may be cheap, but, what good is that if you can only print 50 pictures, you're constantly buying ink, so it actually costs you more. I used to be able to print 1000 pictures with my Canon printer before having to replace the ink, so, in the long run, Kodak printers actually cost more for ink. I can deal with that IF the quality of the pics were good. After having the printer for a month, the pictures started printing HORRIBLE. The color was washed out and way off. Now I'm wasting ink AND paper. And I'm using Kodak Ultra Premium paper, so that's not the problem. The problem is, the printer prints horrible quality pictures and there's nothing that can be done to "fix it". I've had to call customer service four times and they were of NO HELP with this issue. They helped with the "error code" problems, another issue with this printer, and more time wasted. I've used Canon printers for twelve years and NEVER had to call anyone for help and never had any issues with the printers until they had to be replaced. Which was after many years of use. I've had this Kodak printer for four months and I will be throwing it away & buying a Canon printer. It was a waste of $150, but, before I waste more money on ink and paper, I'd rather throw it away and write it off as a loss. It's a very cheaply made printer, ends up being MORE costly in ink than other printers, and the prints are of horrible quality. There is nothing good about this printer and buying it is a waste of money on the printer, the ink and the paper. Oh, one more problem with this printer........I had to buy a new computer to hook it up. Although it claims to connect to Windows XP, it didn't. I had to get Windows Vista for it to work. Something else the "help desk" couldn't explain. So.......don't waste your time or money on this printer.............I'm going to buy my new CanonPixma.

    No, I would not recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Very cool looking....not much else.

    Posted .

    Here is the thing; you think you are buying a high quality item with the name Kodak behind it, but you are not. Quality of the photos are sub par and the colors are not vibrant, even on the highest print settings. These problems coupled with a slower than slow and loud photo printer make for a displeasing experience. Printing in black was not much faster in normal mode. I was however pleased in printing in draft mode (blacks are not as black, but acceptable speed nontheless). In attempting to download the software, I ran into serious problems. I attempted multiple times each to download it from the included CD and from the Kodak website with failure at every end. I followed the instructions properly to a T with no luck. So I tried my luck w/Kodak's customer service. They were easy enough to reach though not too experienced. (To note; before purchasing this printer, I have had installed the Kodak Easyshare software years ago with my Kodak camera -thus thousands of pictures are on my computer). The customer service rep wanted me to uninstall the Easyshare software and try installing the printer software again. I unserstand that I could have copied my photos onto my external hard drive--but you should not have to take this step with ANY new printer purchase and risk losing all those memories. He even said he was following the "protacol packet" for troubleshooting. If a custome service rep needs to read a piece of paper to tell him what to do, then Kodak needs to hire more experience. In the end, I bsically told the rep what I think should be done (that is uninstall the old program Bonjour on the PC, so the printer software can put a newer version on) and it worked. I found this out after realizing you need Bonjour to run the printer. Enough of me boring you. I hope this helps. If you really want to buy this, I will be taking advantage of Best Buy's return policy and one will be waiting for you. Maybe I'll get an HP, they seemed to be reliable in the past.

    No, I would not recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Worst brand of printers ever created

    Posted .

    My wife and I purchased a Kodak printer during the summer of 2008. From our first use of the printer, the printer would go through five or more different paper jams before it actually started printing properly. The next day when we had to print, it would go through the same process; several paper jams before a proper print. Even if we fed one paper in it at a time, it would still have a paper jam. It's as if the Kodak printers cannot print unless it has a paper jam; because, this would occur each time we had to print. Despite it all, we bore it. However, the last straw came when we had to make a copy (or scan) an image/document. Every time we attempted to copy or scan an image/document, the image/document would scan with only the narrow edges of the image/document appearing. The rest was just a solid black rectangle appearing on 95% of the scanned image/document. This pretty much proved that the printer was USELESS to us. After several phone calls to Kodak, and sending them the previous printer, we finally received a replacement printer in March 2009. And guess what? This one is even WORST than the first printer. As soon as we powered it on, it automatically had the blinking red light indicating a paper jam (and there wasn't even any paper loaded as yet). The funny thing is, now we can scan (and see the whole image), but we can't print. I'm now beginning to understand how their printer can, "save people money by spending less on ink". IT'S BECAUSE PERSONS CANNOT USE THEIR PRINTER, SO HOW CAN THEY USE THEIR INK. I did further research and later on came to discover that paper jams are a common problem with their printers. The expression goes, "shame on you if you fool me once; shame on me if you fool me twice!" That's exactly how we feel, we were fooled once, and this replacement fooled us twice. Don't make the same mistake we made, purchase a brand that works (e.g. HP).

    No, I would not recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    Nothing but trouble

    Posted .

    My first printer had to go back. A piece of rubber came out of the machine and stuck to my photo. This controls the paper feed. Then I had problems with the second unit, that Kodak resolved. Now suddenly (months later) the photos are very distorted. Kodak advised to download new software, this did not correct the problem, so Kodak is sending me a new print head. I have to say that Kodak is very good about resolving my problems. Also, the ink is cheaper, but it seems to me that I need to buy it more often. My mistake was buying the printer, then reading the reviews.

    No, I would not recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    The Epitomy of False Advertising

    Posted .

    This is without a doubt the worst printer I have ever owned in my life. I have had a lot of printers, copiers, faxes and scanners in my time. And some of them have not been greatest machines in the world, some better then others. But this one is the biggest let down of any. And when you consider all of the hype and advertising about how great this printer is suppose to be, it is all the more disappointing. I have had this ESP-5 for about six months. I have used about 1 ream of paper (500 sheets), 2 color cartridges and 3 black cartridges of ink. Not very economical? The quality of the text printing is not very good at all. But the quality of picture printing is worse then that of my portable HP printer that I received free with the purchase of my laptop. If you want to thro your money away this would be a good printer to buy. But if you want a machine to print, copy and scan successfully, 'keep looking'. I wouldn’t wish this machine on my worst enemy, let alone recommend it to a friend….NO I DO NOT RECOMEND IT.

    No, I would not recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    worst product and company ever

    Posted .

    After having two Koday printer docs break down, I intended to purchase a printer from a different company to print pics of my two young children. However, while at Best Buy, the local Kodak rep convinced me to try this one and assured me that it would be great. This has been the worst purchase I've ever made. We've never gotten decent prints. The colors are not remotely accurate and lines appear across the picture. Following the instructions in the box, we called tech support instead of returning the printer to the store. After an hour on the phone, they sent a new printhead, which didn't resolve the problem. On the next hour-long call to tech support, I was told to download new software, which didn't resolve the problem. The third time I called, they wanted me to start over with the tests to determine the problem, because all of the notes were gone from my account. They had no record of my previous calls. They sent a refurbised printer, which didn't work right out of the box. This one said it had a paper jam WHEN NO PAPER WAS IN THE PRINTER. I spent 2 hours on the phone today, spoke to numerous "customer service" reps, multiple managers and the corporate office trying to get some sort of refund to buy somebody else's product, with absolutely no luck. After reading these reviews and seeing that Kodak is well aware of how horrible this product is, I have no hope of any decent resolution from the consumer advocacy group. BTW, I'd prefer to give a rating of -10, but this system requires at least a 1.

    No, I would not recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Dissatisfied with the Kodak ESP5

    Posted .

    Couldn't get the ESP 5 running properly. The Kodak tech had me use a cleaner to remove Kodak software and reinstall the software a few times. Then my XP crashed - suspicious. I read that crashes can happen after adding equipment/software. I couldn't get the Kodak to run properly in my new Vista Premium either. Each time I wanted to use the Kodak I had to call a tech. Frustrating! The Kodak was so unbelievably noisy. I can't comment on the ink value either but I don't mind paying a little more for an ink supply now if the printer works when it should. I absolutely can not recommend the Kodak ESP5 at all. In all fairness, the Kodak techs were good. Best Buy you rock!!! You graciously made an exchange. Kodak you have a lot of work to do on the ESP5.

    No, I would not recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    Bad Printhead

    Posted .

    Printer has no user guide to follow. Printer did not work after I bought it. Worked w/ a tech support and they determined I needed a new printhead. Works ok after I recieved that, but while I was installing the new printhead I ran out of colored ink because of all the testing I did w/ the tech support. Kodak would not compensate me for new ink. So on top of buying a new printer and a new camera, I had to go buy ink.

    No, I would not recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Worst Printer Ever

    Posted .

    I bought a Kodak ESP5 printer from Best Buy in December '08. It arrived in January '09. Out of the box, the print was terrible. Called Kodak support. They said the print head was bad and they would replace it. (This machine hadn't even been used tha the print head was faulty!) It took about ten days for a new print head to arrive. Installed it and the printer worked fine - for awhile. I have had to install four print heads in the six months I've had it. It is necessary to wait for delivery which takes 7-10 days. This means no printer use. It now catches the corner of an occasional piece of paper (24 pound paper) and destroys it. Ink usage is good, but when my current supply of ink runs out, this thing is going to the junk pile.

    No, I would not recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Garbage Printer

    Posted .

    I am on my third printer from these people. I had so many problems with the origional one I bought that it was replaced by the company. Then my second one also had issues, and they refused to give me a refund check, and instead set me a third printer-which does not work properly. I have spend 5-10 hours of my life on the phone with Kodak Tech Support, and it makes me so mad! I had about 10 problems with the first printer, that I hardly ever used in the six months I had it. Then the second one I had for about three months and it was terrible, I had about 5 problems with it. This third one I have only tried using twice, and both times it has not worked properly and I've had to call tech support. At first, it wouldn't eve turn on. Then, it wouldn't scan a document. It still won't scan the document and the refuse to send me a refund. I submitted a claim to the Better Business Bureau, and I was told by one of their representitives the last time I called in that they do not respond to BBB complaints and that it was probably thrown in the garbage. Horrible prodcuts, horrible company. I've told everyone I know not to ever ever ever buy a Kodak printer. They will surely regret it.

    No, I would not recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Look for something else!

    Posted .

    This was a great printer for about 4 solid months, then the print quality started going bad. I would have to clean the printhead almost every time I printed a picture. Then that wouldn't even help. I got in touch with Kodak on their Help Center Chat page, and after doing everything they asked they told me they will replace the printhead. The new printhead came in less than a week, and the printer worked for 3 pictures and 1 document. Then it printed half a document, and stopped. It gave me an error message that told me the printhead is missing or not installed properly. I followed the on screen directions, and still the printer is not working. Unless you want a 150 dollar paper weight, buy something else.

    No, I would not recommend this to a friend