Main Content

Customer Ratings & Reviews

Kodak - ESP 5250 Wireless All-in-One Printer-Front_Standard

Customer rating

Rating 3.8 out of 5 stars with 231 reviews

74%
would recommend to a friend

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 231 Reviews
  • Rating: 1 out of 5 stars

    USES INK SO FAST

    Posted
    gruv70
    • My Best Buy® Member

    This is actually the 4th replacement printer we've had. the first 3 all had some problem of either a paper jam that wouldnt resolve, a bad print head. Now I'm disconnecting this printer and buying a HP. These printers eat the ink so fast. I did a test on my own and found I was able to print 16 4X6 pictures, 30 color documents and then I was out of ink. Once the printer is out of ink you cant use it for anything, cant download pictures, cant scan. The ink may be cheap as Kodak says, but not when you are replacing it 4 times as much. Although Kodak does has OK customer service to a point, they were always willing to try and resolve my problem, but forget trying to talk with a supervisor, there was never one available and nobody had a direct phone number to the corporate office or to a manager, I got placed on hold for 1 hour and 23 minutes waiting to talk to t manager and when I finally got him he disconnected me. Printing is slow and noisy, paper jams constantly, pulls more than one sheet of paper through a good majority of the time, the paper catcher isnt long enough to catch the paper and it always falls on the floor. DONT waste you money on this printer. I will never buy another Kodak product again.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not a good printer...

    Posted
    Shabo417
    • My Best Buy® Member

    Well, I thought about it a few times but had my reservations about buying a Kodak printer... The only reasons for buying this product was because of the cheap ink costs and the smaller size since I have a smaller work space..(Used a gift card from the Holidays since I was laid off from work). I'm usually not the person who would write a review about a particular product but I feel that I should share my thoughts. We have a Kodak camera that we've had for 5 years which took as good of pictures as our Canon.(make sure you have the warranty because ours had to be sent in twice for repair. It is now past the five year warranty and sometimes doesn't work properly). The print quality on the 5250 is somewhat poor and inconsistant at times. I've only had my printer up for a day and was on the phone support for a couple of hours. When I printed a test page several times, everyone looked different ! When printing photos the colors were not good. So then you have to use the "Sharpen" and "Auto correct" function or something like it to get the photo to at least look somewhat presentable. I did a photo comparison deliberatly so that I could compare my old printer (6 years old, not even a "photo printer") to the Kodak. The Kodak colors were DULL suprisingly. Also there was a "shadow" effect on the left hand side of the pictures I printed??? I tried adjusting the settings and probably used up half of the ink in the cartridges. Kodak support also suggested a "remote session" to which some other guy took over the controls of my computer and made some changes to no help. I had to remember to go back and reset some things manually since I cannot do a system restore. I know that I read some of the others reviews and surprisingly some people gave it a 5 rating. I also did some reviewing online and read that the newest (3rd generation) models were supposed to be better than the past versions. Well I've since returned it at the store and went with a different brand. I would suggest staying clear of this product.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    READ THIS REVIEW!!!!!

    Posted
    dave1586

    After reading all of the 54 reviews prior to posting this one I must say that some of the purchasers of this printer must be expecting the performance and noise quality of the $5000 Konica. Give me a break! I read that it was hard to take out of the box...really? I read that the set-up was not that easy....really? I read that the print head as extremely hard to install given all of the pressure the one had to use to get the unit to "click" in place....really? I read that the photo prints were of a quality that one would expect from a poor quality printer...really? Maybe I just got lucky....I had NO issue with setting up the printer including taking it out of the box. You don't have to lay the box on it's side just unpack and lift it out! Removing the packing materials as well as the protective plastic over parts of the printer ( which I must say I find a welcome change for the manufacturer to want you to have a pristine looking unit) was a breeze. I am not the Hulk and I didn't have to exert a lot of pressure to get the printhead nor the print cartidges to click into place as some have mentioned. The set up was easy , the photo prints are FANTASTIC, crisp and clear, and the document printing has been flawless. I have owned this product for 5 hours and currently have been impressed! I will set-up the wireless when I get home since I am on a business trip and using the USB cable that I had for my old Lexmark. Any issues along those line will be posted as a follow-up.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not worth the headache!!

    Posted
    rasberry5
    • My Best Buy® Member

    Our main reason for buying Kodak was to save on ink but for all the other problems we had we realized saving money isn't always what it's all about. We were unable to print wirelessly with this printer (we have Windows Vista). The printer and router were connecting but our computer would not recognize the printer. It kept saying it wasn't installed. We contacted customer service and were on the phone for 2 hours and they finally got it to print wirelessly but it still wouldn't scan wirelessly. Well to do this they had to remotely operate our computer and change a whole bunch of stuff, including our router settings. We have an encrypted router which doesn't broadcast a signal and they changed it so it did broadcast. Well we were then told someone from their 'research team' would get back with us in a couple days to completely fix the remaining problems. About a week and a half later I finally received an email and then a couple days after that a phone call, not from the research team, but from the same tech support people we dealt with the first time. In the meantime, I had reset our computer to before they changed anything because it was running slowly. So we were on the phone for another almost 2 hrs. just to have them do the same thing- no new software update or patches to fix the previous issues. In the end I told them we were going to return the printer and get a different brand and the guy asked if we would give them one more chance to fix the problem.... I said NO! Also, we did print using the USB cable and even doing that had problems- it would feed 2 papers at a time. Also when I scanned a picture, it saved it as a pdf file instead of jpeg and I could see no where to change this setting. Bottom Line: Choose another brand... saving on ink isn't everything!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    DON'T BUY!!!!

    Posted
    brandy120
    • My Best Buy® Member

    I bought this product a little over a year ago because they supposedly had cheaper ink. That's NOT TRUE! The printhead has gone out on it twice now. The 1st time, Kodak was very nice about it and sent me one for free, but 2 days ago, it went out for again. Keep in mind, you have NO warning on when this piece is going to stop working! And you CAN'T buy it in a store, you have to order it through kodak & it takes a week to get shipped to you. So you will have no working printer for a week, with no notice beforehand. Anyway, when I called Kodak this time, they said I had to pay for the $25 printhead plus shipping because my 1 year warranty had expired. I asked them why their printheads always go out, I never had to replace one for my HP printer. Turns out, every other company puts their printheads in with the ink cartridges. So what Kodak did was separate the two to make their ink look a little cheaper and then make you buy your own printhead later on down the road. So how is Kodak saving us any money? They are actually HIDING the fact that they are just as expensive, only you have to buy your printhead SEPARATELY and you can only buy it through them. AND you have to wait a week for your printer to work again. I'm sorry, but I'd MUCH rather an HP printer. The ink is not that expensive and I won't have a broken down printer for another week again!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Setting up a wireless network printer is not easy!

    Posted
    DangerousDave
    • My Best Buy® Member

    The best advice i can give you is: Don't use the set-up disc that comes with the printer. Instead go to the kodak website and download the most current software. The guidelines of this review say not to give websites but i will anyway: www.kodak.com/go/esp5250downloads This download will save you time and i think without it, wireless scanning is impossible. I read a lot of the reviews and most people say you need to hook up a usb cable to scan but you don't with this software. I used the disc and couldn't scan into my computor and then i had to uninstall it completely and start over with the download. I used the chat session option with kodak to get all that done and it was a verry slow process. I think the guy was typing with his nose but he eventually got the job done, i won't tell you how long it took. To set up the printer on your network you need to know the network name and password that you used when you originally set-up your router. I didn't remember mine so i had to reset it, but it was easy to connect after that. Hint: ssid = network name. I had to learn that. Its done now and i can print and scan to the wireless printer from all my computers. I hope this review helps!!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Great for wireless, just OK at everything else

    Posted
    iflyplane
    • My Best Buy® Member

    I had this out of the box and printing wirelessly in less than 5 minutes. I'm not sure why anyone would have a problem figuring it out. That and cheap ink are, unfortunately, the only pros I can think of. My main gripe is that the print quality is sub par. I'll admit that I'm a stickler for errors in printing but I think most would agree that this printer is just barely OK. Even on the highest stetting, with printer paper and a high resolution picture, long smooth curves come out with tiny jagged edges, it has occasional lines that print with much less ink, almost like a very thin white line running through the picture. I know it's a cheap printer but my $40 HP was so much better! The next issue is the paper jams. This printer has had more jams in the 3 months I've owned it than my last printer had in 5 years of ownership. It seems it basically only does well with standard paper, anything glossy or remotely like card stock seems to cause problems. It bugs me when I ruin a piece of paper that cost nearly a buck because of a printer mishandling the paper. It's also noisy and takes about a minute while it processes print commands before it does anything but those are minor quibbles. All of that being said, I bought it because it's wireless and the ink is about half what my old ink was. As long as I don't have a break down any time soon, I'm more or less happy.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Perfect for ny needs

    Posted
    js63304
    • My Best Buy® Member

    I bought this printer for two reasons. First, I wanted wireless connectivity and this printer provided that. Second, the price was good since it was on sale and there was a trade in program for my old printer. Setup was very quick and easy. It was easy to detect and connect to my wireless network. So far, it has worked perfectly. The printing, scanning and copying features work well. The photos that I printed with the included Kodak photo paper were excellent. This unit will meet the basic needs of the vast majority of users. I find it to be slower than my stand alone HP scanner and it does not have as high a maximum resolution, but the scans are very good. It is slower than my Canon stand alone printer, but the output seems to be on par with it. It is quicker than the Epson all-in-one that I own in all respects. If it truly does end up being cheaper for ink, I will be very happy. I wish it had individual cartridges for each color like my printer since colors never all run out at the same rate and it seems a waste to replace them all. On the other hand, I am sure it is more economical for them to do it this way. I will hold judgment on ink costs.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Started off Great, Huge Waste in the End

    Posted
    adavis364
    • My Best Buy® Member

    This printer started off awesome! It was a great value for the money and definitely did save me money with more efficient printing and it was great to print wirelessly. However, about a year after I purchased it, I had to call customer service because my pages weren't printing correctly. I was sent a replacement printer because my printer had a bad print head. Then when I receive my replacement printer, I was not able to connect wirelessly. I called customer service again (which of course everyone had a middle eastern accent that was hard to understand) and at the end of the convo, I find out I had a refurbished printer sent to me that had problems with wireless connections. SO, then I had to get a 3rd replacement. That worked great for a month or two and then it stopped scanning. Again, I called customer service and they tell me I have to go through another program in order to scan from now on. I really regret buying this printer. If I knew it was going to have so many problems, I would have put up a few more bucks and gotten an HP or something.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not impressed

    Posted
    zuludawn13

    While the speed and noise of this printer can be an issue, we could have overlooked those issues. Unfortunately, we bought this printer mainly for photo printing and the inexpensive inks. We mistakenly believed Kodak would have provided a quality photo printer. If they do, this one isn't it. This may be a wonderful printer for all other tasks but definitely not photos. On the positive side, it was very easy and quick to set up and we were printing wirelessly from two different computers (XP and Windows 7) in no time at all. The value is terrific if you just need a standard AIO printer and don't much care about photos. It takes a bit to get warmed up and finally print so this wouldn't be very good if you're a busy or impatient person and it's rather noisy so if you have it set up in an area where there's other stuff going on like TV watching, not so good. I would recommend it for the price if you just wanted a good priced AIO but not if you want a fast, quiet photo printer. The other positive is Kodak ink is very inexpensive compared to others.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    HAPPY AFTER ONE MONTH

    Posted
    ParsleyThyme

    Our purchase was an economy move to replace a perfectly good printer that required four short-lived cartridges at about $15 a pop. We usually print, copy, or scan a few pages or photos once or twice a day. I have seen the ESP 5220 criticized for being slow and noisy. I find the speed to be quite adequate. I am sensitive to noises. It is not silent, but I don't find it unpleasantly or excessively noisy. In fact I kind of like it that it announces a job with a few noises. I have seen it criticized for dropping printed pages on top of blank pages. This has caused no problem in our use. We run it with a wireless connection from a Mac iBook with OS 10.4. The printer does not support my old G4 with OS 10.3.9, so I email jobs to myself and print them from the iBook. This is only a small inconvenience for me, but I would not like it if I printed more often. Scanning and copying is very easy and good quality in black and white. I haven't tried color. Print quality is good for both documents and photos. We experienced one problem when we heightened the contrast of a family photo. Dark pants came out white, fine for the washing, but not for a photo. I don't know if the fault lies with the printer or with the photo editing software. Bottom line: I'm amazed at what it does for the price.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Amazing print quality, affordable ink!

    Posted
    Michelangelo
    • My Best Buy® Member

    I see this as one of my best buys ever!! I switched to this printer over from an HP Photosmart printer. A full ink refill kid would cost me about $60. With the Kodak printer, $60 buys me 2 or 3 full refills. The photo paper is also extremely well priced. The lowest quality paper is still professional photo quality, and you get 100 sheets of full letter size paper for $6. The only problem that I do have with the printer is the constant paper jams after you've refilled the printer with paper. But once you get past that first sheet, things usually clear up. I've noticed if your there to push that first sheet up a little bit so that the paper feed can catch it, it helps avoid the paper jams. I got this printer on sale for $80, which gave me a lot of extra money to buy extra ink for the printer. I printed an entire textbook for school, plus probably about 40 full size 8.5x11.5 full color photos at high quality, and I just replaced my ink cartriges for the first time. I would definitely say invest in one of these printers, it will pay for itself very quickly depending on which printer you are switching over from and how much printing your actually do.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    You should buy this printer.

    Posted
    BanBam
    • My Best Buy Premier Silver Member

    most printers sell the printer cheap and the ink for high cost. kodaks printers are more expensive, but their ink is a great value. i use my printer mostly for business. the intro cartridges lasted quite a while. i started using this early december. the ink lasted until early march. i had read the picture quality was not great. i do not print a lot of pictures but the couple i did were great replicas of the originals. in fact, i could not tell the difference. the printer is a little louder than others. but honestly, unless you are running it all the time, it is easily tolerable. in the long run, this printer runs great. i will save a ton buying the ink. to save money i always had to buy the generic inks for every printer i every had before. the OEM ink is still significantly cheaper than what i use to pay for my lexmark generics. spend the extra money up front. save money later.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Happy with the printer

    Posted
    steelers1

    I bought this kodak printer just because of the cheap ink and to try it out. Well I am truly satisfied with it especially when I own a hp printer for a year. I print it out the exactly same pictures one from hp and the other from the kodak printer. Well I ask about three people which looks better they said the kodak one looks better and trust me it does. Hp Photo looked to dark and the colors looked kind of faded. Now with the kodak it looks clear and lighter and colors look nice. With the HP printer I had to buy three differents inks one black the regular color and the photo color ink which I think is too much thats almost like 60.00 dollars thats too much and with kodak is just two colors u use. I had to try out the kodak after reading everyones problems with it I just had to tested it out myself im not saying HP is not a good brand dont get me wrong it is but for now I am staying with the kodak printer no problems at all. Can judge a book by its cover. U gotta try it out instead of going for what people say in this thing I did. Everyone has their own opinions. Satisified with this product

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great All-In-One With Minimal Investment

    Posted
    RPosie
    • My Best Buy® Member

    To tell the truth I was a bit apprehensive about getting a Kodak printer after reading so many poor reviews. The old printer trade-in credit and the low cost of ink had me take the chance. Let me say, I am won over! Set up was very easy, including the wi-fi (mine was not the easy push button WPS Enabled Router). I purchased this printer to print business fliers and signs and color hand outs. I will also print the occasional photo though, if there is any quantity to be printed I will go to a photo lab as it will be cheaper. I also make copies of business documents and the quality is very good. The speed is acceptable, though I had hoped for a quieter printer. The printed instructions were good and for further clarification I visited their website as recommended (simple but effective). I would recommend this printer to anyone seeking minimal investment cost with low operating costs.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Printer!!

    Posted
    MonicaP888

    I bought this printer after a recommendation from my dad. I have never had great luck printing photos at home and mainly purchased this printer because of its inexpensive price and the low price of the ink. But I was very pleased with how well photos come out! Although it is recommended you use Kodak paper. Well worth the price! It prints quickly and quietly. I've printed multiple photos and color sheets and the ink is still going strong. Plus the ink is SOOO cheap to replace. I previously owned a Dell printer and the ink cartridges are difficult to find in stores and very expensive in comparison. Unfortunately, the wireless capability is not compatible with my modem. I had to go through customer service to figure that out. I use a Qwest modem/router (Actiontec). It would have been nice if it would have included it somewhere on the product information sheet that it wasn't compatible with some routers/modems. I would have just purchased the non-wireless one for less money. But all in all this has been a great purchase! I may just have to stick with Kodak printers from now on!!!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    The essence of ease

    Posted
    cranberry
    • My Best Buy® Member

    In my years of fighting with electronics, I have never had anything that is so easy to install. Follow the simple instruction sheet, install the included software when it tells you to, and you are set to print. Make sure you have the security code for your wireless network handy and you (as I am) are set to print wirelessly. Install the same software on all the computers you want to share the printer and you are in business. Yes, the printer is a little louder than the HP it is replacing - but the aforementioned HP died a stupid coward's death the other day - throwing error messages like candy at a small town 4th of July parade- just had its predecessor did. No more HP for me! If these last few hours are any indication - I am a Kodak crusader from here on.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good wireless printer

    Posted
    Seasider18
    • My Best Buy® Member

    I wanted to get a wireless printer to connect to three laptops and a netbook on my local wireless network. I was using a Lexmark all in one printer, but the ink refills were becoming prohibitively expemsive. It was hard wired to my desktop computer so it was inconvenient for other family members. This printer was easy to connect to a universal serial data cable. Connecting it wirelessly was slightly more difficult. I tried everything that I could think of after reading the instructions. First thing that you need to remember is that you must type your security code for your network access in caps. The Printer does not seem to know about lower case on its keypad. After trying multiple times to persuade the printer tp connect wirelessly, I finally discovered, by looking at the printer properties, that the IP Address was off by one digit, compared to what the printer reported when you print out the network layout from the keypad. Example 250.250.88.12 instead of 250.250.88.11 Once I fixed that, the printer performed flawlessly and I would hiighly recommend it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    1 REPLACEMENT ALREADY STILL DONT PRINT!!

    Posted
    CMiller928
    • My Best Buy® Member

    I purchased a Kodak ESP 5250 end of january early february and I will have to say I am very unsatisfied with this printer that I am about to throw it out the window. Ever since I got it just a couple months ago I have been on their customer support line several times each time at least an hr each time and the last time had to dial into my computer. Once I disconnected it would skip lines and not print line so i had to start over and shut it down and start over. Finally off and on I have had several problems with printing and now, after I put in a brand new ink cartrage in it says my colored ink is low and wont print anything funny thing is it will print your test page but nothing else. I took the ink out and in...shut the thing off and also the program I was using several times and it is still saying ink is low. WON'T PRINT!! I was told the last time I called that you will not refund my money...I own a business and I need a DEPENDABLE machine!!!!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Don't waste your time

    Posted
    Mccraw82
    • My Best Buy® Member

    When I set this thing up and printed a test page it jammed twice before successfully printing the test page. I thought maybe it was my fault so I looked it over and double checked everything, even tried different paper. It still could not print more than a few pages in a row without jamming. Then when you clear the jammed paper it says the print head is jammed, even though its not. I also had an issue with the wifi. It would say it was connected to the network, but if I didn't use it for a day or two my computers could not recognize it. My other issue with this printer was the dull colors. My wife prints a lot of colorful flyers for her business and she couldn't belief how blah they were. So in conclusion after one week and 20 or so jammed pages I returned this piece of junk. I ended up buying an Epson Stylus NX510 for $20 less and it is wonderful!

    No, I would not recommend this to a friend