Main Content

Customer Ratings & Reviews

Kodak - Pulse 7" LED Wi-Fi Digital Photo Frame-Front_Standard

Customer rating

Rating 4 out of 5 stars with 26 reviews

77%
would recommend to a friend

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 26 Reviews
  • Rating: 2 out of 5 stars

    Important Limitations

    Posted
    Boogster

    We've bought three of these for our parents and just discovered a major limitation: ADDING MEMORY DOES NOT EXPAND THE FRAME'S CAPACITY. So don't waste your money like we did in buying SD cards to go with the frame when sending it off to your parents. While the wireless setup is indeed extremely easy and the picture quality is great, the frame can not write to a memory card, it can only read from it. For many users this will not be a problem because the internal memory of the frame can fit up to ~4000 photos. However, for people ambitious (or foolish) enough to try to digitize their family's photo albums, this is a major limitation. You might also be surprised how quickly you reach 4000 photos when their are grand kids in a family. (And you might be even more surprised when your parents want ALL the photos, not just the highlights). We bought and installed empty SD memory cards into the digital frames for our parents, expecting them to expand the internal memory. What we have just discovered is that installing additional memory cards is only good if you previously copy photos onto the card. There is no way to email a photo to the frame or upload a photo to the Kodak Pulse website and have the frame store it onto the memory card, even when the internal memory of the frame is maxed out. The digital frame is marketed as a device that can be entirely maintained and updated remotely, which is exaggerated. I contacted Kodak's customer support who confirmed the SD card limitation. Other limitations include: 1. Unable to rotate photos on the frame or through the Kodak Pulse website. 2. Unable to download photos back out of the Kodak Pulse website. (I wanted to grab all the photos that my siblings from around the world uploaded to the Kodak Pulse website so I could manually copy them to the SD card. This is not possible). 3. No support for short video format like many other frames. In short, the Kodak Pulse has some things to work on before being the product it is advertised as. I am hoping there will be some website and firmware updates to fix this as I am now unable to return the 3 SD cards we bought and the 3 Kodak Pulses (1 from Amazon and 2 from Best Buy).

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    We'll be back to buy another one for dad-in-law

    Posted
    LeoEtc

    We purchased this digital frame shortly before mother's day. We were going to drop this frame off for my parents, then take my parent's frame and drop it off for my grandmother. My parent's existing frame was terrific - 8", bright, perfectly fine. This frame is a 7", so it's significantly smaller, but the ability to email pictures to this frame without having to pay a monthly service charge was worth trying the upgrade. The Kodak Pulse website was experiencing some congestion on Mother's Day, so shake that off. I had created my Kodak Pulse account in mixed-case which made it impossible for me to re-login and I had to call customer service to straighten that out, so shake that off. I had only just purchased the frame, but I had to upgrade the firmware (which is done via touch-screen on the frame itself), so shake that off. BUT for a 7" photo frame it is very nice - very nice sharp picture, nicely designed (uh, perhaps only for use in landscape orientation, not portrait), some memory to get you started, and your sd card/other memory card will be concealed behind a nice door. There are 2 buttons on the back - on/off switch and a "check" button, so it's not overly confusing back there. Touch screen can be "turned off" in case that would be easier for the user. Notification of new pictures arrived can be left on (which will display a prompt on the touch screen that a new email has arrived), though for a non-technical person I'd personally probably leave that off. BUT still we get back to that email thing. WOW. Use my camera phone to snap a picture of my son, and just send it to the email address I created during the process at Kodak Pulse. Although it seems to take quite a bit longer than the advertised 15 minutes, it does arrive as a nice surprise for my parents. AND any of their friends and family can email photos to the frame - no more emailing jpegs and having to walk them over to your picture frame. I love it. I'm glad we got the frame for my parents, and I'm sorry that I had to get them a smaller frame to do it, but I've got an idea that might make it all worth it, because thier anniversary is coming up - and as I said, anyone can email them photos... perhaps I can send out their photo email address to close family and friends and hope that some fun old & new emails will come across! We are planning to pick up another of these frames to set up for my husband's father for father's day. It does worry me that *anyone* can send photos to Kodak Pulse email addresses... photographic spam... Yike. Please come out with an 8" or 10" version!! I'd upgrade my parents again in a heartbeat if they did!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    More fun than the average Digi Photo Frame

    Posted
    Gatorraid

    I got this little guy for Christmas and although it was not exactly what I was looking for, after using it a few days, this frame really charmed me. I was originally looking for a frame that I could load a large amount of photos into and play on a constant slide show. The Pulse only has a half GB of memory so it doesn’t hold a huge photo album, but it has some other features that quickly won me over. The Pros: +By registering with KodakPulse.com you can create an email account which will let friends and family email photos directly to the frame. + Sync it with Facebook or twitter and when you or your friends update their photos, your Pulse will receive the new photos automatically. + WiFi Range is surprisingly good. +Collage setting looks great for displaying multiple photos at a time. + Use your online setup options at kodakpulse.com to program your frame to turn on and off at specific times of the day so that you aren’t wasting energy displaying photos when no one is home. The Cons: -The unit is a bit short on memory which is a problem if you have a large photo album to display. -the touch screen is not as responsive as I would like (I often have to press options more than once or use more finger pressure then should be necessary - Frame has a lot of features, but most are only accessible with the kodakpulse.com account. It would be nice to have more functionality directly from the frame itself. For example deleting one picture from the frame is easy, but deleting multiple pictures is tedious unless you do it from the Kodak website. Also using the engergystar features is only available from the website which is annoying. Summary: If you are looking for a frame that you can load a ton of pictures into then set it and forget it then this is probably not the frame for you. The charm of the Pulse is that with some limited setup online, this frame will constantly update new pictures providing you with a daily stream of new photos. Every day I come home to new pictures which is a fun new way to use a picture frame.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    No online backup. Stay away from this product!

    Posted
    dhippeli

    I bought three of these, set them up at home and shipped them to my parents and in-laws for Christmas. The whole point of buying one of these frames is for the remote access capability right? Well don't be fooled, Kodak does not backup any of the photos you upload to the frames and this is the THIRD time all of my online accounts and photos have been deleted, no way to retrieve them, all of my photos that I sent to the frame via email and/or uploaded online via their "simple" website are gone. For the third time now I have to start over from scratch, re-initialize the frames and start over, no more photos. I have to call my parents/in-laws and try to walk them through resetting the frames and creating a brand new account. I don't understand why Kodak does not backup the account or photos? This is as bad as uploading your photos to an online share site and going back the next day and they're gone, unable to retrieve them. Lets say your friends and family also send photos to the frame via Kodak’s touted "email directly to the frame" functionality, GONE! Or you are at Disneyland with your kids, take a few photos with your phone and email them to your parents frames, better make a backup because Kodak doesn't. This is a horrible design. I still can't get over the fact that Kodak cannot retrieve my account, no backups? Really? This is 2011. Kodak Tech Support Response to these issues - Greetings, I am sorry to inform you that there are no ways to retrieve the photos which are already uploaded in the website as there are no back-up for these files. I realized that this may not be the news that you were hoping to hear as I understand how valuable these photos are. However, we can only suggest that you save a copy of these photos in your computer moving forward, should you need to upload them back to the frame again. For pictures which were sent by you friends or family members via email, we also recommend that you ask them to send a copy of these emails to your personal email (Gmail, Yahoo, etc.) as well, from now on. Regards, Kodak Information and Technical Support Supervisor

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    An excellent choice to gift to the "non-inclined"

    Posted
    Tynee

    12:40p - So we just bought the frame today to give as a Christmas gift. I've brought it home and am going to set it up before wrapping it. Plugged it in, it offered menus in a wide variety of languages. After choosing, it asked to look for wireless networks and found mine easily on approval. WEP code entered and connected. 12:43p - First thing, frame want to update... I like that it checks, letting it run. 12:45p - update done... given the website and the activation code for the frame to get web based management. 12:49p - account created, verification email received. 12:52p - frame activated (actually moving a little slow as I'm reading all the extra info on the website and typing this review.... you could move through this much quicker) 1:05p - actually done for a few minutes but been playing in the settings... realistically this could have been done in 10 minutes or less. Setup was easy enough I'll have to update with a performance review later. *poof--later* Emailing pics in from a computer is a breeze. Emailing pics from a Blackberry was a little tricky. Seems I have to send as MMS and not an email, but everything came together very easy. The only real gripe I have right now is with the 512Mb internal, I bought a 4gig SDHC card hoping to expand the useable memory, but it seems the card slots on this frame are read only and the frame is unable to write anything to them. Other than that, the frame looks great (replacing some older, lower rez models). The ability to modify practically all the setting thru the web interface makes this an excellent parents/grandparents/non-techie gift as you can set it up ahead of time and just give it, loading pictures to it as you have them, from wherever. There's even a web option to turn off the controls on the frame itself, to prevent accidental changes. Got it as the 7", wish I could go with the newer 10" version, but not right now, and adding and managing new frames looks just as easy.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Great if it works. Terrible support if it doesn't.

    Posted
    AlexCC

    I recently got this frame for Christmas and it worked great at first. I really liked how friends and family could e-mail photos to your frame. It was great, the features all worked very smoothly and the picture quality is very good. I like how it has so much control through the online account. You can see which pictures are on the frame via the server, you can control power settings, photo display duration, etc. However, about 2 weeks after I took the frame out of the box I got a "white screen of death". I tried troubleshooting it (to no avail), called Kodak, and they told me it would need to be replaced. So I brought it back to the store, exchanged it for a new one, and started setting it up. For the 2 weeks that the frame was operating, I had over 100 pictures e-mailed to the frame (which is a very cool feature). These photos would also be displayed as thumbnails on the server as photos that were on the frame (obviously enough). However, when I got the new frame set up, there was no way to transfer the photos from the old frame (that were seemingly being stored on the server) to the new frame. The only way to get the pictures back would be to ask all the friends and family to re-send the pictures. Not a very efficient way of simply re-uploading them. I called Kodak again (for a second time) to try to get some technical support on the issue. The support agent had no idea what my problem was and even less of an idea how to solve it. So I tried Kodak's 24/7 technical chat line. This fellow had perhaps even less of an understanding of how to solve the problem (I'm not sure he even understood the problem itself). All-in-all the frame is a great piece of technology (when it's working), however, I did have a failure of the hardware after only 2-3 weeks. The technical support was very poor and not helpful at all and more of a waste of my time than anything else.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    refurb yes new no

    Posted
    pappapeeps1970
    • My Best Buy® Member

    I bought a refurbished kodak pulse from best buy. It is fantastic. We loved this frame so much we wanted to buy one for my parents. Unfortunatily the refurb were sold out. I paid full price. I set up a seperate account and pre loaded pics on it. My parents said everyday the frame would freeze but never on same picture. I exchanged the frame and did everything again. This time every pic would not display the notification symbol upon arrival. Now on the 3rd new frame similar issues. Will not turn off or on per time set, will not notify pics comming from 1 phone but will on others, freezes every couple days. I called Kodak. 1st call was cut off in explenation2x, shuffled, hung up on while on hold and eventually after 2hours a digital frame "specialist" took my call. He gave me a trouble ticket and said they would call back within 24hours. Three days later I called back. There was no record of my call, from my phone #, email address, full name and even the trouble ticket was a fake. Now upset I had to start over again with there specialist. They tried blaming my internet speed, I have 30meg constant down and 5 meg up. Its not my internet. Then they said when the frame freezes its because the pic its stuck on is corrupt. The same pics sit on the refurb frame with no problems. Then they suggested combining frames to one account. I humored, it did not fix the problem. In the end I will have to return the frame again and waite for a refurb which I believe will work as all the soft glitches will have been worked out.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great, but service can be slow.

    Posted
    esut

    All in all this a great frame; while the cost for the size of the frame seems to be a bit high, the real value is in its ability to receive new photos automatically over its wireless connection (via email and even Facebook). My mom simply loves this frame...she now has the ability to share in family photos typically shared these days by cell phones etc. by having people email them to her. There is also the ability for it to display a rotating collage of images that my mom likes a lot too. The only downside (and reason for a less than 5 star overall) is that after having it for a couple of weeks, we're seeing that the service can sometimes have up to a couple of days delay before the picture is made available...it must be server issues but I'm hoping that Kodak resolves this soon as the cost is only justified by the sharing aspect of this frame. So far I'm really happy overall (I can handle a delay here and there) but I'm hoping that it just doesn't get any worse. For now though...I definitely recommend and we plan on buying another for my wife's mother.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Easiest Way to Share Your Family's Photo Memories

    Posted
    DoctorDom

    For sometime now I've been looking for a solution for easily sharing pictures between family members. As family geek, I'm always asked for help setting up computers, WiFi, cameras and applications during holiday get togethers. One recurring question is about sharing pictures. The Kodak Pulse Fame is hands down the answer to this problem. Set-up is a snap... even my jock brother can set-up this wireless device. And the Pulse web site makes adding pictures from your computer so easy. You can always manage it remotely if need be. And the frame's e-mail address is such a great idea. My family can now share our memories which are automatically displayed. So I'm very bullish on this device. I do have a couple of enhancements I'd like to see. While making my entire Kodak Gallery and Facebook libraries available on my frame is useful, it would be very nice to be able to select 'by albums'. All or nothing is too binary. I also would like to be able to make a print either on the Kodak Gallery or on my Kodak AIO printer. But overall, the Pulse frame is a winner. I plan on giving these to my siblings this holiday season.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Digital Frame So Far!

    Posted
    Meticulous

    This is a category leader among digital frames! The ability to allow friends and family to send photos to your frame directly via email is great! The set-up takes about 5-10 minutes to set up an email address for the frame and then it is so easy! You can even send photos that exist on your PC via the set-up process through a wireless connection within minutes. This frame can also be set to turn on and off each day for a given number of hours. Mine comes on from 8am - 10pm each day. It is so easy! You can even change settings and add/remove photos via the internet if you are at a friend or family members home. I have never used a cable or an SD card yet and I have over 100 photos on my frame. Easy! Easy! Easy!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Wifi frame is great

    Posted
    jjewels
    • My Best Buy® Member

    We bought this frame for our elderly mother so pictures would just "show up" on her frame & she didn't have to do anything but enjoy them. She loves it & can't wait to see what new pictures arrive each day. It was easy to set up & we simply distributed the frame email address to family & friends & asked them to send pictures, which go directly to the frame. With smartphone usage, she is getting "real-time" photos of so many things. You can edit the pictures from the frame or the computer & I'll help her with that part if needed, but so far the pictures are coming through just fine with no editing needed.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love this thing

    Posted
    CDT1stClass

    This toy is ALWAYS on. I set up the email portion (which was easy), now i always receive new pictures automatically so everytime i Iook at it, I see new pictures. it's not the constant same cycle of pics like on othe digital photo frames. I am used to touch screens so I find it convienent, plus the onscreen buttons are big and easy to use and find. Although, I don't think a touchscreen is ideal for a photo display unit. This is a must have item that you will not regret. Put it where everyone can see it, it draws great attention.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great WiFi frame, needs better accessibility ctrl

    Posted
    JustinP
    • My Best Buy Premier Silver Member

    We bought two of these to use in our office. Setup was fairly quick, WiFi connection was easily added. The Kodak Pulse website was easy to access. Uploading photos through the website to be delivered wireless was also very easy. The only major short coming is when you setup playlists it's very slow to rearrange the pictures, you can only move 1 photo at a time to rearrange. We bought these to show pictures of the products we offer in the office rather than just using a picture of the product. Overall it's very nice, but would like to see better control to arrange your pictures.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Coolest Wi-Fi Feature

    Posted
    Mad4maddy

    I received this frame as a Christmas gift last year and I've been happy with it ever since. The best feature is that it allows family and friends the ability to email pictures directly to the frame. Believe me, that is an awesome feature when you can get updated photos of your newest family members (babies) sent to the frame instead of uploading them. The only issue I can think of is that the screen is a little small but other than that - it's a great product!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great digital frame

    Posted
    Bobo98
    • My Best Buy Premier Silver Member

    I have not had this frame long but am thrilled that you can email & load pictures on it from the computer. We went on vacation and I took my computer with us. I loaded pictures on it (computer) nightly and picked the pictures I wanted to add to my frame. When we got home they were there, cycling through! I even bought a frame for my sisters. I can't wait for them to get theirs set up so we can email each other pictures. Great product! My only question/concern, how will the Kodak Gallery closing affect it?

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Full after only 471 photos

    Posted
    ijfeoej

    Well if you plan on e-mailing your photos to this apparently the limit is 471. I have gone back and forth with kodak support and now they tell me that even though the online account says the frame is only at 22% full that the frame is actually full because I use the email function, that is the whole point of this frame to begin with! Also for the money 7 inch is pretty small especially since you have to keep it plugged in all the time and cant pass it around the room. Nice try kodak but this frame is a long way from advertised.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Frame works-email ability not so much

    Posted
    GBUser

    Frame works, quality is nice though the display/transition options are minimal - would have hoped for more from named vendor. The reason I bought this over cheaper frames was the supposed simplicity of being able to "email a photo to the frame". While easy enough to setup and configure, apparently the vendor under-estimated holiday volume and their email servers could not handle the volume. There is supposedly up to a 24hr delay from email to photo appearing on frame - NOT what was sold.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great photo display w great features

    Posted
    twin707

    I heard about this photo frame from my twin, so I took a look at it and bought it. I haven't been regretting it yet, weeks later. The feature where you and friends can email photos to the frame is great and works well. The display is bright and colorful. And the display options make it easy to view. I just need to move mine to a more visible location (my fault, not Kodak's!). Worth the money.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great photo frame

    Posted
    RALeung
    • My Best Buy Premier Silver Member

    We bought this frame for my parents for Christmas and they love it. We email photos to them from home or when we are traveling. The quality of the picture is excellent. They enjoy being able to have new photos without the need to print and hang them. Would be a great gift for any grandparents who have children living a significant distance away.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great product-bought 3, getting more...

    Posted
    ricardoG

    Very simple to setup. How come MS can't get Windows (yes, even W7) to connect to wireless networks this straightforward? Perfect size for beside bed. Ability to have it auto-turn on/off is great. LIke I said, my mom is totally non-computer and she loves this thing.

    I would recommend this to a friend