Customer Ratings & Reviews
Customer ratings & reviews
DO NOT BUY THIS PRINTER!!!Posted
I bought this printer in July 2012 and when I first got the printer it was great, no problems and it made great prints. About a month after I got the printer I started having a serious issue with it. When you would print my entire computer system would shut down which is strange seeing that I have it on a battery backup. About a week after it started it was doing that any time you tried to print. I contacted Konica (calling them you will have a minimum hold time of 30 minutes, every time!) and spoke with someone about the issue. Their response was "that's weird, we've never had that problem before". They sent me a replacement which was a refurbished model which I found annoying seeing that mine was only a month old. they sent just the printer, no plug and no cartridges. When we tried to set up the printer it would not work, all of the lights were flashing. I called Konica again and they had to send replacement cartridges because the started cartridges I had cannot be moved from printer to printer. After I got the new cartridges and plugged the computer in the original problem still existed. I called them back and told them I thought there may be a short in the plug. They told me that was a strange problem and they had never had that happen before. At that point they wanted to trouble shoot. I asked for a new printer and they sent one to me. I now have the brand new printer, no more power problem but this machine is jamming. I called Best Buy and they told me to call Konica. DO NOT BUY THIS MACHINE!!!!!!
No, I would not recommend this to a friend