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Customer Ratings & Reviews

Kwikset - Kevo Touch-to-Open Bluetooth Key and Electronic Smart Door Lock (2nd Gen) - Venetian bronze-Front_Standard

Customer rating

Rating 3.9 out of 5 stars with 315 reviews

77%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-5 of 5 Reviews mentioning:
battery
  • Rating: 5 out of 5 stars

    Pretty good

    Posted
    Mikel0330
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Easy to install the only problem I had was getting the other lock properly lined up so the deadbolt would lock properly. It also goes through batteries pretty quickly.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    It works ok

    Posted
    Mell
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    It works but u have to have the app running in background of your phone and it SUCKS the battery if it does. I tried to turn it on right b4 I need it but it takes away to register then

    No, I would not recommend this to a friend

    • Brand response

      Kwikset

      Hi Mell,
      Thank you for your feedback, we appreciate it. Please be sure you are running the latest version of the Kevo App to improve battery life.
      Thank you,
      Kwikset kwikset

  • Rating: 1 out of 5 stars

    Need better improvement

    Posted
    HBPooh
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had multiple 1st gen Kevos. This 2nd gen is actually worse than the 1st gen. 2nd gen does not come with any dongle. To make it worse, replacing battery on 2nd gen require tool(screw driver). To replace battery on 1st gen, you just need to pop off the back cover. Yes it is make the 1st gen bulkier but I choose simplicity, since if you are using your Kevo in daily basis you know how power hungry is this lock

    No, I would not recommend this to a friend

    • Brand response

      Kwikset

      Hi HBPooh,
      Thank you for your feedback. We introduced the tamper-proof interior to help increase the security of your Kevo lock by preventing easy access to the programming button. We do understand that this makes the batteries a bit more difficult to replace, but with normal use, your batteries should last around 1-year. If there is anything we can do to support you please call us at 1-800-327-5625.
      Thanks,
      Kwikset kwikset

  • Rating: 5 out of 5 stars

    Happy so far

    Posted
    HockeyMom
    • My Best Buy® Elite MemberElite Member

    I''m writing this review earlier than planned. I was cautiously optimistic when I bought the lock. I also went online and bought the Kevo Plus and would highly recommend doing that. Installation was extremely easy. The only issue we had was self inflicted. The Kevo Plus installed and paired quickly. Connected to Alexa and set up a few routines to lock the door automatically at bedtime in case I forget. Remote locking and unlocking has worked flawlessly. After reading other reviews I was worried about the touch to unlock feature but it has worked every time and I've been very pleased. I do have one complaint and that is the battery compartment. What should have been a simple solution making the compartment easy to access was not taken. Instead when I finally have to replace the batteries I will have to unscrew the cover and remove it. A minor complaint but depending on battery life could be a little annoying. Overall I am extremely pleased with my purchase so far.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Chews through AA batteries and replacing is a pain

    Posted
    DigiHome
    • My Best Buy® Elite Plus MemberElite Plus Member

    #1 BATTERY USAGE: This lock goes through AA batteries way too fast. I use very good quality name brand batteries but this lock uses them up quickly because it's battery operated for everything it does. The lock mechanism for opening and closing uses battery power and it's on standby mode all day and night just waiting to detect someone touching the lock which and this uses up the battery. #2 BATTERY COMPARTMENT ACCESS: It wouldn't be that bad (just the cost of the batteries every so often) but Kwikset designed this lock in such a dumb way that to replace the batteries you can't just pop off the cover and switch them out. You have to go get a screw driver and unscrew these 3 teeny tiny itty bittty little screws on both sides and 1 on the bottom. The screw on the bottom is directly over the door handle so it's tough to get the screwdriver in it and you must angle the screwdriver. Over time unscrewing the bottom screw with the bit head angled the way it has to be will strip the screw head rounding it out to the point it won't even catch anymore. These screws are very small an easily lost so if you have carpet below your door be careful not to drop a screw and if you have wood floor, as I do, or tile be prepared for a hunt as well because they do bounce far. #3 FALSE TOUCH LOCKING: I've been inside feet away from the door with the door wide open and no one has been near the door in at least 5 minutes and all of a sudden it will activate and lock. I don't have it set to auto lock after 30 seconds or anything like that and there was no one around to brush by it let alone touch it. It happens fairly often but fortunately I've only noticed it locking but that may be just because if the door is open the lock is in the unlocked position so it only has the option of locking. #4 I'm not sure but I think the Kevo App is also using my phone battery because I'ven'ticed my Galaxy S7 doesn't make it 3/4 of the day anymore and it started right when I got this lock. #5 Any time my phone dies and I've to charge it up and power it back on or if I reset my phone or turn it off then on I've to remember to go back into the Kevo app otherwise it won't work with the lock. The app must always be running for it to work with the lock. #6 I called customer service at 1343 hours and they said they are experiencing a high volume of calls (THERE MUST BE A LOT OF UNHAPPY KEVO CUSTOMERS! @@@@@@@ and they gave me the option to leave a call back number and they would keep my place in line and call me back once my number came up... well I left my number and now it's 1433 hours and I still haven't heard from customer service so that's over a 50 minute wait which as far as customer service goes I would say that's pretty bad. Overall bad design flaws, bad power consumption, and bad customer service... all for the price of about $250+tax so $275?

    No, I would not recommend this to a friend