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Customer Ratings & Reviews

Kwikset - Kevo Touch-to-Open Bluetooth Key and Electronic Smart Door Lock (2nd Gen) - Venetian bronze-Front_Standard

Customer rating

Rating 3.9 out of 5 stars with 321 reviews

77%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-7 of 7 Reviews mentioning:
compatibility
  • Rating: 1 out of 5 stars

    Keyless lock

    Posted
    Frog
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Key fobs don't always work! And don't work with our note 9 phones

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Works ok

    Posted
    Alh3886
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Will not work with android devices. Seems to work well with apple. If they'd fix that I give it 5 stars.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Will not work with all Android at listed rev level

    Posted
    Augy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I purchased this item after researching compatibility. I did not find out that the lock was not compatible with my phone until I ran the App. This was surprising since the Android rev level was listed as compatible.

    No, I would not recommend this to a friend

    • Brand response

      Kwikset

      Hi Augy,
      Thank you for flagging this to us. Please call our team at 1-800-327-5625 so that we may investigate this issue with you. It's possible that there was an in-app error in reporting your device as incompatible when it is actually compatible. We look forward to assisting you.
      Thank you,
      Kwikset kwikset

  • Rating: 3 out of 5 stars

    Requires certain phones

    Posted
    Macpatty5
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Download the app first to see if your phone is compatible. Only Apple, Samsung, and Pixel are the only phones I'm aware that are compatible. Would not work with my phone and had to return it.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Deceptive

    Posted
    havarott
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Okay, I read the reviews and bought the lock. Once home, I read the directions and downloaded the Kevo app onto my phone. Once installed, the app said it is not compatible with my phone. Looking harder into why the app won't work, I discover that the app only works with older phones. I have a Note 8, and the newest phone the app works with is a Note 4. Then ... I see in the reviews that a fair amount of people are finding the internal moving parts are plastic (like the gears) and have a short service life. I never even took the lock out of the box, and returned it the next day.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Happy with deadbolt smart lock

    Posted
    Jeff
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I purchased this particular deadbolt smart lock after reading many reviews. I am very pleased with my purchase. Easy to install as long as you follow directions. You may also find online intsallation videos on youtube. I don't carry a house key anymore, I just use my iphone. I don't think it is compatible with some androids. .

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Chews through AA batteries and replacing is a pain

    Posted
    DigiHome
    • My Best Buy® Elite Plus Member

    #1 BATTERY USAGE: This lock goes through AA batteries way too fast. I use very good quality name brand batteries but this lock uses them up quickly because it's battery operated for everything it does. The lock mechanism for opening and closing uses battery power and it's on standby mode all day and night just waiting to detect someone touching the lock which and this uses up the battery. #2 BATTERY COMPARTMENT ACCESS: It wouldn't be that bad (just the cost of the batteries every so often) but Kwikset designed this lock in such a dumb way that to replace the batteries you can't just pop off the cover and switch them out. You have to go get a screw driver and unscrew these 3 teeny tiny itty bittty little screws on both sides and 1 on the bottom. The screw on the bottom is directly over the door handle so it's tough to get the screwdriver in it and you must angle the screwdriver. Over time unscrewing the bottom screw with the bit head angled the way it has to be will strip the screw head rounding it out to the point it won't even catch anymore. These screws are very small an easily lost so if you have carpet below your door be careful not to drop a screw and if you have wood floor, as I do, or tile be prepared for a hunt as well because they do bounce far. #3 FALSE TOUCH LOCKING: I've been inside feet away from the door with the door wide open and no one has been near the door in at least 5 minutes and all of a sudden it will activate and lock. I don't have it set to auto lock after 30 seconds or anything like that and there was no one around to brush by it let alone touch it. It happens fairly often but fortunately I've only noticed it locking but that may be just because if the door is open the lock is in the unlocked position so it only has the option of locking. #4 I'm not sure but I think the Kevo App is also using my phone battery because I'ven'ticed my Galaxy S7 doesn't make it 3/4 of the day anymore and it started right when I got this lock. #5 Any time my phone dies and I've to charge it up and power it back on or if I reset my phone or turn it off then on I've to remember to go back into the Kevo app otherwise it won't work with the lock. The app must always be running for it to work with the lock. #6 I called customer service at 1343 hours and they said they are experiencing a high volume of calls (THERE MUST BE A LOT OF UNHAPPY KEVO CUSTOMERS! @@@@@@@ and they gave me the option to leave a call back number and they would keep my place in line and call me back once my number came up... well I left my number and now it's 1433 hours and I still haven't heard from customer service so that's over a 50 minute wait which as far as customer service goes I would say that's pretty bad. Overall bad design flaws, bad power consumption, and bad customer service... all for the price of about $250+tax so $275?

    No, I would not recommend this to a friend