Main Content

Customer Ratings & Reviews

Kwikset - Kevo Touch-to-Open Bluetooth Key and Electronic Smart Door Lock (2nd Gen) - Venetian bronze-Front_Standard

Customer rating

Rating 3.9 out of 5 stars with 316 reviews

77%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-5 of 5 Reviews mentioning:
connection
  • Rating: 3 out of 5 stars

    Cool gadget, does not work all the time

    Posted
    Simon
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was a bit disappointed with the way this product works as it requires Bluetooth connectivity and if you have several devices already connected to the phone(like an earpiece or a watch), then it would not work seamlessly

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Works most of the time

    Posted
    Catman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Used this to replace version 1. Smaller footprint, but doesn't always connect with smart phone.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works well

    Posted
    Phoneguy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I love this lock. Works very well. Only issue is that I had to buy the $100 add on to make it connect to WiFi so I can lock and unlock it from anywhere. Without that, you are restricted to Bluetooth connectivity only. Besides that, I've had no issues locking/unlocking the my door. I also like that it works with Alexa but that also requires that extra $100 add on.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    It's ok

    Posted
    ehaltom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    So, I was really excited to use this item. I also have a ring doorbell which I heard integrates with the Kevo, but I haven't installed the doorbell yet, so I can't comment on that yet. I can say that the touch functionality of it's frustrating... at least to me. It takes about 10 seconds for the lock to connect with your phone when just walking up and sometimes it doesn't connect at all during the first touch event. Most times it's faster just to use your key and god forbid you accidentally touch the lock when your trying to unlock it with the key. The one handy occasion the touch function is good for is when your hands are full and you can't get to your keys. Outside of that one benefit the lock is as good as any other kwikset dead bolt. I will say that it does have a slight cool factor when you're upstairs and you know who's at the door, so you just open it with your phone.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great concept but poor delivery

    Posted
    Mhern68
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After reading reviews on the Kwikset Kevo lock I thought I'd give it a shot. The concept of having to just touch the lock for it to unlock was ideal for my kids who always have their cell phone but sometimes forget their keys was the big selling point. I have a Android (LG G6), and the rest of the family has Apple products. The installation was easy and painless, I already have a kwikset deadbolt so rekeying the lock was also a snap! Once the lock was set and the power was hooked up it was time to program the phone. The app was easy to find on both Apple and Android. Apple paired to the lock fast and the account was set. Android on the other hand did NOT support most of the features and it had difficulty pairing. No problem, I'll just get the remote fob for myself, besides the lock is for the ease of the wife and kids. Now it's time to pair the other Apple phones. BOOM! Done. Testing out the lock my son went from the front door around back and tryed the lock. The phone was in his hand and worked as it should. My youngest went to try his phone, following the same path with phone in hand....nothing. Tried again...nothing! My oldest repeated the same pattern and nope, ain't happening. Both phones lost connection and needed to be paired again. When trying to pair the app would not accept the already established log in and password. The account needed to be reset but would not take the original information. After 3 separate accounts and pairings it was time to call it quits! Back you go! Like I said the concept is great but the delivery is very poor.

    No, I would not recommend this to a friend

    • Brand response

      Kwikset

      Hi Mhern68,
      Can we help troubleshoot your Kevo? We'd like to understand exactly what's going on so that we can improve our app or firmware and make sure this doesn't happen in the future. Please give our team a call at 1-800-327-5625.
      We look forward to assisting you,
      Kwikset kwikset