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Customer Ratings & Reviews

Kwikset - Kevo Touch-to-Open Bluetooth Key and Electronic Smart Door Lock (2nd Gen) - Venetian bronze-Front_Standard

Customer rating

Rating 3.9 out of 5 stars with 315 reviews

77%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-8 of 8 Reviews mentioning:
price
  • Rating: 1 out of 5 stars

    Not worth the money

    Posted
    Cameron1997
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The product was awesome at first but then within 6 months the dial would spin and spin and not unlock the deadbolt.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    WiFi lock

    Posted
    taclee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Though I love the idea of this lock, it seems to stick a lot and won't connect to my Alexia as promised even after I purchased for an additional $100 for the Kevo Plus that's supposed to allow me to unlock door from another location, so not really happy that after $300 which doesn't include the $230 Echo Show, that I spent a lot of money and very disappointed.

    No, I would not recommend this to a friend

    • Brand response

      Kwikset

      HI Taclee,
      We'd be happy to help you troubleshoot the connection between your Kevo 2nd Generation and Alexa. Please call our team at 1-800-327-5625. Sometimes initial set up can be tricky, but we're sure that we can help you get everything working correctly!
      Thank you,
      Kwikset kwikset

  • Rating: 3 out of 5 stars

    App issues, very slow

    Posted
    Frasier
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Returned this. The app is very slow. Requires expensive adapter to access over internet. Ended up purchasing Nest lock instead, works out to be less money. The app for Kevo was very slow

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Pretty Awesome!

    Posted
    Ambular
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    A bit complicated to install but such a great door lock! I felt so much safer, but it is very expensive

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Unreliable lock

    Posted
    Buyer30
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It was great for the first 3 weeks and then it froze and there was no way to fix it. Now it just beeps and I'll have to get a new lock. Not worth the money

    No, I would not recommend this to a friend

    • Brand response

      Kwikset

      Hi Buyer30,
      Please call our team at 1-800-327-5625 so that we can help you with your Kevo lock. We've never seen a lock in the field fail in the way you have described and we're happy to help fix your installation with troubleshooting.
      Thank you,
      Kwisket kwikset

  • Rating: 1 out of 5 stars

    Great Idea-Terrible execution

    Posted
    jeepguy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I really wanted this to work. It was a long install process, and the device at first wouldn't recognize my WIFi. once it finally found it, the app required an update/sync with the device. The two never could find each other. the touch portion would turn colors and the lock would sometimes engage on its own. Calls to customer service at KwikSet were impossible on a weekend. I lived with an expensive lock that only worked with a key for 2 weeks and then I returned it. Went with a less high tech keypad instead. Best buy did not respond after my initial complaint about this experience.

    No, I would not recommend this to a friend

    • Brand response

      Kwikset

      Hello, Thank you for providing your feedback. Our customer support hours are M-F from 6:30 AM - 4:30 PM PST and Saturdays from 6:30 AM - 3:00 PM PST. We are closed on Sundays and on major holidays. Our customer service team would be happy to answer any questions you have with our products. If there is anything we can do to help, please feel free to reach us at 1-800-327-LOCK (5625) so we can assist you. Thank you, Kwikset kwikset

  • Rating: 1 out of 5 stars

    Worst lock ever

    Posted
    Xaney
    • My Best Buy® MemberMember

    Got this in order to use it for house rentals. Absolutely the worst idea ever. I am better off hiding the key under a rock out by the door! Eats batteries like no tomorrow. Doesn't matter if they are dollar store batteries or $20 batteries- they never last. @@@@@@@@ Pain to replace, also. @@@@@@@ In order to unlock the bolt, the app must be open or else you stand there for at minimum 2 minutes. Easier to just get the key out from under said rock in comment above. An absolute waste of money. Just get the combination one. Save yourself the hassle!

    No, I would not recommend this to a friend

    • Brand response

      Kwikset

      Hi Xaney,
      Thank you for your feedback, we truly appreciate hearing from our customers. The batteries in your Kevo deadbolts should last around 1-year with normal use if your locks are running through batteries fast than that please give our team a call at 1-800-327-5625 so that we may troubleshoot with you. To increase the consistency of your Touch to Open experience please try uninstalling the Kevo App, restarting your device, and reinstalling the App. After doing so also perform the recalibration procedures as outlined in the "Help" section of the app. We've found that this helps most users to have near perfect operation of their Kevo Deadbolt.
      Thank you,
      Kwikset kwikset

  • Rating: 1 out of 5 stars

    Make sure your device is supported.

    Posted
    YuBlaine
    • My Best Buy® Elite MemberElite Member

    Bought this lock because it's supported by Nest. OK was working great on the iPhone SE and Android 6P. Few days ago I changed over to the Oneplus 3T and can't load the app! It's not supported! On the box said it has Android support, but only for the phones Kevo approves. Reached out to the customer service, and they say use the key fob for how ever long it takes them. So I have a worthless $300 package mounted to the door and router. should have gone with my intuition of getting the August Smart Lock. At the time Kevo offered a little cost savings and Nest support. That Nest support and cost savings bought me a worthless lock.

    No, I would not recommend this to a friend

    • Brand response

      Kwikset

      Hi YuBlaine, We recently made an update to the application. Your device should now be compatible. You can download the latest version of the app from the google play store to confirm functionality. If you need further assistance, please do not hesitate to contact our customer support team at 1.800.327.5628. Thank You, Kwikset kwikset