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Customer Ratings & Reviews

Kwikset - Kevo Touch-to-Open Bluetooth Key and Electronic Smart Door Lock (2nd Gen) - Venetian bronze-Front_Standard

Customer rating

Rating 3.9 out of 5 stars with 314 reviews

77%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 73 Reviews
  • Rating: 4 out of 5 stars

    One of the best out there, but not perfect

    Posted
    Finsfan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Kwikset has done a nice job with the upgraded Kevo, but its just not fully baked. If you have your compatible IOS or Android device (I have an Iphone 7 with IOS 10.1 as of this writing) in your pocket or purse you should be able to have the app running in the background and tap the outer ring of the lock and the door should unlock. I have troubleshooted this with Kwikset multiple times and it just doesn't work consistently. The blue ring just spins and nothing. Kwikset claims to try again as the lock is "calibrating". Multiple times and ...nothing. This is not a dealbreaker, but it does require removing the phone from your pocket and opening the app and unlocking the door with the app. Hence, defeating the purpose and taking longer than it would to take a key out of my pocket and open the door. This is not to say that I would not recommend Kevo. I love that I can remotely (with the Kevo bridge, an additional upgrade) open the lock remotely for guests or vendors that I need to let into my home. Its also nice to be able to check to make sure you locked the door. Although I have on occasion checked the app and it says the door is locked when it isn't. This is a VERY serious issue and in Kevo's defense I have not contacted them. I assume that this might be an issue of the app not getting updated as I had just unlocked the door and gotten in the car and attempted to lock the door with the app, possibly not allowing enough time for the app to receive the updated information. All in all, it is a good product that has great potential but still needs some work. I'd still recommend it. But its important to have the right expectations.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Product!

    Posted
    D069322
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So far this product has been great! I read a lot of reviews online and was skeptical because many of the reviews were so-so or gave this product poor ratings. I decided to take a risk and give this a shot anyways. After about 2 weeks, I'm really liking this lock! Now, I'm not using it as an entry door lock so take that for what it's worth. I'm using this as a lock on my master bedroom door. As foster parents, we needed to limit access to our bedroom for safety and privacy reasons. Hoping that this would make it easier to go in and out frequently without using a key. The touch to open feature using Bluetooth works well, but sometimes does not connect right away and you have to touch it two or three times before it will open, making you stand there for 10-15 seconds. Installation was easy but took longer for me because I had to drill out for a new deadbolt. If you already have a deadbolt, this should take someone with no handy skills about 20-30 minutes to install. This mobile app is nice and shows if the door is locked or unlocked. You can lock or unlock from your phone when on wi-fi. You can also send ekeys to other people to allow access to the lock. The app also shows who locked/unlocked the door and when. I have other Kwikset locks on my house and the smart key feature allowed me to re-key this lock by myself to my current key in about 10 seconds. Awesome! This saved me from having to have a locksmith rekey the lock. Overall, I am satisfied with this product and would recommend it to others. I hope they come out with a combination door handle and deadbolt smart lock in the future. If you have an entry door with a separate deadbolt, that kind of defeats the purpose of this product because you still need a key to open the door handle lock. If they make a product that can do both, I'd buy it the day it comes out for my front door!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Understand before you buy

    Posted
    EddieB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The quality of this lock is top notch. It can only be used as an entry to the house (cannot be used with both sides of the lock outdoors). In order to use the remote lock/unlock feature you must buy the additional kevo gateway (this is a bluetooth lock and the hardware gateway adds wifi to the configuration) which costs an additional $99 at the time of this review. This is in alignment with other remote capability smart locks. It's a one-time cost and you can add multiple locks to 1 gateway. All that out of the way, this lock is excellent. I only give it 4* because of the need to buy the additional gateway to unlock all of the features. I will buy more of these locks. Standard install complexity with no surprises. On the internal component, a release screw is inserted at the factory to secure the window (batteries) and can be removed to make it tooless to replace the batteries later. The app runs in the background of you phone so there's a power cost to it but that's how these devices work. If this concerns you, you should not buy a smart lock. No fob but they can be purchased for around $20 (shouldnt need them but you could use one as a "loner" for temp access). The eKey is the more efficient way to issue temp keys. The drawback of this is whomever you issue a key to, they need to create a kevo account and install the app. This is little inconvenience for the assurance.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Less than perfect

    Posted
    greg
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this lock on recommendation from the wirecutter. It is a nice lock, and the touch to lock/unlock is without a doubt an amazing experience (I still get a little excited even multiple weeks with it). That being said, it was not a smooth experience in the slightest. The connection is at times wonky. The initial setup failed multiple times. When actually using the app to lock/unlock it takes longer than I'd like for the status to sync and be usable. All in all, it's a nice luxury to have, the touch to lock/unlock feature alone is great. Getting the Kevo + (separate $100 attachment that lets you lock/unlock all nearby kevo locks remotely) makes it even better. It also enabled Alexa integration. I also like that from the street it likes like a normal lock, and doesn't draw extra attention. Part of me wishes I had waited for the Nest + Yale smart lock, but I think the normal appearance and touch to lock would have still made me choose this one.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Functions Well, Bit Slow

    Posted
    savvybassoon
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Kevo 2nd Gen bolt lock functions well under most circumstances. Install, set-up, and calibration was simple. I'd say 1-2 out of every 20 tries, it fails. My biggest peeve is that it unlocks slower than I'd thought it would. Several times it's taken so long to connect to my phone that it would've been faster just to take my keys out. That said, I don't carry keys anymore because this lock does function well. You need to keep the Kevo app active in the background of your phone in order for it to connect, or you'll have to open the app every time you want to use the lock, which is no better than a key. I have two installed in my house, and they both operate equally as well. Added Kevo Plus so I could use Alexa to control the locks, but she only locks and checks the lock status. Both of which can be easily done within the phone's app. The ability to remote lock/unlock the doors is of no use to me.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Pretty good...

    Posted
    Justin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Not a fan of the App on android. (Google Pixel XL 2). It literally is ALWAYS looking for the door... I have to force close it when I leave in fear of it draining my battery. There are also trash instructions on how to use the gestures. Albeit, this is my laziness for not looking deeper into it, but I shouldn't really have to. Do I hold a finger to the door? Do I tap? How many taps? Why isn't this obvious!? BUT, I love it because I don't have to care about where my keys are as often, my hands could be full... It's just great in that aspect. I wish it had Google Assistant support, "Hey Google, Unlock front door"... If only. I can see how that could be a big security risk though.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Additional Cost for Wifi Compatibility

    Posted
    mueg1970
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I did research this lock before purchasing. I missed the part saying the wifi is not part of the purchase. This only Bluetooth compatibly out of the box and cannot be unlocked from your phone unless you are within 30 feet. For $99.99 more you can purchase the device to make it wifi compatible to unlock from anywhere. Very disappointed about this. They should make the box read it is smart compatible. I do like the lock other than stated above. Easy to install. The lock fit on the existing holes. Was easy to setup and work. Really have had no problems so far.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great lcok, convenient when it works

    Posted
    Holey

    Thia lock is awesome, when it actually works, which is about 90% of the time for me. Luckily, so far most times it didn't work my hands were empty and it wasn't a big deal. Times when I came in and had my hands full or had kids with me it worked flawlessly, one little to uh and within 2-3 seconds it's unlocked. Installation wasnt too bad, after installation it took almost 30 minutes to download updates and you need to leave your phone within 20 feet of the lock which was a little annoying. It looks great once installed and I'd definitely recommend it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice Electronic Deadbolt

    Posted
    Denise
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This deadbolt lock was very easy to install. No problems. Works well with android phone. You can purchase key fobs for this unit if you do not have an smartphone or can be programmed as a spare. You can issue eKeys to individuals through the app but they need to also setup the app on their phone. You need to purchase a Kevo Plus if you want to be able to lock or unlock the deadbolt via wifi. That's an additional $100.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Neat doorbell

    Posted
    Bulldogmom
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This product is really neat when it works. If I have my phone with me and just touch the lock from the outside, 85% of the time it unlocks. Sometimes the app on my phone has trouble connecting to the lock. So it’s good that it also comes with keys so you can open it the old fashioned way if you need to. You can send people access to unlock with their phone, and you can choose times and days when they can have access. I’ve had some trouble with this feature before. Overall a cool gadget.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Concept

    Posted
    JCVegas
    • Verified PurchaserVerified Purchase

    I have been using a Kwikset keypad lock for years. This Kevo lock is good, its sometimes takes a while to sense my presence. I don't like the three screws that must be removed to replace the batteries or reset the lock. One of the locks has needed to be reset and the bottom screw is hard to remove and replace with the door handle installed below it. I like the Kevo potential, I don't like the upcharge for access to all the Kevo advertised things like remote unlock etc.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    GReat product, but...

    Posted
    Roberto
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I like the product. The way you can guve virtual keys with expiration is great. Other thing I like is the lock is not connected to internet then is not risk to be exposed to cyberattacks. There are two thinks I dont like are: The product doesnt come with a instruction manual and you have to access a video to install it. The other thing I dont like is sometimes you need to have the mobile too close to the door lock to make it open.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works well

    Posted
    Phoneguy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I love this lock. Works very well. Only issue is that I had to buy the $100 add on to make it connect to WiFi so I can lock and unlock it from anywhere. Without that, you are restricted to Bluetooth connectivity only. Besides that, I've had no issues locking/unlocking the my door. I also like that it works with Alexa but that also requires that extra $100 add on.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Smart door lock

    Posted
    ehb704
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Despite having this installed by someone familiar with them, I still had to call Kevo customer support to calibrate it. They were very helpful in getting it to work properly. Once that was done, it works very well. Although it’s not a big deal, I can’t get this particular model to interface with my Ring system.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good smart door lock

    Posted
    Techno3000
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    If your looking for a smart door lock this is for you. You can install yourself, Just make sure you have a good data connection when installing. You will have to refer to your phone when installing. It has lights for locking indications. I have not used my key since I installed it. It also handy as you can send people ekeys if they need to enter when you are not here.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great hands free lock

    Posted
    Lisa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We had a little trouble installing, but once it was in it worked like a charm. A few of the screws were in bags with numbers that did not match the instructions at all so we had to guess if it was the right one. I love that I can lock and unlock the door without having to take my keys out of my purse. Goes well with the keyless car ignition!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great when working lol

    Posted
    Carissa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My phone gives me issues with it sometimes my husbands doesnt but mine chooses when it wants to work. We both have new iphone 7. But will def upgrade soon to the kevo plus as well to get those added features. Overall we like it alot and is very convenient and love the fact that i dont have to make keys anymore for guests.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works quite well once it is set up

    Posted
    MNTim
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I installed one of these on my daughters new townhouse. After 48 hours of maddening set up including multiple calls to tech support, I finally got it to full functionality. Tech support was excellent. They stuck with me through a couple of unusual issues and once we got it working, it has been great.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall, good.

    Posted
    BusyMomma
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Convenient product, occasionally will not lock with one touch as it is supposed to, which is fine because I can use the app or key, but less convenient if a child or someone without is trying to lock the door and it malfunctions. Rare occurance though.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Simple Install

    Posted
    tguira
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This was a very straightforward installation. I have been using it now for about a month, with no issues. My only feed back would be an update to the app, that would not require the app to be open in the background in order too work.

    I would recommend this to a friend